AcdntlPoet 2700019V2G Visits (1919)
The new IBM Support Portal design has deployed!
The IBM Support Portal has a new look. You have suggested improvements for the IBM Support Portal. We've listened, and our new, simplified website is now available. The simplified design presents the most important content for your product to help you find the information you need, when you need it. After selecting a product from the top of the page, you'll find links to fixes, updates, best practices, product documentation, troubleshooting technical notes, social media channels, tools and resources, and so much more. Please visit the new site today at support.ibm.com!
We produced a short video introducing the new functionality that is now live
IBM Support Portal overview- video about the new design
At the IBM Electronic Support blog you will find an overview of the main pages of the new IBM Support Portal and a description of how to navigate within this new design. Note: Clicking on the images in this linked article will open full-size images in a new browser tab for greater visibility to the discrete features.
AcdntlPoet 2700019V2G Visits (1917)
Big changes are on the way, all based on your feedback...
Here's what's coming in IBM Support Portal:
For a more in depth look into our new, simplified website design check out the eSupport community's blog post which includes over 20 screen shots of the new design based on input from clients just like you!
irenebond 270000P84P Visits (1916)
In the current economy resource contention is fierce and CXOs press for more relevant ROI when making spending decisions. Sometimes meaningful, quantitative ROI can be difficult to determine and other times it’s pretty straight forward.
Data analysis shows that IBM customers with at least a 50% full time equivalent Accelerated Value Program Leader working as a trusted advisor to their development teams enjoy greater adoption and more robust usage of their Rational software. Customers who invest in professional services to assess their needs and then roll out and deploy their software at scale reap similar rewards. So what’s the perfect blend of services? For large, complex deployments leveraging professional services in waves with sustained advice and support from AVP provides expedited ROI.
Accelerating time to value is meaningful ROI.
Author: Irene Bond
AcdntlPoet 2700019V2G Visits (1914)
Following are the latest in downloads released by Rational last week between January 5th and today (and check out the 'tags' above to find other downloads you may have missed):
kellypuffs 06000168YK Visits (1913)
Forwarding this note from the Global Rational User Group community. Have you joined?
The GRUG Community is pleased to bring you several new events coming up in the next few weeks. Mark your calendars and register today.
8/31 - ALM a Modern Day Imperative - A Panel Discussion with Grady Booch, Carolyn Pampino and Ken Creager
9/13 - Webcast: What is OSLC and why should you care about it?
9/20 - Webcast: Fostering innovation and efficiency through collaborative change management
10/6 - Webcast: Collaborative Development for Business and Academics
Click here to sign up and for more information.
ALM a Modern Day Imperative - A Panel Discussion
Webcast date & time: Wednesday, Aug 31, 2011, 3:00 PM ET USA
The tooling for Application Lifecycle Management (ALM) has evolved over the years, today it is essential for organizations to competitively build systems and adapt to meet the changes in business demand. The integrated development environment (IDE) has become the collaborative development environment (CDE) and continues to become more powerful each year. These actionable platforms for managing and conducting development are providing real-time intelligence for improved organizational agility
Come hear from our panel, Grady Booch, Carolyn Pampino, and Ken Creager, as they discuss how ALM is evolving and why it is becoming an imperative in today's modern world.
Grady Booch is recognized internationally for his innovative work in software architecture, software engineering, and collaborative development environments.
Carolyn Pampino is the Program Director for Strategic Offerings focused on IT Software. Ken Creager is a software professional with more than 25 years of experience.
What is OSLC and why should you care about it?
Webcast date & time: Tuesday, Sep 13, 2011 11:00 AM, ET USA
You or your organization probably uses multiple tools throughout the software and/or systems engineering lifecycle. You are probably also trying to improve collaboration across roles and teams in that lifecycle. But you're challenged because the tools don't interoperate in a way that makes collaboration smooth and efficient. And when you upgrade a tool, integrations often break. This webcast will discuss these challenges and how Open Services for Lifecycle Collaboration (OSLC) is a better way to address them. We'll look at what makes OSLC different from previous industry attempts at interoperability, how OSLC works, who's involved in the OSLC community, and most importantly, how OSLC benefits you as a user, administrator or recommender of tools.
Andy Gurd is a Go to Market Manager in the worldwide IBM Rational marketing team
Fostering innovation and efficiency through collaborative change management
Webcast date & time: Tuesday, Sep 20, 2011, 11:00 AM ET USA
Are you aware of a new approach to systems and software development that transforms the way organizations manage change across the life cycle to make it more transparent, flexible and efficient? Please join us for this webcast as we explore how the adoption of an open, uniform approach to commercial systems and software development, as well as the dynamic integration of project management capabilities with change management, can dramatically raise the bar on collaboration and productivity.
Steve K Speicher, IBM Rational Senior Technical Staff Member
Collaborative Development for Business and Academics
Webcast date & time: Thursday, Oct 6, 2011, 11:00 AM ET USA
The IBM solution for Collaborative Lifecycle Management (CLM) can help you organize, integrate, collaborate, and innovate to consistently deliver high quality applications on time. Its foundation is the IBM Jazz platform, an open, standards-based platform that helps development teams working in different countries and organizations, using different systems and following different disciplines, to collaborate more efficiently. Come learn more about what Jazz has to offer during this informative webinar.
Speaker: Matt Holitza, Solutions Marketing Manager IBM Rational
Don't miss out. Register today!
The Global Rational User Group Community