kellypuffs 06000168YK Visits (3285)
kellypuffs 06000168YK Visits (3282)
But support provides other content to help you be successful with our Rational products, like IBM Education Assistant modules - multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs.
The Top Ten Rational IEA modules for June:
You can find these, and many more, here.
Is there a topic you'd like to see in a future IEA module? Leave a comment and let us know!
AcdntlPoet 2700019V2G Visits (3279)
IBM does not do this often, but today we are contacting all customers of Rational Application Developer via direct email and advising them of a newly published iFix. This iFix, PM53336, has been released Monday 5-Dec-2011. The complete details of this iFix are located in this Flash on IBM Support's website. We are also providing this information via our blog here, and other social channels, to ensure the information reaches all appropriate clients in need of this critical fix.
IBM is advising all clients to download and apply this iFix as soon as practical. It is a single-defect iFix that is isolated to correct a defect in a single component of RAD that communicates errors to the support service. If unfixed, this condition can cause serious performance problems for the users of RAD, or potential network problems for your company's infrastructure. Applying this critical fix as soon as possible is highly recommended to ensure continued stability.
The iFix is available directly from IBM Installation Manager (IIM) within the product, or downloadable directly from IBM FixCentral. The locations are documented in the Flash published today: http
AcdntlPoet 2700019V2G Visits (3279)
Over on the Jazz.net library, I recently found this great tutorial walking you through how to integrate a Microsoft Excel spreadsheet as a live data source into your IBM Rational Insight installation.
Read on for an extensive 'how to' using scenario examples and detailed step-by-step instructions. In the example provided, we use Excel 2007 and Windows 2003 Server. Also note: There is no official Microsoft Excel ODBC driver for Linux platforms.
For even more great content from the Jazz crew, hop on over to http
kellypuffs 06000168YK Visits (3277)
The new IBM Service Request tool will continue to provide the world-class IBM technical support and features from ESR including:
Q. How will I access the new SR system?
You may access the new SR system the same way they currently access ESR. System. Re-directs are now live, expiring in 2010.
Q. What is the advantage of using SR?
The new tool provides our Customers a single registration and a common interface to support IBM software. The SR tool has capabilities and functional enhancements over both of the previous ESR and SSR tools. Additionally, SR will be deployed in IBM's highest availability infrastructure to improve system availability.
Q: Will I have to register to access the new SR tool?
A: No. You will use Your existing ESR ID/Password to access SR.
Q: Will all of my current PMRs and Authorized Caller lists still be available in the new SR tool?
A: Yes, however draft PMR's in ESR will not be migrated to SR.
Q: How is SR GUI similar to ESR?
A: Most of the SR interface will be very familiar to previous users of ESR. Some of the ESR submission forms have been redesigned or renamed (such as site technical contact capabilities are referred to as "relationship". There will be virtually no learning curve for current ESR Clients.