Notes from Rational Support
@rationalwebguy would like to make sure that everyone attending the Rational Software Conference can find Rational Support in the Solution Center, so here are a couple of visual aids:
and, of course, you should look for the blimp!
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If you haven’t yet upgraded to Collaborative Lifecycle Management (CLM) 6.0 and need some guidance on where to start, you may want to check out the Upgrade insider topic in the Deployment wiki on jazz.net. It includes information about important points you should be aware of as you plan your upgrade. It also contains work items of interest and a list of additional reference pages that you will find helpful to bookmark.
You may also want to refer back to some of our previous postings on the subject:
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Here are two new (and relatively new) videos from IBM eSupport. We hope you'll find these useful, informational, and helpful as you navigate through IBM for your support needs....
This video provides an overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide.
This video demonstrates the convenience and value of electronically chatting with IBM technical support experts.
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Below is one such explanation of some of the other factors that make up the total elapsed time.
In the below snapshot, before the first request of the first page is executed it shows when the execution actually started. In this example it started at 1109 ms. This is overhead and accounts for some of the other missing time
The third and easiest time to factor is the think time per as shown below.
Also, when running a schedule of multiple users, when adding up the individual page response times, use the maximum response time, not the average when doing the calculations.
This article explains the ways you can export a process template from IBM Rational Quality Manager (RQM).
Steps to be followed:
Additional information is available in the CLM Knowledge Center.