Notes from Rational Support
Meet the Peeps is back and better than ever after a nice respite! This week, we we have the pleasure of speaking with Kim Ruggari. Kim is another one of RCS' many passion driven people, intent on improving every aspect of the business as she can manage. As the Asia Pacific GEO Executive for RCS, she gets to do just that! Read on to see just how diverse her background is as well as her passions and interest outside of work. Plus, if this is your first time reading this blog, be sure to check out our past interviews here.
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My current role is Asia Pacific GEO Exec. for Rational Client Support, reporting to Wendy Toh. I've had this role since January 2007. I am based in Sydney, Australia, and locally report into the Australia Development Labs ("ADL"). Asia Pacific covers many languages, cultures and countries - which makes life very interesting and challenging. For those that would like a Geography lesson, AP GEO includes:
Australia and New Zealand (ANZ), China, Hong Kong, and Taiwan (GCG), Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam (ASEAN), as well as India, Korea and Japan.
How long have you been working for IBM and Rational?
I've been with Rational since November 1998. I was the 7th person employed by RCS in Asia Pacific (#1, and #6 are also still in RCS by the way)
Have you had any other roles in Rational?
Most people don't realise that that I started with RCS as a bit of an all-rounder (I guess today you would call it "Operations"). Not long after I joined RCS, Rational moved its licensing to FlexLM, and thus began a slew of licensing PMRs a week: Yes! I also inherited the role of sole Licensing support engineer - those were the days - phew, busy!!. In addition to the Operations function, I organically became the Licensing team manager. Around 2003, I was asked to manage the DevTools team, then in 2005 the RPM, CC and CQ teams. I finally moved to the AP lead role January 2007.
Describe a normal day for you.
I don't really have "normal" days - every work day is different. They range from 7 hours to 18 hours of never-ending fun, frustration, challenge and excitement. My days are NEVER boring, although some days I pray for a little boredom. It depends on how many Critical Situations we have open, what meetings are happening and how many are scheduled outside of my local business hours (I particularly love the 5am MORs during Winter )
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
Glenn Wightwick, Distinguished Engineer and Director of the ADL.
Are you a gadget person? What type of gadgets do you use?
I've long argued with my friends that I am NOT a "geek", on the basis that I am not a technical person. I'm now realising that my friends win this argument. I have just about every household gadget you can name. Someone, please save me from the Home Shopping Network!
What gadget, which you currently own, can you not live without?
I'm currently going through a "smoothie" stage, so I'll say my Stick Blender.
What is your favorite part of working for Rational Client Support?
Ask me on a good day, and I'll tell you my team are the BEST! I love being around so many people who are so diverse, and ensure that each day is different.
What are you passionate about?
Of course my friends and family - but I have to be honest here and say really good food! Sydney's has AMAZING restaurants, with Chefs who have almost reached rock-star status. I am working my way through the Top 50 with one of my closest friends who shares my passion.
What is on your nightstand with regard to reading?
The Girl with the Dragon Tattoo, but I'm having trouble getting started with it.
How do you prefer to find answers to your questions?
I am a Google junkie, my home laptop is always running, and I'm forever googling questions that pop into my head.
How are you using social networking today?
You can usually find me logged into Facebook. Its such a great way to keep in touch with my friends all around the World. I haven't caught the Twitter wave. I had a Blog for a while, but found I could not prioritise time for it (I am a frustrated writer).
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
"Gung-Ho" and "Who Moved My Cheese" are 2 books that will ALWAYS be on my professional book-shelf.
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Let's understand the concept of Telelogic based products licensing concepts.
Focal Point - System for management of product and project portfolios.
License types supported by Telelogic products:
Understanding of "TELELOGIC_ LICENSE_FILE variable":
On Synergy, the location of the file is also stored in license_data.txt file on the same router machine.
The value of TELELOGIC_LICENSE_FILE depends on whether your computer is using either floating licenses, or node-locked licenses. If your computer is using several node-locked and/or floating licenses, the values in TELELOGIC_LICENSE_FILE are separated by semicolons ( on Windows and colons ( on UNIX. The list can consist of the following components:
Telelogic applications that use FLEXnet rely on the environment settings that FLEXnet uses to find licenses. The applications search for license servers and license files in the following order:
License Value Description:
Node-locked license-file-name The full path to the license file on your computer.
User based feature:
A user-based license is tied to one specific user. This is compared to a floating license which anyone can use. A license Feature for a user-based license is recognized by the attribute USER_BASED on the FEATURE/INCREMENT line. The user who can obtain a user-based license are specified in the FLEXnet options file for the license server.
FEATURE RPE_PUBLISH telelogic 2009.1230 30-oct-2009 4 \
VENDOR_STRING=T10-386113 USER_BASED ISSUED=13-Jan-2009 \
SIGN2="1EAF 827F -"
The users must be defined in a separate configuration file. The configuration file must be explicitly set in the license file
DAEMON telelogic "C:\Program Files\Telelogic\Tools\Licensing_11\Server\telelogic.exe" "c:\telelogic\license\telelogic_user_based.opt"
The configuration file must list the users for the user based feature
INCLUDE RPE_PUBLISH:VERSION=2009.1230 USER spurlos
INCLUDE RPE_PUBLISH:VERSION=2009.1230 USER gauss
The version number from the configuration file must match the version number from the license file (see in bold)
For the same feature both user based and floating features can be present. The user based should be listed first in the license file.
Please see the top 10 Frequently Asked Questions on the Telelogic licensing concepts:
We all know (I do) how frustrating it can be to encounter an error message and not know what to do to fix it. Now, you can find troubleshooting information and collaborate with others to improve error messages in the Information Center at: http://publib.boulder.ibm.com/infocenter/rsdp/v1r0m0/index.jsp
Understanding the Date Based Licensing Concept of Telelogic Products:
How to configure Rational Telelogic based license keys in Rational License Server 8.1.x on Microsoft Windows:
Configuring Telelogic License Server and Rational License Server on the same system:
Steps for installing IBM Rational License Server Telelogic V2.0.0:
How to update Telelogic license file:
Mixing licence keys for Rational (formerly) Telelogic products and other Rational software:
How to assign a specific port to the Telelogic DAEMON:
Adding Telelogic License Server to Rational License Server:
Procedure needs to be followed to set-up the Telelogic license server on Microsoft Windows:
How to fetch information on USER based licenses for Telelogic Products:
IBM Telelogic legacy product downloads:
Installation and configuration of Telelogic license server with a floating license file:
How to set up the Rational License Server TL 2.0 on Windows:
Telelogic License Manager service crashes after server reboot:
How to use the Telelogic borrow tool to borrow licenses for products that support license borrowing:
Rational License server versions and the corresponding FLEXnet versions:
Article Author: Saurabh Tyagi
Over on the Jazz.net library, I recently found this great tutorial walking you through how to integrate a Microsoft Excel spreadsheet as a live data source into your IBM Rational Insight installation.
Read on for an extensive 'how to' using scenario examples and detailed step-by-step instructions. In the example provided, we use Excel 2007 and Windows 2003 Server. Also note: There is no official Microsoft Excel ODBC driver for Linux platforms.
For even more great content from the Jazz crew, hop on over to https://jazz.net/library/ You can even set up RSS feeds for all content or based on specific search results, so you always get only the content you want!
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Introduction to Rational Team Concert v4.x Source Control Management- Murad Korejo covers such basics as Rational Team Concert projects, streams, components, workspaces, snapshots, version control, source control, and how they all fit into the paradigm of Application Lifecycle Management.