Many thanks to authors Robert Weisz and James Chung!
Notes from Rational Support
New Whitepaper Published: Developing AJAX Web applications with IBM Rational Application Developer and Dojo
kellypuffs 06000168YK Tags:  ajax dojo rad rational-client-support rational-application-deve... 6,630 Views
Happy to report that a new whitepaper has just been published:
Abstract: This article describes how to develop AJAX web applications with the IBM® Rational® Application Developer IDE, while using the Dojo libraries shipped with the IBM® WebSphere® Application Server Feature Pack 2.0. This article also provides a practical example, using the Dojo Tree widget.
Many thanks to authors Robert Weisz and James Chung!
mquimby 060001FAVB Tags:  assistant education hot-support-content multimedia requirements composer top-content 6,625 Views
We have added onto our inventory of Rational Requirements Composer tutorials on the IBM Education Assistant website. Check out these two new demonstrations for the Rational Requirements Composer 3.0.1 release.
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
Advanced Rational Performance Tester Reports: 5 Way to Get Deeper Insight into Performance Test Results
kellypuffs 06000168YK Tags:  performance testing advanced rpt rational-performance-test... reports 6,623 Views
By default, IBM Rational Performance Tester provides essential performance metrics, such as throughput, response times, concurrency, and success rate. However, it also includes several advanced features for detailed analysis, many of which are not commonly used. Proper use of these options provides deeper insight when analyzing test results.
This new developerWorks article gives five tips for using some of these advanced features, all of which have helped tremendously in real-world performance testing projects with large companies.
Advanced Rational Performance Tester Reports: 5 Ways to Get Deeper Insight into performance test results
mquimby 060001FAVB Tags:  license rational-client-support open-mic openmic licensing rational 6,610 Views
The IBM Rational Licensing Support Team members are conducting Open Mic sessions that cover different aspects of Rational licensing and are helpful to those looking for more information on the topic. Here is an summary of the Open Mic events coming up.
Feel free to to nominate yourselves, or any members from your team who are interested in taking part in these sessions by entering the details in the Open Mic registration page.
For more information on these and other sessions, see the Rational Support Technical Exchange Open Mics and Webcasts page.
Today we are excited to spotlight Sean Logue. As the Business Intelligence manager for RCS, Sean has his hands directly in guiding the organization's ability to adjust and adapt to the changes in Rational Client Support's business space. But don't think for a moment that just makes him a boring metrics guy, as you'll see from his interview below Sean has a diverse and telling list of people whom he admires and even some impressive writing talents! But don't stop there, checkout some of our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I manage the Business Intelligence team for WW Rational Support. We provide the metrics and analysis that is used to help make intelligent business decisions for the area.
How long have you been working for IBM and Rational?
I started with IBM right out of college back in 1989. So, I’ve been working here over twenty years. I moved to Rational about 2 ½ years ago from Tivoli, another Software Group brand.
Have you had any other roles in Rational?
No, but I’ve managed pretty much everything over in Tivoli. Software Development, System Verification Test, Globalization, Information Development, Performance Test. Basically anything that has anything to do with software. I’ve also been a team lead, project manager, and technical writer. But, I’ve never flown a helicopter, so there are still a few opportunities left.
Describe a normal day for you.
I’ve stopped trying to plan my day in the morning before it starts. When I try to do that, I’m invariably disappointed. One of the basic truths of a first line manager’s job is that it is extremely reactive. Each day is defined by that urgent phone call that came in at 9:00, or the concerns raised in a 1x1, or that sametime from the VP. The really great thing about this, though, is that every day is different, so they don’t all just fade into a sea of monotony.
What project are you the most proud of?
Last year I was proud of our dashboard, because it really went a long way toward giving a clear, high-level picture of the state of the organization. That made it valuable to the executives, but wasn't as valuable to first and second-line managers. This year I'm extremely proud of the scorecard, because it brings the same, clear picture, but can be zoomed into whatever role you are in. So, it is useful for TSEs, first-lines, second-lines, and, yes, even executives.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
I don’t really want to follow anyone, as that might get me arrested. I don’t have a single hero, but I can say there are characteristics of people that I truly admire. For example, Dale Hobill has tremendous KT skills, and can reduce any problem to rubble in mere minutes using a carefully placed SA. Johnny Scarborough is one of the most genuinely kind people I’ve ever met. And Kelly Smith is the only one in the area unique enough to get all of my jokes on the first try.
Are you a gadget person? What type of gadgets do you use?
Oh, yes. I’m typically an early adopter, too, though I’m trying to hold back and buy version 2 from now on because it is cheaper and less stressful. I love my iPhone 4, and really don’t know what I did without it. I’ll never buy a car without a good GPS system. I have so much remote control equipment that I’m a certified installer. I really like AV equipment in general, and I love the trend to tie them all into a network.
Any new technologies that you think are about to break into the big time?
I’ve been very surprised at how quickly we are moving away from physical media. It is very clear to me that movies, television, music – even books -- are now easier to handle if they exist out on a cloud, and not in real life. I’m a big book and DVD collector, but even I can see that they aren’t going to be around much longer.
How do you grow your technical skills?
I surround myself with experts, ask lots of questions, and, most importantly, I listen carefully and ask follow-up questions to make sure I truly understand.
How do you prefer to find answers to your questions?
Google. What we did before this is a mystery.
How are you using social networking today?
I’m an active participant on Facebook, but I use it mostly for friends and family rather than work. It is amazing how it can be used to create and maintain connections to so many people,
In your spare time, if you have any, what hobbies or activities interest you?
Here’s something very few people know about me. I’m a top 500 Amazon reviewer. (I used to be top 250 but I haven’t written enough reviews lately so my rank went down a bit.) I have written hundreds of reviews. I do it to keep my writing skills up. My first job at IBM was as a technical writer, and I did that for seven years before moving on to other things. Writing is still one of my passions.