kellypuffs 06000168YK Visits (2680)
Innovate 2010, the Rational Software Conference, is less than a month away, and it's starting to feel real now.
Some of what you can expect at Innovate 2010, from a Rational Client Support perspective:
Several Rational Client Support speakers will be presenting sessions at Innovate 2010:
The Technical Support Café
Europe 4 Dolphin Hotel (Lobby Level)
Looking to meet Technical Support management? Want an opportunity to share your feedback with our Technical Support executive? Need to know how to get some attention on one of your important pmrs? Want to come to one of our lightening sessions to learn some technical tips and tricks? Have you heard about our improvements to the Support website with the Support Portal? Do you know how to leverage our Electronic Service Requests(SR)? Well, look no further. Come talk to Rational Client Support in the Support Cafe! We have moved from the Solution Center into our own room. Come and enjoy some refreshments and discuss your Support needs when YOUR schedule permits. We are here to assist you and share some knowledge with our rolling lightening sessions. Stop by and check it out!
Red Carpet Lounge exclusively for Accelerated Value Program Clients
Asia 5 Dolphin Hotel (Lobby Level)
The Rational Accelerated Value Program Team is proud to host an “invitation only” experience for you at Innovate 2010 - The Accelerated Value Red Carpet Lounge.
The Red Carpet Lounge (RCL) is available to you throughout the conference where we focus on presentations and round tables with mana
Red Carpet Lounge Welcome Reception: Sunday, June 6, 5:00pm - 6:00pm
Red Carpet Lounge: June 7-10, 8:00am - 5:00pm
We'll be blogging the conference right here on Notes from Rational Support.
We'll be tweeting too, from @rationalsupport. If you want to join in the fun, please use the hash
Be sure to upload your photos from Innovate 2010 to the Flickr pool we've created.
Stay tuned for more #ibminnovate excitement!
mquimby 060001FAVB Visits (2673)
Check out these new white papers from Rational Support that cover integrations involving Rational Quality Manager, Rational Publishing Engine, and Rhapsody:
Abstract: The whitepaper introduces the basics of using IBM Rational Publishing Engine (RPE) to extract data from IBM Rational Rhapsody. RPE helps in creating reports to represent data in a user friendly format. This white paper is useful for project support team, system and software engineers, and also for the program and project managers.
Released: August 10, 2012
Author: Rajesh Singh
Abstract: This white paper highlights the integration of IBM Rational Quality Manager (RQM) with the STAF and STAX Automation Framework. Using this integration, you can centrally manage the client machines and trigger the automation from within Rational Quality Manager. This white paper is useful for those who want to use RQM as the tool for running and maintaining the test execution.
Released: August 21, 2012
Author: Rajat Pratap Singh
PUBLISHED: White paper: ClearCase Multisite Replica Recovery in secure one-way synchronization environments
kellypuffs 06000168YK Visits (2664)
ClearCase MultiSite environments that synchronize data in one directionrequire special handling during the planning and implementation ofbackup and recovery procedures for replicated VOBs. One-
A big thank you to Karl Weinert, Brian Cowan and Denise McKinnon for writing and publishing this whitepaper!
This white paper helps to further explain what is needed to implement asuccessful backup and recovery strategy for sites that synchronizereplicas in a one-way sync pattern.
Whoo hoo! Alert readers will notice something new.... Notes from Rational Support has been migrated from old skool developerWorks to the new My developerWorks platform.
Not sure exactly what that entails, but it'll be fun finding out! :-)
More to come...
AcdntlPoet 2700019V2G Visits (2659)
Recycle, reuse! Presented here are the top reused docs for February, 2012 for three products: Rational Change, Rational Focal Point, and Rational Quality Manager. These are the docs which were used most often to helped solve your reported cases (PMRs) over the month for these three products. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use these to help solve your issues as well!
IBM Rational Change:
IBM Rational Focal Point:
IBM Rational Quality Manager: