AcdntlPoet 2700019V2G Visits (3590)
As a support organization, we know how important it is to get you the right answers at the right time. Today we'd like to highlight one of our many tools in our bag of tricks to help you...
As a user of the IBM Support Assistant (ISA) V4 workbench you're already familiar with its suite of powerful problem determination tools for the desktop. The latest release, ISA V5, is now server based, so many of those tools have evolved for the cloud. In this post on IBM Electronic Support's blog, Russell Wright takes a look at the different types of problem determination tools we have for ISA V5. We highly recommend Russell's article and encourage you to try ISA V5 to see just what it can do for you. Not familiar with ISA? Here's a quick explanation and link that should help clarify and lead you on the way to more effective and efficient problem solving! What is IBM Support Assistant? IBM Support Assistant (ISA) provides several, free software offerings that help you with a variety of problem determination needs. With focus on quickly finding key information, automating repetitive steps and arming you with a diverse collection of serviceability tools, you will be prepared for self-analysis and diagnosis of problems to resolve problems in less time.
Not familiar with ISA? Here's a quick explanation and link that should help clarify and lead you on the way to more effective and efficient problem solving!
What is IBM Support Assistant?
IBM Support Assistant (ISA) provides several, free software offerings that help you with a variety of problem determination needs. With focus on quickly finding key information, automating repetitive steps and arming you with a diverse collection of serviceability tools, you will be prepared for self-analysis and diagnosis of problems to resolve problems in less time.
Not for the first time, I find myself wishing I worked in the Amsterdam offices of Rational Client Support.
They have a neat Customer Service Week tradition for the past couple of years. As they are a multi-national, multi-cultural team, each day this week, they pick 5-6 countries, and the support engineers from those countries supply a potluck lunch, bringing specialties from their home country for the floor.
This year, the lone American on the floor made American pancakes on site ... complete with maple syrup. Reports are that they were "fantastic!".
I wonder if I could still make tomorrow's lunch?
kellypuffs 06000168YK Visits (3560)
Lots of fun last night at the Watson Viewing Party in the IBM MassLab in Littleton, Massachusetts. The cafeteria (and the overflow All-Hands Room) were standing-room-only, filled with IBMers - past and present - and their families.
All I can say is ... "wow!"
And maybe: "What is up with Watson's betting strategy?"
I've posted a couple of pictures here, and more on the IBM Rational Support Facebook page.
If you missed all the fun, visit http
And here's a fun fact I learned about Watson last night.... In its early days, Watson once speculated that the diet of butterflies was "kosher".
AcdntlPoet 2700019V2G Visits (3555)
Watch Steve Speicher describe the planning and tasks involved in integrating software with Open Services for Lifecycle Collaboration (OSLC) spec Learn more at
Learn more at
Saurabh.Tyagi 270005CY2K Visits (3553)
License Key Center and its Features:
Accessing the IBM Rational License Key Center:
So the IBM Rational License Key Center is the online licensing tool that you use to get or return your Rational software license keys and much more.
To access the License Key Center:
FYI : The website is designed for ease of access of clients located in different geographies, hence you will have an option "Translate my page" (on the right side of the page) to translate the page to language which best suites you.
NOTE: You may access the links given at the end of this doc in order to login to LKC and perform different activities on the web which will be discussed in this document.
Let's assume you have provided the username and password and selected the account ID (for the account you want to login. If you are a member of multiple License Key Center accounts, please select the account you wish to use for the current session. You can switch accounts after signing in by using the "Switch Account" link on the left hand navigation bar.) This is how it looks:
So, welcome to the license key center! Let's get started understanding different tabs as shown on the left. The first tab will be My license keys ! Great, that's why we are here! It will help you generate license keys...
My License Keys:
View and return keys:
View keys by host:
Listed below are all the licenses generated by the User you selected, ordered by Product Line, and the Date the License was Generated in reversed order. To see the details from one or more Licenses, select the check boxes and click "View Details".
Moving on to the second section on the license key center page we have ORDERS:
View order history:
Search Line Items:
Third section will be ACCOUNT and MEMBERS:
Accounts and members:
Join new account:
Enter the information under this section and IBM will add you to the account and issue new users a password for signing in. Upon submitting this form, you will be added to the account and emailed a password you will need to complete the login process.
Next section is PREFERENCES:
Email: Do you want to receive Update Notifications for this Product?
View: Do you want to view this Product as you navigate through your Rational License Key Center site or Search for Products?
NOTE : View is automatically selected if you choose to receive Email for this Product.
Under HELP section you will be able to find support
FAQ & Video tutorials: