AcdntlPoet 2700019V2G Visits (2837)
This week we highlight Adam Levensohn. Adam has worn many hats in the years he has been with Rational. Whether it be in his earlier technical support role directly assisting clients, or more recent managerial roles, Adam always brings the party. Ever wonder why? Well wonder no more, as Adam reveals all in his tell-all interview below! And don't forget to check out some of our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am the first line manager of the ClearCase and ClearQuest Customer Advocacy Group (CAG). I live in Framingham Massachusetts with my wife of over 10 years , my 2 children Brady (5) and Brett (2) , four cats (one of which is a 25 pound Maine Coon Cat), and 2 frogs.
How long have you been working for IBM and Rational?
I have been with Rational for over 10 years
Have you had any other roles in Rational?
I started my career as an Associate ClearCase TSE , I was then an Escalation Engineer for ClearCase , then I did what we used to call Staff Engineer reporting into the second line manager (Mary Barry at the time). Then Mary tricked me into being a first line manager. In 2003 when support absorbed the CAG organization into support from development I started managing that team.
What are you currently working on?
I am currently working on building a team of support professionals that will collaborate on delivering complex multi-product solutions to customers. I am also working on renaming and rebranding CAG. In addition to that, I do some work for the Northeast US Lab Cluster where I am currently in the early stages of directing and producing a cluster video. I am also about to begin production of a video that will serve as an internal commercial for the Executive Briefing Center in Westford.
Describe a normal day for you.
Email disposition , meeting, email disposition, meeting , rinse and repeat....
What project are you the most proud of?
I have a tie - the transition of CAG from development to support and what was called the Content Syndicate which evolved into what we know as our Knowledge Management Team.
Are you a gadget person? What type of gadgets do you use?
I think I might be. I have an iPhone I can't live without, and I have a thumbdrive, a mini multitool, and flashlight on my key chain.
What gadget, which you currently own, can you not live without?
iPhone - I use it for work mail and calendar, cell phone, games, music, all sorts of apps that are not very important but very fun.
What's the coolest piece of tech news you've heard lately?
Is there any tech news that isn't cool? I read feeds and articles daily about all sorts of technology, I am not sure I can single any one piece out.
What is your favorite part of working for Rational Client Support?
What are you passionate about?
My kids, my wife, technology, and the Red Sox in no particular order.
What tip or trick would you like to share with the class?
I was on vacation with my family in Florida when I was 13. At the hotel we were staying at there was a guy who sold sun tan lotion pool side. I was venting to him for some reason about my 13 year old angst and he said to me "dude, wherever you go, life's a party; just act like it's a party and it will be a party". I have tried to carry that tip with me since then, and it seems to work.
If you were stuck on a technology deprived island, what single technology could you not live without
Another tie - iPhone or coffee maker - it would be tough ...are there any coffee beans growing on the island? that would make my decision easier.
What is on your nightstand with regard to reading?
Year of the Black Rainbow, by Claudio Sanchez and Peter David
What has been your biggest surprise you have witnessed in the technology industry?
3D - I saw Toy Story 3 in 3D and I could not believe how good the 3D was. I certainly missed the glasses with the red cellophane in one eye and green cellophane in the other eye though.
What future technology would make your life easier?
Complete integration with roaming profiles based on a scan of my retina. I turn on my TV, it scans my eye and loads my music library, favorite shows, apps, web sites etc... I turn on my phone, same thing. I turn on a PC, same thing. I go on vacation and turn on the hotel TV, it scans my eye and loads my music library, favorite shows, apps, web sites, etc...
How do you prefer to find answers to your questions?
Google and then where ever it takes me.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
I was very active for a while blogging, Tweeting, YouTubing, Blipping, and Fligging, but I went on hiatus several months ago and really have not missed it. Maybe I will go back some day or maybe not.
What do you do in your spare time?
I like to exercise , play sports , mountain bike , listen to music , read , chase my kids , do yard work , and i also server as the Chairman of the Town of Framingham's Technology Advisory Committee where myself and a board of 5 other appointed members advise town meeting, the town manager, and board of selectmen on technology related issues and concerns.
kellypuffs 06000168YK Visits (2835)
Referenced technote: Unlocking a ClearQuest database that has been locked
Four times a year, we review and gather up content that has beenidentified by clientsand support as the most usefultechnotes in solving problems or answering questions, and publish it ina document we call the Top Rational FAQ Links by Product.
This document has been updated for 1Q09, and republished. You can find it here:
Wecontinue to increase the number of products this tech note addresses, and you can now subscribe to thisinformation in your favorite RSS reader.
Run! Subscribe! Now!
New this quarter:
Rational Business Developer
Rational Quality Manager
ClearCase and MultiSite
ClearQuest and MultiSite
Rational Data Architect (Information Management)
If you find this tech note useful, please provide feedback via the Rate This Page mechanism.
AcdntlPoet 2700019V2G Visits (2831)
Check it out... This week we have published the following new whitepaper for IBM Rational Performance Tester:
Abstract: What parameters are available to override default playback settings of an IBM Rational Performance Tester script? What are the available values and what effect do they have?
This document details how you can influence the following settings and behaviors.
Released: November 15, 2011
Author: Yendra Waney
AcdntlPoet 2700019V2G Visits (2829)
Ah, think Friday is upon us! A perfect time to sit back and think about securing your applications with Rational AppScan Source Edition. This recorded demonstration (with Q&A at the end) is one of the more substantial videos coming in at just under 40 minutes.
The video will focus primarily on Source Edition for Security illustrating "power user" functionality and reporting while providing a solid overview of the AppScan Source Edition product. These Live Demos will be held on a monthly basis in 2011. Please use the URL below to view future dates. For more information on AppScan Source Edition or to attend a free AppScan Live Demo event please visit: http
So, settle in and enjoy... .
Jennifer Moore (Rational's Go-to-market Manager for CLM) recently recorded a podcast on what to expect from Lifecycle Solutions track at Innovate 2012. This is a quick ten minute chat that goes over exactly what to expect form the Lifecycle Solutions Track at Innovate 2012; Jennifer even goes as far as calling out a few specific session numbers (pay attention!) that will provide deep value from the CLM perspectives...
Keep your competitive edge! Be more innovative, faster and better.
The combination of innovation and speed can help organizations stay competitive and decreases the opportunity for competition to announce that next great product or service ahead of you. At Innovate 2012, our Lifecycle Solution track will talk about how your organization can keep that competitive edge with IBM Rational's Collaborative Lifecycle Management (CLM) solution so that you can be more innovative, faster and better. In this track you will not only learn what is new in CLM but also how forward thinking organizations are reducing costs and optimizing productivity with better collaboration across teams and multi-platforms with effective Application Lifecycle Management capabilities built on the unifying, open, extensible Jazz platform.
In addition to IBM experts speaking at the event, you will also have many customer speakers sharing their stories as well. To know what more is in store at the Lifecycle Solution track at Innovate 2012, listen to the podcast here.
But don't stop there, check out all the awesome Innovate 2012 podcasts available via the links above!
kellypuffs 06000168YK Visits (2820)
AcdntlPoet 2700019V2G Visits (2817)
Another brief video will show you how you can use the drop downs menus in the navigation bar to create resources or access existing resources, search for resources with quick search, track resources available from the drop down menus and the mini dashboard, and use the Home menu to switch between projects within the same or different applications.
kellypuffs 06000168YK Visits (2814)
Back from a very exciting Rational Software Conference where I was run off my little tiny glass slippers... blogging, twittering, and taking photos.
It was a great time, filled with lots of information, and good people. I really do think the best part of these conferences is getting to connect with peers, clients, and business partners, and I'm pretty fond of our Open Mic program for much the same reason.
Rational's Open Mic series allows for some informal discussion and Q&A around some very interesting topics and products, and we are in the process of getting three more queued up for you!
Visit our Open Mic page on ibm.com for more information.
AcdntlPoet 2700019V2G Visits (2813)