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IBM Rational IDE customers please take note: The IBM Rational Application Developer for WebSphere Software 9.5 Beta Program is now live!
As of today, IBM has commenced an open beta program for IBM Rational Application Developer for WebSphere Software.
This program will afford you the opportunity to see how the product is implementing tool support for Java 8 and JEE7. It will also afford the opportunity to experience a new capability for optimizing test coverage and utilization. This experimental test optimization technology is made available for use not only with IBM Rational Application Developer for WebSphere Software, but also with IBM Rational Developer for System z and IBM Rational Developer for i.
By participating in the beta program you can:
To read more details, register for the beta program, and access the beta code, please visit http
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Hot off the presses is the detailed version of the IBM Software E-mail Processing System (EPS) Help:
The E-mail Processing System (EPS) is a tool to allow registered users of IBM Software products to submit and track problems with IBM Software Support engineers by using plain e-mail. EPS is one of several ways you can submit and track problems with IBM Software Support. Other ways are by telephone and web. You may submit and track a problem by telephoning a contact center in your region.
And now you can easily find help in this detailed document, or even get a compact version of this document's Help information by sending an e-mail message to sw_s
image credit: (cc) flickr user Jonathon Narvey
Greetings from IBM Rational Client Support!
We are glad to invite you to the OpenMic* session on "ClearCase 8.0.x - New features and Planning for Upgrade". Keeping in mind that version 7.1.2.x is reaching its ‘End of Support’ by April 2014, this session will help you in planning your ClearCase upgrade to latest supported version. Please join us virtually for a one hour long session on Wednesday, October 23rd 2013 at 3:00 PM IST.
*OpenMics are a series of conference calls and/or webcasts where technical experts share their knowledge and answer your questions on a specific technical topic.
Topic: ClearCase 8.0.x - New features and Planning for Upgrade
IBM Rational ClearCase 8.0.x.x being the latest version has many new features introduced. We would be presenting the new features, advantages of ClearCase 8.0.x.x and upgrade instructions.
When: 23rd October 2013 3:00pm IST (GMT+5:30)
Following are the key areas which we would cover:
Amarnath Srinivas has been a part of IBM Rational Client Support supporting WW clients on various CCM Products like ClearCase, Synergy, Change, ClearQuest. He has overall 9+ years of experience in IT industry mainly in the Configuration management and Network domain. Currently he is performing the role of Technical Support Specialist for ClearCase. He is also part of IBM lab IT infrastructure team hosting and managing ESX environment for WW Rational Client Support.
Avinash Srinivasamurthy is a Staff Software Engineer at IBM Rational Client Support. He is an Accelerated Value Leader for a major Telecom and a Banking client. He also performs the role of Technical Support specialist for ClearCase. With a Masters degree in "Software Systems", he has 7 years of experience in the IT industry mainly in the Configuration management domain. He has been actively involved in the ClearCase implementations and the Upgrade assistance program for major clients.
Please contact amar
Web Conference Details: http
Conference ID: 8710542
Meeting Place Phone Numbers:
India Domestic Toll free Dial-in Number: 1800 102 8001
Participant Code: 2523112#
Recycle, reuse, and most importantly... Share!
Following are the top ten technotes our TSEs shared with you over April to help resolve your Focal Point, Change, and Quality Manager PMRs. Are you running into any of the same issues as well? If so, check out these technotes and let us know if they helped solve your issues too!
Rational Change Top 10
Rational Focal Point Top 10
Rational Quality Manager Top 10
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Ah, Friday at last! As you've come to expect, our latest interview is below; this will have to last you for two weeks though, as we will be taking a break next week for the U.S. Thanksgiving holiday (during which your humble authors/editors will be out of the office and likely up to our ears in house projects, and stuffed to the gills with turkey, gravy, cranberry sauce, and dressing, not to mention the pies).
But what luck luck we have! Today we are honoured to feature Danny Mace, our Director of Rational Client Support Strategy and Business Programs. As a new addition to the RCS family, Danny has been busy getting up to speed with the various teams and business challenges. Of course I doubt it will take him long at all, as he isn't exactly a newcomer to IBM as you'll discover in his interview. If you find yourself in need of more interviews next week, take some time and look back on all our prior interviews this year, because as Danny notes below, the people of RCS are indeed exceptional!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
Director of Rational Client Support Strategy and Business Programs. I have a wide range of projects from WW Client Programs, AVP, Support Planning, Support Business Intelligence, and Tools.
How long have you been working for IBM and Rational?
20 years at IBM, but only 3 with Rational.
Have you had any other roles in Rational?
Yes. I joined Rational as a 2nd line development manager in the Enterprise Modernization space. After that, I worked as a Technical Assistant to Hayden Lindsey who is the VP of EM, ADC, and EA Development in Rational.
What are you currently working on?
Getting on board in RCS
Describe a normal day for you.
My normal day is a full day meetings while worried about how to answer all the email! While this can seem boring, I love interacting with teams in person and on the phone. I would be happy to ban email and Instant messaging!
Are you a gadget person? What type of gadgets do you use?
Serious gadget person. If it plugs in, I usually want one I would have to credit my iPhone as the best gadget of all time for me. I use it throughout the day and night
What is your favorite part of working for Rational Client Support?
I'm still learning the parts of RCS, but clearly the people are joy to work with and exceptionally talented!
What are you passionate about?
My passions are driving positive change in an organization, and working with my team to make them successful. I get frustrated when my time is taken up by daily operations, and I work hard to make time for setting future directions and strategies.
In your spare time, if you have any, what hobbies or activities interest you?
My 'non-work' passion is my family. We enjoy each other through active events, occasional travel, and quiet evenings at home.
Have you worked on any projects that you feel were exceptionally exciting for you?
I've always been attracted to startup projects and teams. I love helping IBM start a new business or product and especially creating a new team from scratch.
What is on your nightstand with regard to reading?
I have Scientific American, Discover, and Mac Life on my night stand. Yes, I am a technology geek
What is your favorite technology that fizzled or failed to live up to the hype?
I was sure IBM was going to conquer the personal computer world with the Power PC and a new operating system we called Workplace/OS. 10 years ago, we had the technology to run Mac, Windows, and OS/2 all on the same platform at the same time. After a series of challenges, the Power PC platform succeeded while the Workplace/OS operating system was shelved. The combined product was never release to the world.. In the end, Microsoft and Intel had their heyday
Any new technologies that you think are about to break into the big time?
Mobile computing is in its infancy, and I think it will be a serious investment for software developers including Rational in the future. I think we are going to see more than 50% of the current desktop computer market disappear in favor of a mobile computing platform (like the iPhone).
How do you grow your technical skills?
As an executive, my technical skills have drastically faded since leaving the technical ranks. I learn best in a hands on environment, but my current role doesn't allow me the time for hands on activities. As a substitute, I get my technical knowledge by talking and learning from experts during meetings and 1-1's. I just have to ask a lot of questions!