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This week we highlight Adam Levensohn. Adam has worn many hats in the years he has been with Rational. Whether it be in his earlier technical support role directly assisting clients, or more recent managerial roles, Adam always brings the party. Ever wonder why? Well wonder no more, as Adam reveals all in his tell-all interview below! And don't forget to check out some of our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am the first line manager of the ClearCase and ClearQuest Customer Advocacy Group (CAG). I live in Framingham Massachusetts with my wife of over 10 years , my 2 children Brady (5) and Brett (2) , four cats (one of which is a 25 pound Maine Coon Cat), and 2 frogs.
How long have you been working for IBM and Rational?
I have been with Rational for over 10 years
Have you had any other roles in Rational?
I started my career as an Associate ClearCase TSE , I was then an Escalation Engineer for ClearCase , then I did what we used to call Staff Engineer reporting into the second line manager (Mary Barry at the time). Then Mary tricked me into being a first line manager. In 2003 when support absorbed the CAG organization into support from development I started managing that team.
What are you currently working on?
I am currently working on building a team of support professionals that will collaborate on delivering complex multi-product solutions to customers. I am also working on renaming and rebranding CAG. In addition to that, I do some work for the Northeast US Lab Cluster where I am currently in the early stages of directing and producing a cluster video. I am also about to begin production of a video that will serve as an internal commercial for the Executive Briefing Center in Westford.
Describe a normal day for you.
Email disposition , meeting, email disposition, meeting , rinse and repeat....
What project are you the most proud of?
I have a tie - the transition of CAG from development to support and what was called the Content Syndicate which evolved into what we know as our Knowledge Management Team.
Are you a gadget person? What type of gadgets do you use?
I think I might be. I have an iPhone I can't live without, and I have a thumbdrive, a mini multitool, and flashlight on my key chain.
What gadget, which you currently own, can you not live without?
iPhone - I use it for work mail and calendar, cell phone, games, music, all sorts of apps that are not very important but very fun.
What's the coolest piece of tech news you've heard lately?
Is there any tech news that isn't cool? I read feeds and articles daily about all sorts of technology, I am not sure I can single any one piece out.
What is your favorite part of working for Rational Client Support?
What are you passionate about?
My kids, my wife, technology, and the Red Sox in no particular order.
What tip or trick would you like to share with the class?
I was on vacation with my family in Florida when I was 13. At the hotel we were staying at there was a guy who sold sun tan lotion pool side. I was venting to him for some reason about my 13 year old angst and he said to me "dude, wherever you go, life's a party; just act like it's a party and it will be a party". I have tried to carry that tip with me since then, and it seems to work.
If you were stuck on a technology deprived island, what single technology could you not live without
Another tie - iPhone or coffee maker - it would be tough ...are there any coffee beans growing on the island? that would make my decision easier.
What is on your nightstand with regard to reading?
Year of the Black Rainbow, by Claudio Sanchez and Peter David
What has been your biggest surprise you have witnessed in the technology industry?
3D - I saw Toy Story 3 in 3D and I could not believe how good the 3D was. I certainly missed the glasses with the red cellophane in one eye and green cellophane in the other eye though.
What future technology would make your life easier?
Complete integration with roaming profiles based on a scan of my retina. I turn on my TV, it scans my eye and loads my music library, favorite shows, apps, web sites etc... I turn on my phone, same thing. I turn on a PC, same thing. I go on vacation and turn on the hotel TV, it scans my eye and loads my music library, favorite shows, apps, web sites, etc...
How do you prefer to find answers to your questions?
Google and then where ever it takes me.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
I was very active for a while blogging, Tweeting, YouTubing, Blipping, and Fligging, but I went on hiatus several months ago and really have not missed it. Maybe I will go back some day or maybe not.
What do you do in your spare time?
I like to exercise , play sports , mountain bike , listen to music , read , chase my kids , do yard work , and i also server as the Chairman of the Town of Framingham's Technology Advisory Committee where myself and a board of 5 other appointed members advise town meeting, the town manager, and board of selectmen on technology related issues and concerns.
kellypuffs 06000168YK Visits (3061)
Here is a link to the meeting itself (including all of the details):
Please look to attend. Also ... bring a friend. There will be food, drink, a door prize, and some good conversation.
Date: Tuesday, May 26, 2009
Location: IBM Rational, 20 Maguire Road, Lexington, MA 02421
Please come, enjoy some food & drink, network, get educated on a couple of high-level items, and have a chance to win a really cool prize.
Hope to see you there!
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Did you know there's a way for you to get priority service request handling, as well as weekly reports and notifications and deeper connections to the skilled support engineers you need to help solve those tricky PMRs? Well now you know, and knowing is half the battle! (Ok, I MAY have just given away that I grew up on the GI Joe morning cartoons, I'm sure you won't hold it against me.) Now that you know about this program, what's the other half of the battle? Easy: knowing what it provides and how to get this for yourself!
This program provides you with broad access to standard support, while allowing you to choose the business areas that require more enhanced support services. Of course, it includes product continuation and online support, but also adds a comprehensive set of additional support features that help you toward rapid and complete issue resolution. Convinced yet? How about some bullet points to really drive home the value you'll see from this program? Why you need Accelerated Value Program Express Support: For more information: To learn more about how we can create a customized Accelerated Value Program offering to meet your needs, visit us online at: http
This program provides you with broad access to standard support, while allowing you to choose the business areas that require more enhanced support services. Of course, it includes product continuation and online support, but also adds a comprehensive set of additional support features that help you toward rapid and complete issue resolution.
Convinced yet? How about some bullet points to really drive home the value you'll see from this program?
Why you need Accelerated Value Program Express Support:
For more information: To learn more about how we can create a customized Accelerated Value Program offering to meet your needs, visit us online at: http
kellypuffs 06000168YK Visits (3056)
You want immediate benefits from your IBM Products and solutions. We are committed to helping you get the most from your investment.
For just this reason, we have created a new webinar series to get you started fast with your IBM Rational support experience.
We have two new webinars:
Customer Support Orientation – shows you how to leverage IBM Rational’s web-based and assisted support capabilities to get what you need, quickly
License Key Center Introduction – takes you through the Rational License Key center – the easiest way to obtain new and updated keys for your software products.
Our April 2009 Webinar series schedule:
Webinar Date Time
Customer Support Orientation 04/14/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/16/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/17/09 (Fri) 10 AM EST (7 AM PST)
License Key Center Introduction 04/20/09 (Mon) 2 PM EST (11 AM PST)
Customer Support Orientation 04/21/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/23/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/24/09 (Fri) 1 PM EST (10 AM PST)
License Key Center Introduction 04/27/09 (Mon) 10 AM EST (7 AM PST)
Customer Support Orientation 04/28/09 (Tue) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/29/09 (Wed) 11 AM EST (8 AM PST)
Customer Support Orientation 04/30/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 05/1/09 (Fri) 1 PM EST (10 AM PST)
Check online for additional webinar dates and times.
Webinar and Audio Conference Information
To attend the “Customer Support Orientation” Webinar
1) Visit http
2) Select “Join a Meeting” and enter Conference ID: COGITOS
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.
US, Canada and Caribbean Toll free number: 1-866-907-1016
Argentina Toll free number: 1-800-666-3713
Venezuela Toll free number: 0-800-100-8366
Mexico Toll free number: 001-800-514-7826
Brazil: +55 11 3351 7034
To attend the “License Key Center Introduction” Webinar
1) Visit http
2) Select “Join a Meeting” and enter Conference ID: 4626806
For audio the US Toll free number is 1-877-421-0030, participant passcode: 529412.
Also the toll number is (770) 615–1247, participant passcode: 529412
Please submit any questions about this series to email@example.com .
As is the custom this time of year, those of us in the United States, and the expats living abroad are likely deep in the midsts of celebrating a day of thanks by feasting upon a traditional Turkey dinner with all the trimmings.
Of course that means the Rational Support North American crew is largely, if not entirely out of the office today and tomorrow (Nov 24th and 25th). Likewise, the blog will be quiet tomorrow as well to give us some rest from today's feasting
To our entire global audience of clients and IBMers alike, we wish you the best today and are extremely thankful you have chosen to follow us here on Notes from Rational Support, and more so that you've found our efforts to be beneficial to your end goals. Cheers to you all!