mquimby 060001FAVB Visits (3396)
A new white paper is available that covers security testing for your Rational Application Developer applications!
Abstract: This white paper focuses on the integration of IBM Rational Application Developer (RAD) and IBM Security AppScan Source Edition with Developer plug-in. The article provides insight on Rational Application Developer, Security AppScan Source, and the integration. The article covers how install the Security AppScan Source Developer plug-in and use the integration with Rational Application Developer.
Released: July 19, 2012
kellypuffs 06000168YK Visits (3393)
What's February 17th?
Our CCRC Open Mic Call, that's what!
A new thread has been opened on the ClearCase developerWorks forum, where we are soliciting your input ... please feel free to post your questions on the thread, and be sure to join us on February 17th at 1pm EST to talk with some of our resident CCRC 7.0.1/7.1 experts.
Hope to "see" you there!
AcdntlPoet 2700019V2G Visits (3378)
Today we bring you an interview with Anthony Cooray. As a manager from our Melbourne, Australia office, Anthony leads the team of technical support engineers for the Japanese region. With a self-confessed passion for software, he stays busy working with teams all across the organization to improve the products as well as support. Of course he's as "driven" in his spare-time as he is on the clock, as you'll see below. And don't forget to check out some of our previous interviews too!
I am the Technical Support Manager for Japan. In this role I have the responsibility of ensuring the efficient and effective delivery of support to our client base in Japan. Support is provided with the help of a number of support and development teams located around the world. I work with all these teams.
When did I join:
I joined IBM Rational in 2006
Before moving to the current role, I was the Asia-Pacific Support Manager for Rational Clearcase and Clearquest.
What I am working on:
There are 2 areas that I am focusing on: One is on creating more technical content in local language, the second is to provide more effective support when a large number of IBM products are involved in a solution.
I usually start around 7:30AM and check my emails from the previous night and do any needed meetings with my colleagues in the US. Then, I go for a swim or walk and restart around 10AM. Most of my day will be occupied with emails and calls with clients, TSE's, peer managers, Sales and Tech Reps, other IBM support teams, development teams etc. I stop at around 6PM but work for 1-2 hours later in the night to take care of any issues that come late.
Project I am proud of:
When I came into this role, one of my major focus areas was to reduce our average time to solution given by support. Over the past 2 years we have to managed to reduce this time by nearly half. That is very satisfying.
Biggest Problem Solved:
In a support role we only have a few hours to solve a given problem and we handle hundreds of such problems. During my days as a support engineer, I used to support a product family that had 10 support staff in America, 8 in Europe and only myself in Asia. For over 3 years I handled all severity 1 issues from all over the world all on my own during my work hours. There was a lot of pressure to recover the systems fast and I had no one next to my desk to pull some ideas. However, it was also a great experience talking to clients from all over the world.
Biggest Problem ahead:
We have a lot of new and exciting products both created in-house and acquired. I am sure there will be many more to come. As the number of products and technology layers increase, we need to keep discovering new ways to effectively support those.
Are you a gadget person:
I would not say that I am a gadget person as such, but my Blackberry is great!
What types of gadgets do you use:
Not sure if it can be called a gadget, but I have built a Home Cinema, and watching sports and movies in large screen with surround sound at home has been a lot of fun. I watched the Soccer world cup final and it was great in High Definition on a big screen.
Gadgets that I cannot live without:
Blackberry perhaps is the gadget that I will miss although I have now come to take it for granted.
Coolest piece of tech news:
The recent story about IBM Jeopardy machine was very interesting. The way Statistics are used to arrive at the answers was very cool.
Recent Technologies that interest me:
I have always had an interest in man-machine interaction I am looking forward to the day when I can get rid of my mouse and do everything by touch and voice or anything else that will be more natural. It is good to see touch devices become popular and getting into the mainstream.
Technology that should get more attention:
Voice Recognition has become really good recently. I can use Dragon to do Sametime chats when working at home.
If you were stuck in technology deprived island:
Nothing that I currently own. I have for the most part stayed away from the Apple bandwagon so far although I get to play with them since both my son and daughter use nothing but Apple.. I am planning to buy an iPad soon mostly due to the new UI and having all my books, magazines, movies etc., in one gadget and operating them by touch should keep me happy in the island.
Biggest surprise in the technology industry:
The speed at which Virtualisation has spread even to the middle and lower end of the market has surprised me.
What is on your nightstand for reading:
A New Kind of Science by Stephen Wolfram ........We have gone past 500 years with the current method of building knowledge.
Whenever I get a long holiday, I like driving very long distances. In January this year I had 3 weeks off and drove 8000km's from Eastern Australia to Western Australia and back. I am still not sure why I like this when air travel is so cheap. I was born in a small island country and that may give a clue.. Also in summer I do kayaking in the weekends. In winter I do a bit of hiking on mountain trails with my wife.
Use of Social Networking:
I am not an active user but it has helped me get back in touch with a lot of people I had lost touch with. They are in many corners of the world. In fact I was quite active in during the text only internet days.
Do you have any big plans for the future:
Nothing that big but one dream left is to write a book. I have the outline in my head and don't want to go into detail here and it's not going to happen anytime soon either..
What am I doing to make the Planet Smarter:
In an indirect way, help clients build great applications that make the world more intelligent. Sometime in the future I wish I can make a more direct contribution via analytics and leverage my past investments in learning statistics..
Publications Websites frequented:
The Economist is one thing I have been reading for nearly 2 decades. It is not a pure economics magazine and has insightful articles on many general topics. I also browse a couple of websites regularly to keep updated on what is happening in our industry.
Getting answers to my questions:
These days, first thing that come into the mind is Google. . I keep trying other engines but amazed at how Google returns exactly what I am looking for at the top. How do they read my mind? When I need more authoritative sources, I go to a number of academic databases available online.
What inspires me to work at Rational:
The world is increasingly dependent on software. To make even a small contribution to advance the world by helping build better software is a worthy cause.
Software has been although more from a social perspective than a pure technology perspective. After all, software can bring a lot of change to humans and society and it is my belief that a platform such as Jazz was inspired by the desire to improve productivity through better ways of human interaction.
In personal life it is Inner Happiness. At work it is satisfied clients who make the best use of our products and solutions and grow with us.
AcdntlPoet 2700019V2G Visits (3373)
This week we have the pleasure of spotlighting Annie Cheng. Annie is a Software Service Analyst for RCS specific to the XL C++ and Fortran Compilers space and has some great insights to share about debuggers and what she sees as vital skills to success. Plus, don't miss some of her favourite websites as well; you may find them quite useful and enlightening in your own space! And, of course, check out our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am a Software Service Analyst for IBM Rational XL C/C++ and Fortran Compilers Support team located in Toronto, Canada. Our team help clients around the world to resolve complex compilation technology problems ranging from language standards, coding problems, compiler defects, linking, debugging, parallelism, optimization to questions and best practices on various platforms such as AIX, Linux, BlueGene and z/OS. We collaborate with clients and various system components across IBM to get to the root cause and solution. We also contribute in product release life cycle, product features, testing, documentation and process improvements.
Before joining IBM Canada, I worked in Silicon Valley as a developer on emerging mobile technologies after my graduate school study. I currently live in Vancouver, Canada with my husband and 4-year-old daughter.
How long have you been working for IBM and Rational?
I joined the IBM Rational Compiler team in Toronto in November, 2005.
Describe a normal day for you.
I live on the West Coast, my teams are mostly on the East Coast and my clients are worldwide. To get the most overlap, I start early. The morning is usually packed with meetings and discussions with clients and development teams all around the world for problem analysis, brainstorming, collaboration and issue tracking. After a late lunch, I turn to individual investigation and a lot of the heavy work such as emails, mining data, gathering information for knowledge sharing, etc. I also check emails at night sometimes.
What is your favorite part of working for Rational Client Support?
Overseeing our clients to succeed and realize their technical investment from using our products is my favorite part. Understanding client's pain points built my knowledge about their diverse industries. The complex nature of our client's problems makes everyday challenging and fulfilling. Working with a global team with incredible talent is also very rewarding.
What inspires you in your work?
The problems we face everyday and the people around us. I am learning something new everyday.
What are you passionate about?
I am passionate about helping clients to succeed and realize their technical investments.
In your spare time, if you have any, what hobbies or activities interest you?
I love running. In summer, I run outside in the neighborhood or in the parks; and in the winter, on the treadmill. I participate in local fund-raising running events. I also enjoy hiking and skiing in the mountains.
What type of gadgets do you use?
I am not a gadget person. My cell phone is 8 years old! But I love Amazon Kindle. When we moved from Toronto to Vancouver, we donated a lot of books. I now keep many titles and PDF files in the Kindle. My home is a lot cleaner now! No more half opened books scattered around and the space for the bookcases was replaced with a treadmill which I also love so much!
When did you first become interested in technology?
Maybe at 6 years old, when my 12-year-old brother was building a model ship with remote control circuit boards from scratch. I helped by passing him the tube-like transistors (It was more than 20 years ago and those things are still very bulky!). I sorted them by shapes and colors. I was scorched by the welder and I still have a scar on my wrist. But it was so cool to see the little ship sail in the pond with the remote control later!
What tools / skills have you acquired that you feel are vital to your success in this field?
Problem solving, thinking out of the box and maintaining a high level of curiosity are important in technical fields. However, communication, interpersonal skills, business skills (aka, soft skills) are the ones that make the difference in the long run.
What is on your nightstand with regard to reading?
In my Kindle, I am currently reading "Delivering Happiness" by Zappos's CEO Tony Hsieh. Tony has given some interesting insights about exceptional customer service.
What are you doing to make the planet smarter?
I work from home and do not commute.
How are you using social networking today?
I use Facebook to connect with friends, families and colleagues. I use LinkedIn to connect with colleagues and clients and share product and support news. I also contribute to our C/C++ Cafe blogs for proactive support and knowledge sharing with clients. I am starting to use Twitter to follow interesting people that I could learn from.
What are some of your favorite webs
There are too many to name. I found a lot of the IBM Lotus Connections blogs interesting! Among them are C/C++ Cafe and Notes from Rational Support, of course. And outside of work, I like watching minimalist chef Mark Bitman's cooking videos on NYTimes, and reading on marketing guru Seth Godin's blogs.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
Many people may not know that the C/C++ compiler for AIX also ships a GUI debugger called IBM Debugger for AIX. It's a great tool for your debugging needs! And with Rational Developer for Power, it combines the whole edit-compile-debug experience together!
Also, I work remotely, so I don't get to see many of my colleagues face-to-face, so don't be afraid to call and don't be surprised if I call you to catch up!
kellypuffs 06000168YK Visits (3372)
The On-Demand Demo Guy has a new YouTube video: Project Portfolio Management with Rational Focal Point
Learn how IBM Rational Focal Point helps organizations achieve their overall company goals. Project portfolio management can be described as methods for analyzing and collectively managing a group of current or proposed projects based on numerous key characteristics. This demo explains how Rational Focal Point provides visibility into each project's total expected cost, consumption of resources, expectedtimeline, benefits to be realized, and relationship or inter-dependencies with other projects in the portfolio.