Saurabh.Tyagi 270005CY2K Visits (2784)
Technical hiccups? Error messages? 'How to' questions?
We are very excited to announce the launch of the Rati
We'll do our level best to help you. This is the place to engage and report your technical problems, make suggestions, get involved in testing, learn more about the site, keep up on changes, learn about new features and functions being released and what's new, and ask questions about getting around the online community.
This community is a central hub for →
Explore it now on IBM developer Works => http
Each ICON displayed below will help you understand, what this community is all about and how we have assembled the information keeping in mind the ease of access. As we understand that juggling your business commitments can be hectic, so we have assembled information we think will ease the stress a little. Check out different blocks like, Troubleshooting, Questions, News & events, Contact information, Plans, etc., and find important release information and access to resources ( testing ) offered by our experts. Need to change your business load or direction, or talk to someone about your migrations and upgrades? We've got that covered too. It is all part of our commitment to supporting you in enhancing performance.
How to Participate:
We hope that sharing this sort of information with in the community will be helpful to your teams as you work on your projects. Also, we hope that you’ll comment and participate in sharing your own tips and tricks from your experiences, both for the benefit of other community members and to help us build tools that better suits your needs.
I’ll keep this information short to allow you to explore the new community and share your views on the same.
AcdntlPoet 2700019V2G Visits (2784)
Passion.... Joe Robinson recently wrote an interesting article on the topic over at the Huffington Post. In that article he posits that "Stocking up on positive events is important because we're usually in a losing battle against the negative avalanche barreling down on us from all sides." In the support world, we often see this exemplified, as we only get calls when there's an issue; no one calls us to tell us when products are working perfectly. I think Joe is on to something with his article, so rather than dwell on the problems sitting in our queues, let's talk a bit about our passions and what really gets us excited.
What ARE our passions in RCS? I'm glad you asked...
For Conny Postma, one of our Accelerated Value Specialists, passion is about her family: "I'm the proud mother of a teenage boy. My husband has been a stay-at-home father for most of the time." But that's not the whole of Conny's passion either as she goes on to note: "That gave me the opportunity my to pursue my other passion: working in Support! I really like to dive into technical issues, while at the same time talking and dealing with real human beings, also called clients and colleagues. But, also I'm very passionate about Astronomy: If time and weather allows I'm staring into the night sky and admiring the wonders of the stars and planets that surround us. That is such a peaceful and relaxing experience... "
Taking a different approach to the question, Kelly Smith, whom you all know as co-author of NFRS and overall knowledge activist, tells us her passions revolve around effective and open knowledge-sharing! She notes: "Email is where knowledge goes to die, says Bill French, and this blog post explains it much better than I ever could. In short, if you are providing an answer, that answer is best captured someplace it can easily be found and reused by others... and usually, that's not in your head or in your inbox. Worse, if it's in MY head, chances are that *I* won't even be able to find it when I need it again. Working smarter means not answering the same question over and over again... but providing the answer once where others can find it."
For myself, I find my passion in various places depending on what my life needs at any given moment. Sometimes I like to dive into a project that involves building or modifying something with my hands, like my latest kick to modify a vintage 1930's phone to a digital system functional for my day to day work. Other times, I have a driving need to create in a more artistic manner, which is where my love for photography comes into play. Even other times, I simply find passion and enjoyment from helping other people solve issues plaguing them; no surprise why I work in support on that one... but more than all, I find passion in writing; communicating thoughts and ideas to the world, be it in blog form, technical documentation, or just day to day correspondences. Of course if I just have to get away and clear my head, I hop on my motorcycle and ride off into the sunset... wheels on the ground, of course.
You've heard a few of ours, now we'd love to hear what -your- passions are. What drives your life beyond work? What passion keeps you coming back to work?
image credit: flickr user SanforaQ8
kellypuffs 06000168YK Visits (2777)
You want immediate benefits from your IBM Products and solutions. We are committed to helping you get the most from your investment.
For just this reason, we have created a new webinar series to get you started fast with your IBM Rational support experience.
We have two new webinars:
Customer Support Orientation – shows you how to leverage IBM Rational’s web-based and assisted support capabilities to get what you need, quickly
License Key Center Introduction – takes you through the Rational License Key center – the easiest way to obtain new and updated keys for your software products.
Our April 2009 Webinar series schedule:
Webinar Date Time
Customer Support Orientation 04/14/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/16/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/17/09 (Fri) 10 AM EST (7 AM PST)
License Key Center Introduction 04/20/09 (Mon) 2 PM EST (11 AM PST)
Customer Support Orientation 04/21/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/23/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/24/09 (Fri) 1 PM EST (10 AM PST)
License Key Center Introduction 04/27/09 (Mon) 10 AM EST (7 AM PST)
Customer Support Orientation 04/28/09 (Tue) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/29/09 (Wed) 11 AM EST (8 AM PST)
Customer Support Orientation 04/30/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 05/1/09 (Fri) 1 PM EST (10 AM PST)
Check online for additional webinar dates and times.
Webinar and Audio Conference Information
To attend the “Customer Support Orientation” Webinar
1) Visit http
2) Select “Join a Meeting” and enter Conference ID: COGITOS
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.
US, Canada and Caribbean Toll free number: 1-866-907-1016
Argentina Toll free number: 1-800-666-3713
Venezuela Toll free number: 0-800-100-8366
Mexico Toll free number: 001-800-514-7826
Brazil: +55 11 3351 7034
To attend the “License Key Center Introduction” Webinar
1) Visit http
2) Select “Join a Meeting” and enter Conference ID: 4626806
For audio the US Toll free number is 1-877-421-0030, participant passcode: 529412.
Also the toll number is (770) 615–1247, participant passcode: 529412
Please submit any questions about this series to email@example.com .
kellypuffs 06000168YK Visits (2773)
Our engineers have been very busy creating new educational modules to help you be successful with your Rational products, and I am pleased to announce that several new Rational ClearQuest IEA (IBM Education Assistant) modules are now available:
Creating a test database (7.0)
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
AcdntlPoet 2700019V2G Visits (2772)
Here's a GREAT resource for nearly anyone running Rational software! Download the free whitepaper (no registration needed!), read it, and then share it with your colleagues and co workers to help them be as successful with their own license server implementations as you will surely be!
Title: How to deploy IBM Rational License Server 8.1.1 effectively in your enterprise
This white paper covers the different aspects essential for a successful deployment, such as system requirements, system resources, and network and security considerations.
The information covered in this white paper is helpful for anyone associated with the license server deployment. Particularly, license administrators, system administrators, network administrators, or end users who might be involved in the process of deployment of Rational License Key Server in their organization.
Product: IBM Rational License Server