Aaron Kim is one of those people.
He wrote a great blog post today on the value of sharing knowledge, and you can find it at his blog: The Bamboo Raft.
My favorite part?
"No matter how many people know about anything, there are always more people who don’t know about it."Good reading.
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
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Today we have the pleasure of introducing Manish Kumar, also based in Bangalore, India as an IBM Rational Rhapsody Support Engineer. Manish is a like many of us; he works hard and plays hard! He also has a great love for software modeling tools and the Jazz platform as you'll find below:
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am from northern India. After completing my Engineering studies, I am now settled in Bangalore. I started my career with Mistral Software, learning about embedded systems and various RTOS’s (real time operating systems). At RCS I work on Rhapsody and other modeling products.
How long have you been working for IBM and Rational?
I joined IBM Rational through the Telelogic acquisition. I have been working here for 1 and half years in Rational, and prior to that I was working in Telelogic for 1 year.
Have you had any other roles in Rational?
So far I have only been in the Support role. Now I have a new role where I am involved in exploring Jazz.
What are you currently working on?
I am part of the Modeling support team. I am working on Rational Rhapsody, which is a UML based modeling tool.
Describe a normal day for you.
I generally work for our EMEA region (European) customers.
I must admit that there is no such thing as a normal day for me and that is the most exiting part. I enjoy taking customer queries that can range from a simple one to complex integration or design issue. EMEA customers use Rhapsody extensively, and queries pour in. It is a challenge to meet customer expectations.I learn something new everyday and I love to explore new features of the tool and answer customers queries. On a daily basis I interact with a proactive development team as well as engineers from other support regions, and I use forums actively.
What project are you the most proud of?
One of my most challenging accomplishments was making one of my US customers successful by writing them an adapter file for ARM specific to their own set of tool chain. When I developed this adapter, I was fairly new to Rhapsody and was still in my learning phase but remember it as one of the tasks which made me most happy!
What is your favorite part of working for Rational Client Support?
Every day is a new challenge. You get experience in customer interaction as well as technical stuff.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
There are many! Its just difficult name one.
What inspires you in your work?
Inspiration should not be confined to one thing. The more we study and experience, the more material we have to enhance the style and impact of our work.
What tip or trick would you like to share with the class?
Be quick to respond to the customer query to keep them happy.
Tell me about the biggest problem ahead for you?
With support for Rational tools also coming in, there is a learning curve. At the same time, I have to ensure the current customer base is well managed and I have to keep up the performance.
How do you define success?
Work hard, play harder. I believe success is when I am satisfied that I have given my best in my job.
In your spare time, if you have any, what hobbies or activities interest you?
Absolutely love to try multicultural cuisine, a foodie you can say; I love to hit the bar and enjoy life as much as I do as when I am working.
Bangalore has a lot of places to hang out.
When did you first become interested in Embedded Systems and Design?
I have a background of working with embedded systems, so as Rhapsody is used mostly in embedded market, I was interested to learn it from the time I joined Telelogic.
What tools / skills have you acquired that you feel are vital to your success in this field?
As Rhapsody’s a modeling tool, UML and SysML knowledge is important, as well C, C++, and Java knowledge. I acquired debugging skills over time handling customer queries. As I knew to work with Vxworks and other RTOS’s, it helped me in picking out various porting issues and integrations with real time operating systems.
What message would you give to someone just starting out in the Embedded Systems and Design industry?
Keep an open mind and be willing to learn everyday. Have general knowledge of UML languages.
What specifically drew your interest to become involved in the Embedded Systems and Design field?
Rhapsody is a vast tool with at least 15 components. My previous embedded experience could be used here. There was lot to be explored and many new things to be learned. The challenges involved drew me to it.
Aside from Embedded Systems and Design, do you have any other passions?
I love to watch and play cricket and Table Tennis.
If you were stuck on a technology deprived island, what single technology could you not live without?
I cannot live without my mobile, and as a complimentary, give me an SUV!
Any new technologies that you think are about to break into the big time?
Jazz is one such platform.
What future technology would make your life easier?
JAZZ is the upcoming one! Would make the life easier in terms of cross integration between products.
What are you doing to make the planet smarter?
I’m contributing towards making the planet smarter by following the GoGreen initiative. The Go Green India initiative unites every citizens of this planet in an effort to make real and lasting changes in their campus and communities that will protect the environment for years to come. In day to day life I prefer to choose appliances which are environmentally friendly; saying no to paper.
How do you grow your technical skills?
By reading, observing, and learning from every source: customers, peers, development, web, exploring on my own.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
Yes, also an active member on Orkut.
What publications / websites do you read / visit?
I’m active member of SiliconIndia.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
I love parties on weekends, and hanging out with my friends. I’m an outdoorsy kind of person; rappelling and rafting are the adventurous outdoors games I like.
Rational Team Concert education modules in IBM Education Assistant.
IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Please check them out and let us know what you think ... either via the feedback mechanism at IEA or by leaving a comment here.
Many thanks to Steven Jin and Pam Barnard!
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And to kick off a new work-week, here is a new video from our friends at Jazz.net on configuring and setting up Rational Team Concert 3.0, featuring the dulcet tones of THE Bill Higgins. Enjoy!