AcdntlPoet 2700019V2G Visits (3198)
Pragmatic Scrum in Rational Team Concert, Part 1- These videos are a collection of pragmatic advice about using Scrum with IBM Rational Team Concert. Part 1 contains mainly orga
Pragmatic Scrum in Rational Team Concert, Part 2- These videos are a collection of pragmatic advice about using Scrum with IBM Rational Team Concert. Part 2 contains advice and information around "sprinting."
AcdntlPoet 2700019V2G Visits (3198)
This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide:
Rational Firefox browser support direction: http This document serves to provide details regarding support for Mozilla Firefox with IBM Rational products and announces our intent to support the Firefox ESR releases, starting with the Firefox 10 ESR release which released on January 31st, 2012. Please click the link above to review the announcement in its entirety.
This document serves to provide details regarding support for Mozilla Firefox with IBM Rational products and announces our intent to support the Firefox ESR releases, starting with the Firefox 10 ESR release which released on January 31st, 2012. Please click the link above to review the announcement in its entirety.
kellypuffs 06000168YK Visits (3191)
This video shows you how to integrate the IBM Rational ClearCase Remote Client Extension with IBM Rational Application Developer. It will walk you through the steps necessary to install and configure the integration of ClearCase Remote Client Extension 7.1.1 and Rational Application Developer.
AcdntlPoet 2700019V2G Visits (3187)
First and foremost, all credit for this forehead-smacking moment goes to my fearless cohort, Kelly Smith. She had posted internally on this topic and pointed out that this may make a great "Think Friday" post here on Notes from Rational Support. If you've been reading our posts for a bit, you'll likely have noticed our typical image crediting at the bottom when we use images not owned by IBM. Both Kelly and I use the Creative Commons attribution pool / search feature on Flickr.com to find fun and interesting images to accompany our blog posts here, and as the Creative Commons license specifies, we add the attribution credit to all images we use from this pool.... but neither of us had ever done this: As Kelly noted in her internal blog posting on this behaviour: it is...a Forehead-smacking moment. It's gracious, it's social, it's the right thing to do. It is tone-perfect, and the use of the first person makes it personable and warm. Like Kelly, I'm now smacking MY forehead for having missed such a great and simple opportunity to be a better internet citizen. Kelly and I have both agreed and added this as one of our blogging best-practices, and have begun practicing what we preach as you can see here on the image I used for last Friday's "Working Outside the Inbox" post: As in my prior blog post on my personal site in which I discuss the "Social stewardship of sharing", to us this loop-back thank you is a great way to become a better internet citizen and a better social steward. Rather than simply take-take-take, we are able to borrow and then use our social currency to show direct appreciation to those whom have graciously shared their images for use via the Creative Commons licensing. Acknowledgement and a thank you takes so little time, but really means so much... in today's world of copyright and intellectual property thievery, I feel it is important to stand up as a good internet citizen, to credit and show appreciation for those people who allow us use of their content to share and share alike.
If you've been reading our posts for a bit, you'll likely have noticed our typical image crediting at the bottom when we use images not owned by IBM. Both Kelly and I use the Creative Commons attribution pool / search feature on Flickr.com to find fun and interesting images to accompany our blog posts here, and as the Creative Commons license specifies, we add the attribution credit to all images we use from this pool.... but neither of us had ever done this: As Kelly noted in her internal blog posting on this behaviour: it is...a Forehead-smacking moment. It's gracious, it's social, it's the right thing to do. It is tone-perfect, and the use of the first person makes it personable and warm. Like Kelly, I'm now smacking MY forehead for having missed such a great and simple opportunity to be a better internet citizen. Kelly and I have both agreed and added this as one of our blogging best-practices, and have begun practicing what we preach as you can see here on the image I used for last Friday's "Working Outside the Inbox" post: As in my prior blog post on my personal site in which I discuss the "Social stewardship of sharing", to us this loop-back thank you is a great way to become a better internet citizen and a better social steward. Rather than simply take-take-take, we are able to borrow and then use our social currency to show direct appreciation to those whom have graciously shared their images for use via the Creative Commons licensing. Acknowledgement and a thank you takes so little time, but really means so much... in today's world of copyright and intellectual property thievery, I feel it is important to stand up as a good internet citizen, to credit and show appreciation for those people who allow us use of their content to share and share alike.
As Kelly noted in her internal blog posting on this behaviour: it is...a Forehead-smacking moment. It's gracious, it's social, it's the right thing to do. It is tone-perfect, and the use of the first person makes it personable and warm. Like Kelly, I'm now smacking MY forehead for having missed such a great and simple opportunity to be a better internet citizen. Kelly and I have both agreed and added this as one of our blogging best-practices, and have begun practicing what we preach as you can see here on the image I used for last Friday's "Working Outside the Inbox" post: As in my prior blog post on my personal site in which I discuss the "Social stewardship of sharing", to us this loop-back thank you is a great way to become a better internet citizen and a better social steward. Rather than simply take-take-take, we are able to borrow and then use our social currency to show direct appreciation to those whom have graciously shared their images for use via the Creative Commons licensing. Acknowledgement and a thank you takes so little time, but really means so much... in today's world of copyright and intellectual property thievery, I feel it is important to stand up as a good internet citizen, to credit and show appreciation for those people who allow us use of their content to share and share alike.
What are YOUR thoughts on this practice? Do you do similar things when sharing? Have you had others thank or credit you in the past in similar fashions? Is this something you'll likely to start doing now or is it a bit too "hippie2.0"?
AcdntlPoet 2700019V2G Visits (3186)
Today we bring you an interview with Anthony Cooray. As a manager from our Melbourne, Australia office, Anthony leads the team of technical support engineers for the Japanese region. With a self-confessed passion for software, he stays busy working with teams all across the organization to improve the products as well as support. Of course he's as "driven" in his spare-time as he is on the clock, as you'll see below. And don't forget to check out some of our previous interviews too!
I am the Technical Support Manager for Japan. In this role I have the responsibility of ensuring the efficient and effective delivery of support to our client base in Japan. Support is provided with the help of a number of support and development teams located around the world. I work with all these teams.
When did I join:
I joined IBM Rational in 2006
Before moving to the current role, I was the Asia-Pacific Support Manager for Rational Clearcase and Clearquest.
What I am working on:
There are 2 areas that I am focusing on: One is on creating more technical content in local language, the second is to provide more effective support when a large number of IBM products are involved in a solution.
I usually start around 7:30AM and check my emails from the previous night and do any needed meetings with my colleagues in the US. Then, I go for a swim or walk and restart around 10AM. Most of my day will be occupied with emails and calls with clients, TSE's, peer managers, Sales and Tech Reps, other IBM support teams, development teams etc. I stop at around 6PM but work for 1-2 hours later in the night to take care of any issues that come late.
Project I am proud of:
When I came into this role, one of my major focus areas was to reduce our average time to solution given by support. Over the past 2 years we have to managed to reduce this time by nearly half. That is very satisfying.
Biggest Problem Solved:
In a support role we only have a few hours to solve a given problem and we handle hundreds of such problems. During my days as a support engineer, I used to support a product family that had 10 support staff in America, 8 in Europe and only myself in Asia. For over 3 years I handled all severity 1 issues from all over the world all on my own during my work hours. There was a lot of pressure to recover the systems fast and I had no one next to my desk to pull some ideas. However, it was also a great experience talking to clients from all over the world.
Biggest Problem ahead:
We have a lot of new and exciting products both created in-house and acquired. I am sure there will be many more to come. As the number of products and technology layers increase, we need to keep discovering new ways to effectively support those.
Are you a gadget person:
I would not say that I am a gadget person as such, but my Blackberry is great!
What types of gadgets do you use:
Not sure if it can be called a gadget, but I have built a Home Cinema, and watching sports and movies in large screen with surround sound at home has been a lot of fun. I watched the Soccer world cup final and it was great in High Definition on a big screen.
Gadgets that I cannot live without:
Blackberry perhaps is the gadget that I will miss although I have now come to take it for granted.
Coolest piece of tech news:
The recent story about IBM Jeopardy machine was very interesting. The way Statistics are used to arrive at the answers was very cool.
Recent Technologies that interest me:
I have always had an interest in man-machine interaction I am looking forward to the day when I can get rid of my mouse and do everything by touch and voice or anything else that will be more natural. It is good to see touch devices become popular and getting into the mainstream.
Technology that should get more attention:
Voice Recognition has become really good recently. I can use Dragon to do Sametime chats when working at home.
If you were stuck in technology deprived island:
Nothing that I currently own. I have for the most part stayed away from the Apple bandwagon so far although I get to play with them since both my son and daughter use nothing but Apple.. I am planning to buy an iPad soon mostly due to the new UI and having all my books, magazines, movies etc., in one gadget and operating them by touch should keep me happy in the island.
Biggest surprise in the technology industry:
The speed at which Virtualisation has spread even to the middle and lower end of the market has surprised me.
What is on your nightstand for reading:
A New Kind of Science by Stephen Wolfram ........We have gone past 500 years with the current method of building knowledge.
Whenever I get a long holiday, I like driving very long distances. In January this year I had 3 weeks off and drove 8000km's from Eastern Australia to Western Australia and back. I am still not sure why I like this when air travel is so cheap. I was born in a small island country and that may give a clue.. Also in summer I do kayaking in the weekends. In winter I do a bit of hiking on mountain trails with my wife.
Use of Social Networking:
I am not an active user but it has helped me get back in touch with a lot of people I had lost touch with. They are in many corners of the world. In fact I was quite active in during the text only internet days.
Do you have any big plans for the future:
Nothing that big but one dream left is to write a book. I have the outline in my head and don't want to go into detail here and it's not going to happen anytime soon either..
What am I doing to make the Planet Smarter:
In an indirect way, help clients build great applications that make the world more intelligent. Sometime in the future I wish I can make a more direct contribution via analytics and leverage my past investments in learning statistics..
Publications Websites frequented:
The Economist is one thing I have been reading for nearly 2 decades. It is not a pure economics magazine and has insightful articles on many general topics. I also browse a couple of websites regularly to keep updated on what is happening in our industry.
Getting answers to my questions:
These days, first thing that come into the mind is Google. . I keep trying other engines but amazed at how Google returns exactly what I am looking for at the top. How do they read my mind? When I need more authoritative sources, I go to a number of academic databases available online.
What inspires me to work at Rational:
The world is increasingly dependent on software. To make even a small contribution to advance the world by helping build better software is a worthy cause.
Software has been although more from a social perspective than a pure technology perspective. After all, software can bring a lot of change to humans and society and it is my belief that a platform such as Jazz was inspired by the desire to improve productivity through better ways of human interaction.
In personal life it is Inner Happiness. At work it is satisfied clients who make the best use of our products and solutions and grow with us.
AcdntlPoet 2700019V2G Visits (3185)
We are neck deep into "that time of year"; holiday preparations and festivities are in full swing, vacations are in effect, and those of us working this week have been wrapping up our projects before we wrap up our gifts.
With the year coming to a close, I thought it'd be nice to highlight some of our top visited posts from 2010. Take a moment and review some of the posts which made Notes from Rational Support valuable to you this past year...
Your humble blog authors will be on hiatus for the next week, so you'll likely not see many posts from us until after the new year; but we do have some exciting new programs starting up soon... Of course, you'll have to wait until well after Christmas and New Years before opening those presents!
Until then, from all of us in Rational Client Support, have a safe and happy holiday season and a wonderful New Year!
photo credit: (cc) flikr user jreed
AcdntlPoet 2700019V2G Visits (3184)
Here's a brand spankin' new 4 part video series on using IBM Rational Reporting for Development Intelligence (RRDI). The videos are available in HD and full screen!
The RRDI YouTube playlist can also be found here: http
The videos in this playlist series: ?
AcdntlPoet 2700019V2G Visits (3173)
This week we have the pleasure of spotlighting Annie Cheng. Annie is a Software Service Analyst for RCS specific to the XL C++ and Fortran Compilers space and has some great insights to share about debuggers and what she sees as vital skills to success. Plus, don't miss some of her favourite websites as well; you may find them quite useful and enlightening in your own space! And, of course, check out our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am a Software Service Analyst for IBM Rational XL C/C++ and Fortran Compilers Support team located in Toronto, Canada. Our team help clients around the world to resolve complex compilation technology problems ranging from language standards, coding problems, compiler defects, linking, debugging, parallelism, optimization to questions and best practices on various platforms such as AIX, Linux, BlueGene and z/OS. We collaborate with clients and various system components across IBM to get to the root cause and solution. We also contribute in product release life cycle, product features, testing, documentation and process improvements.
Before joining IBM Canada, I worked in Silicon Valley as a developer on emerging mobile technologies after my graduate school study. I currently live in Vancouver, Canada with my husband and 4-year-old daughter.
How long have you been working for IBM and Rational?
I joined the IBM Rational Compiler team in Toronto in November, 2005.
Describe a normal day for you.
I live on the West Coast, my teams are mostly on the East Coast and my clients are worldwide. To get the most overlap, I start early. The morning is usually packed with meetings and discussions with clients and development teams all around the world for problem analysis, brainstorming, collaboration and issue tracking. After a late lunch, I turn to individual investigation and a lot of the heavy work such as emails, mining data, gathering information for knowledge sharing, etc. I also check emails at night sometimes.
What is your favorite part of working for Rational Client Support?
Overseeing our clients to succeed and realize their technical investment from using our products is my favorite part. Understanding client's pain points built my knowledge about their diverse industries. The complex nature of our client's problems makes everyday challenging and fulfilling. Working with a global team with incredible talent is also very rewarding.
What inspires you in your work?
The problems we face everyday and the people around us. I am learning something new everyday.
What are you passionate about?
I am passionate about helping clients to succeed and realize their technical investments.
In your spare time, if you have any, what hobbies or activities interest you?
I love running. In summer, I run outside in the neighborhood or in the parks; and in the winter, on the treadmill. I participate in local fund-raising running events. I also enjoy hiking and skiing in the mountains.
What type of gadgets do you use?
I am not a gadget person. My cell phone is 8 years old! But I love Amazon Kindle. When we moved from Toronto to Vancouver, we donated a lot of books. I now keep many titles and PDF files in the Kindle. My home is a lot cleaner now! No more half opened books scattered around and the space for the bookcases was replaced with a treadmill which I also love so much!
When did you first become interested in technology?
Maybe at 6 years old, when my 12-year-old brother was building a model ship with remote control circuit boards from scratch. I helped by passing him the tube-like transistors (It was more than 20 years ago and those things are still very bulky!). I sorted them by shapes and colors. I was scorched by the welder and I still have a scar on my wrist. But it was so cool to see the little ship sail in the pond with the remote control later!
What tools / skills have you acquired that you feel are vital to your success in this field?
Problem solving, thinking out of the box and maintaining a high level of curiosity are important in technical fields. However, communication, interpersonal skills, business skills (aka, soft skills) are the ones that make the difference in the long run.
What is on your nightstand with regard to reading?
In my Kindle, I am currently reading "Delivering Happiness" by Zappos's CEO Tony Hsieh. Tony has given some interesting insights about exceptional customer service.
What are you doing to make the planet smarter?
I work from home and do not commute.
How are you using social networking today?
I use Facebook to connect with friends, families and colleagues. I use LinkedIn to connect with colleagues and clients and share product and support news. I also contribute to our C/C++ Cafe blogs for proactive support and knowledge sharing with clients. I am starting to use Twitter to follow interesting people that I could learn from.
What are some of your favorite webs
There are too many to name. I found a lot of the IBM Lotus Connections blogs interesting! Among them are C/C++ Cafe and Notes from Rational Support, of course. And outside of work, I like watching minimalist chef Mark Bitman's cooking videos on NYTimes, and reading on marketing guru Seth Godin's blogs.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
Many people may not know that the C/C++ compiler for AIX also ships a GUI debugger called IBM Debugger for AIX. It's a great tool for your debugging needs! And with Rational Developer for Power, it combines the whole edit-compile-debug experience together!
Also, I work remotely, so I don't get to see many of my colleagues face-to-face, so don't be afraid to call and don't be surprised if I call you to catch up!
kellypuffs 06000168YK Visits (3171)
The On-Demand Demo Guy has a new YouTube video: Project Portfolio Management with Rational Focal Point
Learn how IBM Rational Focal Point helps organizations achieve their overall company goals. Project portfolio management can be described as methods for analyzing and collectively managing a group of current or proposed projects based on numerous key characteristics. This demo explains how Rational Focal Point provides visibility into each project's total expected cost, consumption of resources, expectedtimeline, benefits to be realized, and relationship or inter-dependencies with other projects in the portfolio.
Different Types of reports in the RLKS Admin and reporting tool:
Reports display valuable statistics about how users are using the assets and repository.
Managing software assets goes beyond submitting them to a repository and managing them through consumption. Over time, looking at the changing elements, the models and trends of asset details, consumption use cases, and users information can help companies evaluate the needs of their current business strategies.
Lets understand the different types of reports available and the insights they provide...
Peak usage : This metric represents the maximum number of license requests that were granted by the selected license servers for the selected products. If more than one license type is selected in the report definition (floating and token as license type), the peak usage report shows multiple numbers in the bar graphs. The following example shows a peak distribution report with two counts per bar.
Peak denial : This metric represents the maximum number of license requests that selected license servers denied for the selected products during the specified time.
Note: In certain reporting scenarios, the tool can report inaccurate license denials. For more information, see the "Known limitation in license denial report" technical document.
License usage per user : This metric presents information about product usage by a user from a license server at a specified time. This list includes the user and the host server name for the selected products for the specified duration.
Available Licenses : This metric presents the total number of licenses for a product that are available in the license files that are used to start the license server.
License expiration : This metric presents the expiration date of licenses for each of the selected products. This information is collected from the license file.
Token distribution : This chart presents the number of token licenses that are issued in the specified time for various products in an organization.
Chargeback report : This metric represents a simple chargeback policy for product licenses that are used in an organization. The report for this metric is like an invoice, where the number of licenses that are used by each user during a specified time is listed. The number of license hours is multiplied by the unit costs that are associated with each license hour of that kind of license for that product. This product gives the value in currency to be charged for that user.
Note: For the Collaborative Lifecycle Management (CLM) products, the following metric types are supported:
kellypuffs 06000168YK Visits (3164)
Hello there! @kellypuffs here. Jason has kindly invited me to guest-post, and I just wanted to share a fun little haiku deck I put together, riffing off a great article that appeared in Social Media Today, in which the author reminds us that the same simple rules we live by also apply to social media.
Enjoy and happy Friday!
Editor's Note: If you will be at IBM Innovate 2013 next week, stop by the Social Playground where both Kelly and Jason will be hanging out and helping to answer questions about social business involvement. We'd love to meet you in person and have real-life conversations!
kellypuffs 06000168YK Visits (3163)
What's February 17th?
Our CCRC Open Mic Call, that's what!
A new thread has been opened on the ClearCase developerWorks forum, where we are soliciting your input ... please feel free to post your questions on the thread, and be sure to join us on February 17th at 1pm EST to talk with some of our resident CCRC 7.0.1/7.1 experts.
Hope to "see" you there!
kellypuffs 06000168YK Visits (3160)
Join us for a live webcast on 15 September.
kellypuffs 06000168YK Visits (3156)
Create bottom-up JPA entities with Rational Application Developer, DB2, and WebSphere Application Server
Using the IBM DB2 Identity Value Generation capability and other advanced design options
Summary: Learn how to create Java Persistence Architecture (JPA) entities that are built from pre-existing relational tables, use database-generated primary key values, and are part of a composition (or aggregation) of one or more other JPA entity beans
kellypuffs 06000168YK Visits (3148)
AcdntlPoet 2700019V2G Visits (3143)
IBM Rational Rhapsody v7.5.1 provides a new integration between IBM Rational Rhapsody TestConductor and IBM Rational Quality Manager that creates a live test plan that spans the entire product life cycle and provides a consolidated view of quality from requirements to final product delivery. With this new integration, a live test plan displays requirements, test cases, and other resources in one server-based document, helping geographically dispersed team members collaborate in real time.
Automotive systems developers, leveraging the AUTOmotive open System ARchtecture (AUTOSAR) to manage complexity and deliver robust systems, can now generate behavioral code for AUTOSAR Software Components from IBM Rational Rhapsody targeting the AUTOSAR Runtime Environment (RTE). IBM Rational Rhapsody provides a cohesive development environment throughout the product development life cycle from concept specification to production code on the embedded target. Within a single environment, systems and software developers of automotive systems analyze requirements, specify design, generate production code, and test design.
IBM Rational Rhapsody v7.5.1 adds improvements to its industry-leading systems engineering capabilities to provide a more flexible and robust development environment. It enables teams using Eclipse to perform their systems engineering activities in the same environment through new integrations of the IBM Rational Rhapsody systems engineering editions, IBM Rational Rhapsody Designer for Systems Engineers, and IBM Rational Rhapsody Architect for Systems Engineers. SysML is growing in popularity as the common language to specify systems engineering models and Rhapsody v7.5.1 provides further alignment with the SysML 1.1 specification to capture designs with the latest SysML 1.1 specification.
It is now possible to extract information from the IBM Rational Rhapsody model for publishing with IBM Rational Publishing Engine (RPE) to automate documentation generation from a variety of sources, including IBM Rational DOORS, automating delivery of comprehensive documentation.
New capabilities help embedded software developers improve the animation of existing code for visual debugging and testing. Also, it is now possible to customize the generation of C++ code to help deliver applications meeting corporate and industry mandated coding standards.
IBM Rational Rhapsody v7.5.1 is also translated into Japanese to provide a version for the Japanese user. Menus, toolbars, help, and documentation are translated to make it easier for the Japanese systems engineer or developer of embedded systems and software to use.
kellypuffs 06000168YK Visits (3138)
IBMRationalSupport YouTube channel:
This video demonstrates the installation and application of the SAP Business Objects Crystal Reports Report Design Component. This is used to run data-push reports in the local clients for IBM Rational ClearQuest 7.1.x.
For more component and download information, refer to this ClearQuest Information Center topic:
Designing, editing and running traditional data-push reports
Sumant Renukarya 270002B42N Visits (3132)
Here is another good lesson, among many that I happened to learn, while working with a customer using IBM Rational Team Concert (RTC). While this may not serve as a supported solution for the issue reported, perhaps it can serve as a pointer or guide on the types of things to look for.
I hope this gives some idea for users and the steps that can be taken, in case of a similar situation.
kellypuffs 06000168YK Visits (3127)
duplicate absolute number defect.
You can download it from Fix Central.
Select the following options...
Product Group: Rational
Product: IBM Rational DOORS
Installed Version: 9.2
On the next page, check "Browse for fixes" and then click "Continue"
You should then see...
1. fix pack: 9.2.
kellypuffs 06000168YK Visits (3124)
It is with great pleasure we announce that Rational Client Support's own David Sampson and Jasper Chui have been accepted into the IBM Corporate Service Corps program.
The IBM Corporate Service Corps is a leadership development program and focuses on economic, social and environmental challenges in emerging countries. It is often referred to as IBM's version of the Peace Corps.
The Corporate Service Corps (CSC) exposes high performance IBM employees to the 21st century context for doing business --- emerging markets, global teaming, diverse cultures, working outside the traditional office, and increased societal expectations for more responsible and sustainable business practices. CSC participants perform community-driven economic development projects in Africa, Asia, Eastern Europe and Latin America, working at the intersection of business, technology and society.
application process is highly competitive and it is an honor to be
Congratulations to David and Jasper on their selection for this program, and we look forward to hearing about their adventures!
mquimby 060001FAVB Visits (3120)
A new white paper is available that covers security testing for your Rational Application Developer applications!
Abstract: This white paper focuses on the integration of IBM Rational Application Developer (RAD) and IBM Security AppScan Source Edition with Developer plug-in. The article provides insight on Rational Application Developer, Security AppScan Source, and the integration. The article covers how install the Security AppScan Source Developer plug-in and use the integration with Rational Application Developer.
Released: July 19, 2012
On January 6th, 2010, all Rational Support web traffic will be redirected into the IBM Support Portal!
The "Click to Try" banner on all our support pages will be updated weekly as we count down to January 6th.
For more information, stay tuned to Rational's support site, support blog, Twitter and now Facebook (htt
Need more information?
Here are some helpful resources that should answer many of your IBM Support Portal questions:
Try out the IBM Support Portal (htt View the Portal Demo Videos (htt Visit the IBM Electronic Support Community blog (htt Visit the IBM Support Portal News and Alerts blog (htt
View the Portal Demo Videos (htt Visit the IBM Electronic Support Community blog (htt Visit the IBM Support Portal News and Alerts blog (htt
Visit the IBM Electronic Support Community blog (htt Visit the IBM Support Portal News and Alerts blog (htt
You can follow Rational Support on Twitter - http And now Rational Support has a Facebook page! - http Finally, if you have feedback or questions about the portal, you can submit feedback via the Feedback link in the portal, send email to both firstname.lastname@example.org & email@example.com, or post a comment in one of the 3 blogs listed above.
And now Rational Support has a Facebook page! - http Finally, if you have feedback or questions about the portal, you can submit feedback via the Feedback link in the portal, send email to both firstname.lastname@example.org & email@example.com, or post a comment in one of the 3 blogs listed above.
Finally, if you have feedback or questions about the portal, you can submit feedback via the Feedback link in the portal, send email to both firstname.lastname@example.org & email@example.com, or post a comment in one of the 3 blogs listed above.
AcdntlPoet 2700019V2G Visits (3109)
This issue is being investigated by IBM Rational as a high priority and a fix for the Java we ship for our products will be made available. Updates will be made to this alert as new information becomes available.
What is the IBM Support Portal Adviser? The IBM Support Portal Adviser (ISPA) is a new, truly interactive way to search IBM support content. It provides a more human-like interaction, with more information and guidance throughout the problem description process plus enhanced search capabilities. And now, all IBM Software products are now added and available in the IBM Support Portal Adviser Beta...
To try the IBM Support Portal Adviser, please follow these steps:
Click on "IBM Support Portal Adviser beta" to begin your trial of this application.
Submit your feedback to IBM!
As this is a beta that will be running through the end of May 2012, it is very important that you provide feedback so that we can make this application as helpful as possible.
How to submit specific feedback directly to the IBM Support Portal Adviser team:
For even more complete details on this beta, please visit IBM Electronic Supp
AcdntlPoet 2700019V2G Visits (3102)
Yup, it is that time of year... the IBM Innovate 2012 Call for Papers is now open!
If you're a client or business partner, don't miss this unique opportunity!
Innovate 2012, sponsored by IBM Rational, is the event that recognizes, celebrates, and enables the development and delivery of software and systems. You are invited to share your stories and best practices, and to tell the world how solutions from IBM Rational have helped you innovate and transform your software and systems delivery processes.
Why should you be interested?
*IBM employees may also submit speaker applications.
But wait, before submitting to the Call for Papers, take a moment to review this year's streams, tracks and suggested speaker topics. The Innovate agenda will feature over 400 technical sessions in 24 tracks. Innovate 2012 is shaping up to be our very best event yet, so mark your calendars and tell your colleagues!
Improve the chances that your paper will be accepted! Here's 5 ways to increase your odds:
At Innovate 2012, you can share your stories and best practices and tell the world how IBM solutions have helped you innovate, transform, and produce better business outcomes. The Call for Papers ends January 9, 2012. Submit your pape
Need more reasons to act now? If you register before March 14, 2012 you can take advantage of our Early Bird Discount where you can save $200 on conference registration fees.
And lastly, let us know how we're doing with this blog and our other social business efforts here: http
kellypuffs 06000168YK Visits (3100)
But support provides other content to help you be successful with our Rational products, like IBM Education Assistant modules - multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs.
The Top Ten Rational IEA modules for June:
You can find these, and many more, here.
Is there a topic you'd like to see in a future IEA module? Leave a comment and let us know!
KiranChikkanna 270005HX17 Visits (3099)
Rational Solution for Collaborative LifeCycle Management 2012(CLM 2012) was released in June 2012.
In this post, I have tried to capture the changes in CLM 2012 from a licensing perspective. I have outlined the licensing requirements for the clustering requirements and covered the implementation changes in the Jazz token licensing for CLM 2012. Also, there is a small section answering the most frequent questions asked in the context of deployment of CLM 2012 licenses under “FAQ section”. So watch out for those tips!
Ok, lets get started now. To begin with let me broadly list the changes which have been brought in CLM 2012 from the licensing perspective.
What's New in Licensing for CLM 2012:
Licensing in High avai
There are 2 types of HA/Clustering available with CLM 4.0:
Both the setups do not require extra CAL ( Client Access Licenses ) for the applications hosted on the JTS, Since there will be only one repository. Both the setups do not require the extra server licenses as well ( JTS ). They need the WAS and freely available key file from support to activate capability, which is not a license file and customers need to contact the product support in order to obtain the same.
Design Management Licensing
Design Management is a collaborative web-based tool that enables a broad set of stakeholders to contribute to and influence the design of products, software, and systems. Rational Software Architect Design Manager ([Beta] and Rational Rhapsody Design Manager [Beta] use the Design Management (DM) application, which includes the Design Management capability.
Important: The integration with Design Management is considered beta functionality and is for evaluation purposes only.
There are no extra licenses available as of now for the Design Management tools. As of now the following client license types: Contributor (RTC, RQM, RRC), Developer (RTC), Quality Professional (RQM), and Analyst (RRC) have been provided with only the Read-access capabilities to Design Management [Beta]
License Compatibility with 3.0.x appl
The 4.0 licenses work with 3.0.x applications but 3.0 licenses do not work with 4.0 applications. This compatibility allows for a topology where not all applications have to be upgraded to v4.0 at the same time.
You can upgrade JTS and one of the applications and continue to work with the other applications at the 3.0.x level. You can upgrade Jazz Team Server and support both RTC 3.0.1 and RTC 3.Next clients. You can upgrade one CLM application at a time (rather than having to do all at once). Allows RTC, RQM, RRC to upgrade incrementally. 4.0 CALs would require the JTS version to be at 4.0. However 3.0 CALs can be imported into JTS 4.0 without any problem.
When Jazz Tokens are used as licenses instead of CAL's and when the version of CLM is upgraded to 4.0, we have incompatibility issues with the Jazz Tokens.
In order to resolve the reported error apply the steps below:
kellypuffs 06000168YK Visits (3099)
Abstract: The purpose of this document is to describe the integration between Rhapsody and Workbench. The document explains the concepts used in setting up the integration including step by step guidance in installation of Workbench, rebuilding Rhapsody framework, followed by a small “Stopwatch” example.Many thanks to Manish Kumar and Bill Penny.
kellypuffs 06000168YK Visits (3098)
One of my favorite ways to stay up-to-date with new and updated Rational support content is through My Notifications.
With My Notifications you can receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds. These customizable communications can contain important news, new or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts) and downloads and drivers. The tool allows you to customize and categorize the products you want to monitor and any of the available delivery methods to suit your support needs.
Benefits and features
The My Notifications subscription service offers many benefits over the previous MySupport feature:
Ready to subscribe?
Go to My Notifications to create and customize your subscriptions. All you need is an IBM ID and password. You can register for an IBM ID using the registration link on the My Notifications login page if you have not done so. Registration is free.
Once you log in to the My Notification tool, you can view additional help information, FAQs, and training presentations by selecting the help tab.
For a detailed walk-through of the features available in My Notifications, View the My Notifications automated tour.
Note: If you were a user of our prev
kellypuffs 06000168YK Visits (3097)
Announcement on Jazz.net