Today we speak with Masami Yamaguchi, one of Rational Client Support's newest Knowledge Managers, and Client Satisfaction Project Office (CSPO) reps in the Asia Pacific (AP) region based in the Sydney, Australia office. As a self admitted private person, we are elated to have a rare glimpse into Masami's life here! Of course, you can also still glimpse into the lives of other people within RCS using the 'interview' tag!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Masami. I was born in Japan and migrated to Australia in 2001. I joined Rational in 2002 as a Technical Support Engineer for PurifyPlus, RoseRT and TestRT. It was just a few months before being acquired by IBM. Since last year, I have been working in the Client Satisfaction Project Office (CSPO) and Knowledge Management (KM).
How long have you been working for IBM and Rational?
Close to 8 years.
Have you had any other roles in Rational?
I worked as a TSE until last November.
What are you currently working on?
Many CMT situations as Resolution Team Lead and KCS promotion in AP.
What project are you the most proud of?
I ran Retain and PMR process training for Technical Support Engineers (TSEs) in India in 2008 and 2009. I went to the Bangalore office twice and trained 100 TSEs. For my first visit, somehow I forgot to pack my underwear for the first time in my life, so the first thing I did there was shopping. My second visit was suppose to be a week, but ended up a month. Still, I managed to survive. So, this is the project I am proud of.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
I am interested to know what a day for Sam Palmisano is like.
Are you a gadget person? What type of gadgets do you use?
No, I am not a gadget person. Even my TV does not have a remote control!
What gadget, which you currently own, can you not live without?
I use a Macbook at home. I download a lot of music and save photos. I can live without it, but I do not want it to crash just yet as I have not had any backups.
What's the coolest piece of tech news you've heard lately?
Gene patch - A patch to fill in for faulty genes, which helps to correct genetic mistakes. Cancer, asthma, Alzheimer’s, diabetes can be fixed by installing a patch in the near future. Would it not be wonderful?
What is your favorite part of working for Rational Client Support?
My colleagues (managers inclusive ). People surrounding me are always helpful and friendly.
What are you passionate about?
I like biography. Anyone's life has something.
Tell me about the biggest problem you've solved?
Finding a job in RCS... After migrating to Australia, I changed my job (and company) 3 times within a year. I got lucky the 4th time and landed in RCS.
Tell me about the biggest problem ahead for you?
The battle against aging!
In your spare time, if you have any, what hobbies or activities interest you?
I like music, films, a little of reading, and shopping. I rotate those to entertain myself. Yes, I am in-door person; I moved to a wrong country.
What specifically drew your interest to become involved with music?
I was learning piano when I was a child. I felt like learning it again a few years ago, but there was no space for a piano in my flat, so I started with violin instead.
What is on your nightstand with regard to reading?
I am reading Catch-22 now. My reading speed is VERY slow, so I will likely finish it by 2012.
What has been your biggest surprise you have witnessed in the technology industry?
Google... well, I mean Internet search engine.
What are you doing to make the planet smarter?
I try not to use paper towels. Paper towels are recyclable/recycled products, but recycling stuff still consumes tons of water.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
No. Perhaps, I am too private person, but I do not understand why there are so many people sharing their everything with anybody. Does anyone keep anything secret in these days?
kellypuffs 06000168YK Visits (2938)
"I'm valuable because I am knowledgeable and am willing to share that knowledge"
The best $50 I've spent all year was for a 2-day Expo Pass for the Enterprise 2.0 Conference in Boston, June 19-20 of last week.
The Enterprise 2.0 Conference (also known as #e2conf" on Twitter) is the premiere social business event in town every year. Luis Suarez goes every year, along with every other mover and shaker in the social busi
In my best Enterprise 2.0, knowledge-sharing fashion, I have captured my trip report: my notes, links, and resources on an internal Connections community wiki page for everyone to benefit from, and now I'm sharing with you!
Observable work, people. #owork
Happy to answer any questions you may have.
Stay Connected: Enterprise 2.0 Conference
Mobile app: m.e2conf.com
Community site: www.
Official Conference tag: #e2conf
Tuesday, June 19, 2012
Wednesday, June 20, 2012
Badgeville Blog: Announcing Our Latest Integration: Badgeville for IBM Connections
Observable Work (#owork)
Next Things Next: Enterprise 2.0 and Observable Work
OpenSource Social Network Analysis Tools
Gephi - Gephi is an interactive visualization and exploration platform for all kinds of networks and complex systems, dynamic and hierarchical graphs. Runs on Windows, Linux and Mac OS X. Gephi is open-source and free.
NodeXL - NodeXL is a free, open-source template for Microsoft® Excel® 2007 and 2010 that makes it easy to explore network graphs. With NodeXL, you can enter a network edge list in a worksheet, click a button and see your graph, all in the familiar environment of the Excel window.
Get Bold! Using Social Media to Create a New Type of Social Business, by Sandy Carter (@scarter), IBM VP, Social Business Evangelism
Best cover blurb EVER: "For crying out loud, IBM 'gets' social media. Don't you think it's about time that you do? This is the book to get you started." - Guy Kawasaki
Social Business by Design: Transformative Social Media Strategies for the Connected Company, by Dion Hinchcliffe (@dhinchcliffe) and Peter Kim
The Collaborative Organization: A Strategic Guide to Solving your Internal Business Challenges Using Emerging Social & Collaborative Tools, by Jacob Morgan (@JacobM) (avail July 2012)
- Much of your social networking success depends on your willingness to let the network grow organically - Nathan Bricklin
- Build something that doesn't get in the way.... integrate with email
- Don't follow the same path everyone else is taking... move adaptively through wildernesses nobody know.
- power of diversity of thought
- Priorities: 1) strategy, 2)solution (tool selection from a business need perspective, not an IT perspective)
- start simple, iterate, pilots, address challenges and objectives, engage entire organization early: HR, legal, IT, internal comms
- Change the Mental Model from the Traditional:
"I have knowledge and must limit access to that knowledge to retain my value"
"I'm valuable because I am knowledgeable and am willing to share that knowledge"
Why Gamify? Engagement ->Adoption ->Viral Growth
Set adoption and utlization goals for 1st six months
FedEx use of badges and gamification
Social Network Analysis - A model for influence propagation
Eigenvector centrality - use to find influencers
look for "connectors", "bridges", "boundary spanners" - key role
and that's the easy part (technology)
I'm already marking my calendar for next year. See you there?
CQAdmin 270006DKV2 Visits (2935)
Following is a list of the recently published Tech Notes on ClearQuest APIs. These scripts are really useful to us in Rational Client Support and may be something you were looking for:
PUBLISHED: Topics on Version 7 of IBM Rational Developer for System z and IBM WebSphere Developer for System z
kellypuffs 06000168YK Visits (2935)
Topics on Version 7 of IBM Rational Developer for System z and IBM WebSphere Developer for System z. Get it here.
Part 1. IBM Rational Developer for System z
Chapter 1. Using IBM Rational Developer for System z Version 7.1 to work with COBOL programs
Chapter 2. Scenario for problem determination tools with Rational Developer for System z
Chapter 3. The Rational Enterprise Software Configuration Management (ESCM) implementation
Part 2. IBM WebSphere Developer for System z
Chapter 4. Traditional and modern application development tools
Chapter 5. Enterprise Service Tools
Chapter 6. Web service enablement for an existing CICS application
Chapter 7. Web service enablement for an existing IMS application
Chapter 8. Service Flow tools
Chapter 9. Menu Manager
Chapter 10. Core System z remote development
Chapter 11. Software Configuration Management support in WebSphere Developer for System z V7
Chapter 12. Sample implementation of a CARMA RAM
Chapter 13. IBM System z server components
Chapter 14. Connecting to CICS
Chapter 15. Using IBM WebSphere Developer for System z with local COBOL, TXSeries, and VSAM (SFS)
Chapter 16. z/OS Database Application Generator
Appendix A. Source script for the build engine
Appendix B. Additional material
AcdntlPoet 2700019V2G Visits (2933)
This week, we asked Rational Support IBMers what tip or trick they'd like to share... below you'll find some great advice about global collaboration, using Lotus Notes and associate applications more effectively, and information on making Support Portal more effective for YOU!
First up is Wendy Page, an RCS Software Advisory Team manager, with some recommendations for collaborating with global teams. Wendy notes:
"When working with remote colleagues, especially in foreign labs, I take a couple of minutes to ask them about something in their locale before beginning a work conversation.
For instance, when I next talk to my CDL development team, I will ask them about their New Year's Holiday, whether they traveled to see family, what traditions they cele
Paula Cox, a Rational Client Programs manager, has some great tips for using tables in Lotus Notes:
In Lotus Notes (perhaps we can have a thread on JUST Notes tips)...two things have made everything easier.
Debra Johnson, another Rational Client Programs manager, has even more advice surrounding Lotus Notes:
One of the things in Lotus Notes Teamrooms, email, databases etc., that Paula Cox (thanks Paula- she is our Lotus Notes guru) taught our team was to use the 'shift' plus the 'minus' key to minimize the open documents. This helps if you need to find a category or event from the list. To use this function, click in the results, then press the 'shift' and 'minus' keys; it will collapse everything in that window to the highest level.
Lastly, our eSupport guru Pat O'Connor gives us some simple but highly effective tips on using the Support Portal:
For the IBM Support Portal:
So, there you have some great tips and tricks from the people who work with these tools, sites, and distributed teams every day... do YOU have any tips to share? Anything that you find makes your life a little easier or efficient? Work related or otherwise, we're all ears and eager to learn new ways to improve!
image credit: (cc) the incomparable flickr user AndyP UK