Scheduled Jenkin Build Should run only if there are "changes accepted " The Rational Team Concert (RTC) / Jenkins setup  for continuous integration. On the "Jazz Source Control" tab the check boxes labeled "Accept latest changes before loading" and "Build  only if there are changes accepted" are selected. The expected behavior for this config is: The build will run whenever new change sets show up in the stream selected as flow target for the build repository workspace. In reality the build... [More]

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Please join our Bangalore support team on Tuesday, May 25th, 3-4pm IST, for an informative open mic on Managing Rational Performance Tester and Rational Functional Tester test assets in Rational Quality Manager. Briefing for the Topic We will start the session with a brief discussion on RFT, RPT and RQM tools and the main course covering the integrations of RFT; RPT with RQM and then list out the benefits, value addition this integration provides to customers.  We will also have a demo towards the end of the discussion and a summary on the... [More]

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In lieu of a "Meet the Peeps" post this week (due to vacations, holidays, etcetera) I thought I may wax philosophic for a moment about "community"and building connections. Within Rational Client Support, we have been driving various efforts to help build our network of communities both internally and externally facing. Some of these initiatives have been more successful than others, but in every instance I have found some level of personal and professional growth because of the people I have connected with as a result of my... [More]

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   Quick! Click here:   http://www.surveymonkey.com/s/G8SFMY6   You, yes YOU can help! By taking our quick 6 question survey , you can provide us the valuable feedback needed to improve our channels and improve the value you see by following us!  As you may recall from earlier this year, these surveys are specific to the work Rational Support has been doing within the social business spaces. Specifically this means here on our blog, through our Twitter feed, and of course on our Facebook page. By providing your brief feedback surrounding these... [More]

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On behalf of Rational Support I would like to offer a big "thanks" to those of you who have provided constructive comments on our Web content. I have been working directly with Rational content for about 5 years now and in that time I've received a lot of feedback much of which I found to be highly valuable towards improving our content. Feedback, such as: "This issue had been troubling my team for a couple of days. Thankfully this fixed the problem" "This Technote would be helpful if it described, in couple of more... [More]

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All about Rational Developer Licensing   Rational Developer is a batch offering from IBM which has unique functionalities than a normal IDE available. Let’s get introduced to the Rational Developer versions available for usage.   Rational Developer for AIX and Linux C/C++ Edition : supports development of C and C++ applications that run partly or fully on IBM AIX or Linux on IBM Power Systems hardware, as well as support for the x86 Linux infrastructure for subsequent porting to Power systems. (Formerly called as Rational... [More]

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  In this six part demo series on developerWorks, we show you the ins and outs of IBM Rational Solution for Systems and Software Engineering. All six of the articles below will take you to pages on developerWorks from which you can either click to view the demo, or download the video and transcripts for review later or in secure environments.   IBM Rational Solution for Systems and Software Engineering Demo Part 1: Collaboration, Planning and Change Management - In this first demonstration in the lifecycle walkthrough we will show you... [More]

Tags:  rational-solution-for-sys... rational dw videos demos developerworks rational-client-support

  Last week Lifehacker shared out this blog post by Jesse Stormier : " Put Your Inbox in the Upstairs Bathroom ". And it immediately clicked for me: living inside the inbox is just too easy . This, of course, makes the shift to living outside the inbox even more difficult, as people don't change until the pain of staying the same outweighs the pain of change. This really can come down to a chicken or egg issue: is our addiction to email fueled by the ease of use, or is the ease of use driven by our addiction? In either case the... [More]

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Now available in the open beta for ClearQuest 8.0.1 is the improved ability to update multiple records in the ClearQuest Web client. ClearQuest development has recorded a demonstration of the changes and would like your feedback! In ClearQuest Web 7.1 and 8.0, it was only possible to perform simple modifications to multiple records. The feature now has several improvements, including the ability to perform state transitions on multiple records. You can find the demonstration of these changes in the download list for the ClearQuest Open Beta .... [More]

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   For some reason I am not as yet able to identify, there has been a great amount of increased chatter across the internet surrounding Google's 20% time concept . Perhaps it is the ever growing need for us to filter through all the information flooding us every day and take time to focus on the things that make us happiest. While Google has formalized the idea into more structured policy, here in IBM Rational we've been doing the same kind of thing for quite a while now, albeit in a more unstructured way; a bit looser to help the creativity... [More]

Tags:  thought-leadership rational innovation rational-client-support op-ed think-friday hackday creativity

The On-Demand Demo Guy has been busy!     This demonstration provides an overview of Rational Rhapsody Design Manager's capabilities to help teams collaborate, share, review and manage their Rational Rhapsody system engineering or embedded software design information within the overall product lifecycle. It shows how design information can be centrally located and accessed using a web client by the extended team or by a Rational Rhapsody client for system engineers and developers using Rational Rhapsody. A central location... [More]

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Drum roll, please.... The Top Ten Most Viewed ClearCase Technotes: Available iFixes and Fix Packs for ClearCase Family 7.x System Requirements for ClearCase 7.0.x.x Rational ClearCase SCM Adapter (For Eclipse), Version 7.0.0.2 System Requirements for the ClearCase Remote Client Rational ClearCase SCM Adapter (For Eclipse), Version 7.5.0.0 Integrate ClearCase, CCRC and ClearQuest 7.0.1 with Visual Studio 2008 Rational ClearCase Remote Client Command Line Interface (CCRC CLI) Additional examples of the cleartool find command TOC:... [More]

Tags:  technotes ccrc portal clearcase

     Let's understand the concept of Telelogic based products licensing concepts.    Telelogic Products: Focal Point - System for management of product and project portfolios. DOORS - Requirements tracking tool. System Architect - Enterprise Architecture and Business Architecture modeling tool. Tau - SDL and UML modeling tool. Synergy - Task-based version control and configuration management system. Rhapsody - Systems engineering and executable UML modeling tool. Doc Express - Technical documentation tool,... [More]

Tags:  architect tool uml licensing point tau synergy sdl system doors modeling focal telelogic rational-client-support rational rhapsody

The OnDemandDemoGuy has a new YouTube video. Enjoy! Caffeine alone won't get your Android applications to market faster. You need to arm your developers with the right tools. See how IBM Rational can automate collaboration, team coordination,change management and status visibility with IBM Rational Team Concert while you visually design, develop, and debug an Android applications with IBM Rational Rhapsody.  

Tags:  rhapsody rational android rtc

This video demonstrates the usage of the installutil commands "unlockschemarepo" and "unlockuserdb" in IBM Rational ClearQuest. The commands unlock your databases in the event that a logical database lock exists. Referenced technote: http://www.ibm.com/support/docview.wss?uid=swg21133810

Tags:  unlocking youtube installutil clearquest

Blue Diamond Enhanced Secure Support - This video announces IBM Blue Diamond Enhanced Secure Support, a no-cost enhancement to standard remote software and hardware support for our U.S. healthcare clients. If you are a U.S. healthcare client, t ake advantage today by registering at: http://www.ibm.com/software/support/BlueDiamondRegistration.html

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IBM Education Assistant is a series of educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs. New IEA modules published in April:  Rational ClearCase   Global Monitor Installation  (published 4/30/2010) How to install and configure ClearCase Multisite Global Monitor Installation and configuration of Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Server, and Tivoli Enterprise Portal desktop  Installation and configuration of remote... [More]

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This video shows how LAN ClearCase clients using the Rational ClearCase UCM / ClearQuest integration can utilize the Rational ClearQuest OSLC REST interface. ClearCase LAN clients (also called ClearCase thick clients) include cleartool, Project Explorer, ClearCase Explorer and so on. This does not include the ClearCase Remote Client (CCRC) or ClearQuest Web.

Tags:  youtube clearquest clearcase oslc rest ucm

    i nfluence:   (ˈɪnflʊəns) — n. An effect of one person or thing on another resulting from ability, wealth, position, etc.  　                  Here in Rational Support, we understand the deep value of influence and thought leadership. We work hard to make sure our experiences across the organization are captured and shared out to help all of our clients and other IBMers alike reuse and benefit from our collective knowledge. One of these ways is through our periodic " Top Content " posts which highlight the most reused support... [More]

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     Recycle, reuse, and most importantly... Share!  Following are the top ten technotes our TSEs shared with you over April to help resolve your Focal Point, Change, and Quality Manager PMRs. Are you running into any of the same issues as well? If so, check out these technotes and let us know if they helped solve your issues too!        Rational Change Top 10 4031500 Rational Change Fix Pack 6 (5.2.0.6) for 5.2  1324472 Configuring Change to use the hostname instead of the IP address  1325152 Diagnosing IBM Rational Change Errors  7021552 Fix... [More]

Tags:  rational rational-client-support top-content rational-focalpoint rational-quality-manager top-support-content rational-change

Starting Sept 1, 2009, the preferred method for IBM Rational Software clients interested in entering new Requests for Enhancements (RFEs) for a majority of Rational Software products will be through the Rational® Software RFE Community. What is the Rational RFE Community? The Rational® RFE Community is a place where you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs). The community acts as a... [More]

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Today we spotlight Laurel Dickson-Bull. As a certified Project Management Professional, Laurel has her hands in a number of different programs at the leadership level, as you'll find below. But don't be fooled, she also has her hands in numerous hobbies and projects outside of work as well! Read on to learn more about Laurel's work and interests, and maybe you'll have something to chat about when you run into her during her numerous VoiCE events or other program collaborations! Tell us a little about yourself: who are you, what is your role in... [More]

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We work with the coolest people. You have no idea.   This week at lunch, thanks to the good offices of the IBM Green Team, we got a chance to check out the handiwork of one of our colleagues, who has converted his car to run on vegetable oil.   Just because he could. SO cool. Here is Byron Garcia's story, in his own words:   "Back in 2002, I was looking for a vehicle with superb gas mileage and I found the Golf TDI. I read all about it, researched mileage, and was mightily impressed with the mileage these little cars could achieve... [More]

Tags:  cool-peeps smart ibmers-rock greasecar green geek

  Watch Steve Speicher describe the planning and tasks involved in integrating software with Open Services for Lifecycle Collaboration (OSLC) specifications.  Getting started with OSLC  is an enhanced version of a video we previously posted (here: https://www.youtube.com/watch?v=S4sNvW5ozcE ). Learn more at  http://open-services.net References: 1:02  OSLC Change Management 2.0 specification:  http://open-services.net/bin/view/Main/CmHome?sortcol=table;up=#2_0_Finalized Bugzilla:  http://www.bugzilla.org/ Rational Team Concert: ... [More]

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Rational takes client input seriously. We stage events throughout the year to hear from you our clients, elicit feedback, and influence product direction! What does VoiCE stand for? It's shorthand for VoiCE of the Client Events. What is it? VoiCE is a series of 1-day or 2-day confidential conferences held in conjunction with Rational software conferences (Innovate) world-wide. VoiCE is also held at six-month intervals before/after Innovate in some geographies. Organized around product or solution-related tracks, VoiCE is attended by... [More]

Tags:  voice event client

  IBM Rational IDE customers please take note: The IBM Rational Application Developer for WebSphere Software 9.5 Beta Program is now live ! As of today, IBM has commenced an open beta program for IBM Rational Application Developer for WebSphere Software. This program will afford you the opportunity to see how the product is implementing tool support for Java 8 and JEE7. It will also afford the opportunity to experience a new capability for optimizing test coverage and utilization. This experimental test optimization technology is made... [More]

Tags:  beta rational-client-support rational rational-application-deve...

   Homo Sapiens are not the only intelligent ones.. IBM Rational Rhapsody seems to be enhancing its ‘thinking’ capabilities with the introduction of version 8.0.5. Let us consider you are connecting two ‘actions’ in an Activity diagram with an ObjectFlow. Until the release of 8.0.5, performing the same erroneous step would result in the following error message:     Now in IBM Rational Rhapsody 8.0.5, it automatically understands the error and intention and corrects it by converting the link to a... [More]

Tags:  rational controlflow rational-rhapsody rational-client-support

  Building jQuery Mobile Web Applications in Rational Application Developer - This video shows step by step how to build a complete jQuery mobile application using the Rich Page Editor. You will see examples of how to graphically build, navigate through and link multiple application screens. The video includes JavaScript source editing samples that show how information can be exchanged between the mobile application and a back-end service. You will also learn about a feature called "Smart Highlight" which graphically displays jQuery... [More]

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Winning is Easy! Here's how to play.... 1. Visit the IBM Support Portal - http://ibm.com/support - Use your smart phone, tablet or computer. 2. Sign in using your IBM ID - Don’t have an IBM ID? Visit My IBM registration to make one - its easy and free! 3. Take a screen capture of the "Support home" page. - Make sure we can see your name. - See below for hints on capturing your screen. 4. Email that image to " socrcs@us.ibm.com " with "IBM Support Portal Game" as the subject. 5.You’re almost done! Now visit the... [More]

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Hot off the presses, a new whitepaper for Rational System Architect:                                   Title:    How to implement access restrictions to your EA Artifacts using Rational System Architect Catalog Manager Abstract:   This white paper provides you with information on how to implement access restrictions to your Enterprise Architecture (EA) Artifacts using IBM Rational System Architect Catalog Manager. Released: August 1, 2011 Author: Mirtunjay Sharma         

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Deliver better software with a comprehensive lifecycle management solution: IBM Rational ClearQuest is application lifecycle management (ALM) software that provides flexible change and defect tracking, customizable processes, real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle. This solution provides scalable, multiplatform support to any size organization, so you can continue to use your customized processes as your organization’s needs evolve. Rational ClearQuest... [More]

Tags:  rational client manager rational-clearquest ports rational-client-support clearquest request licensing

   License Usage Order IBM Rational products requests licenses in a specific order. In an organization we may have combination of authorized user, floating, suite, point-product licenses in the environment, it is essential that we understand the license usage order.       Now let’s try to understand the license usage order. An IBM Rational product that users IBM Rational Common Licensing will request the license in the following order. Authorized user license before floating license.  An IBM... [More]

Tags:  rational-common-licensing mapper lum settings rational usage administrator lkad license how-to rational-client-support key order licensing

This YouTube video explains why the permissions on a IBM Rational ClearCase VOB may be broken following a move of the VOB storage directory. It will step you through examples of running the fix_prot command to fix the permissions on the VOB storage directory. Many thanks to Leigh Haith! For more info: About fix_prot (InfoCenter) About fix_prot (technote) About ClearCase permissions on Windows Starting and stopping ClearCase

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Social CRM is becoming a bigger deal as businesses grow in the social spaces. Where we once referred to this all as "social media" or "new media", we've begun to shift the jargon in how we talk about the spaces. Moving from words indicating "what", we are now using words to indicate "how" we work in the spaces. You've likely seen me use the phrase "Social Business" in the past few months. I made this shift in verbiage based on the fact that "Social Media" really just described the... [More]

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    I have been asked by a couple of customers using IBM Rational Team Concert (RTC) to see if there is a way to make 'Links' as a required attribute with regards to RTC Work Items. A sample scenario they've noted, where having 'Links' as required attribute being useful, is something like this: A user creates a Work Item, say a defect, in RTC and the work flow demands that any newly created defect be linked to a requirement artifact.  In such case, having 'Links' as required attribute will... [More]

Tags:  field; ibm required rtc; enhancement jazz.net rational-client-support rational-team-concert rational links;

Over on the Jazz.net library, I recently found this great tutorial walking you through how to integrate a Microsoft Excel spreadsheet as a live data source into your IBM Rational Insight installation. Read on for an extensive 'how to' using scenario examples and detailed step-by-step instructions . In the example provided, we use Excel 2007 and Windows 2003 Server. Also note: There is no official Microsoft Excel ODBC driver for Linux platforms. For even more great content from the Jazz crew, hop on over to https://jazz.net/library/ You can even... [More]

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Several years ago, I created a presentation that I posted on slideshare discussing the general philosophy behind Knowledge-centered Support. Knowledge-Centered Support So I was very thrilled to find a new IBM and KCS YouTube video that I just have to share with you.This new video from our friends at IBMElectronicSupport also explains the process that goes into mining data to create technical content for IBM clients. All NFRS blog posts tagged with "kcs". KCS rocks!

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    YOU ARE INVITED to the Super Women's Group Networking Reception at Innovate 2012!          Please join executive hosts Wendy Toh, Dibbe Edwards, and Beth Friday for a networking reception at Innovate on Tuesday evening June 5th, at 7pm. Enjoy appetizers, cocktails and lively conversations with your peers.          Feel free to invite other Innovate women attendees to join us!                  Don't miss out on this great opportunity to network and build connections.  We hope to see you there!                When/where? Tuesday June 5th,... [More]

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   Over on my personal blog, I posted last week about Building a better business: Hiring ducks and eagles for the right jobs. In that post, I explored the personal experience and positive results of team hiring practices that focused on finding the right person for the right job. The net conclusion of that post being: "Hire to your needs, but also to the candidate’s strengths and abilities. It isn’t easy, but the rewards and your future success depend upon it." But, I'd like to take that conclusion a step further now, since... [More]

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Wordle is a nifty visualization tool created by someone in IBM research, and publicly available. Geeks rule! Rational Software Conference 2009

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   This is a re-print from the original post by Jason O'Donnell on www.waywardcelt.com which ran on August 20th:   The number one barrier that prevents people from engaging in social business is their fear of saying the wrong thing. Addressing that issue has proven difficult as it involves so many variables and is deeply rooted in the individual’s own psychology. It is a myriad of obstacles that get in the way of engagement here, any one of which can be the one issue that prevents someone from playing in social... [More]

Tags:  op-ed rational-client-support thought-leadership rational community-management social-business social-support social-computing-guidelin...

Well, it's Week 2 of the grand WOTI experiment, and things are moving along swimmingly. We've got a nice little race shaping up in the Sent email department. Jason put us all to shame Week 1, by sending a grand total of three, count 'em, THREE (3) emails, easily winning the WOTI Overachiever of the Week Award. Week 2, we're all settled in for the long haul, and so i thought it would be a good time to discuss Step 2: Group Conversations and Identify Use Cases.   Luis Suarez tells us that it's easiest to first break up the mail in your inbox into... [More]

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Various discussions with customers and questions in the forums indicate that new Projects starting to use Rational Team Concert often struggle to understand how Work Items, Planning, Build and SCM integrate. However, these fundamentals of RTC are needed to bootstrap and customize a project. This article on Jazz.net provides a basic introduction of the underlying fundamental concepts of Rational Team Concert: An Overview of Project Fundamentals in Rational Team Concert 3.0 (photo credit: (cc) flickr user ogimogi )

Tags:  jazz rational-team-concert rtc

A new white paper is available that covers security testing for your Rational Application Developer applications!       Check it out: Integrate Rational Application Developer and Security AppScan Source   Abstract: This white paper focuses on the integration of IBM Rational Application Developer (RAD) and IBM Security AppScan Source Edition with Developer plug-in. The article provides insight on Rational Application Developer, Security AppScan Source, and the integration. The article covers how install the Security AppScan Source Developer... [More]

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If you encounter the NT LAN Manager version 2 (NTLM v2) "Authentication failed" error in IBM Rational Performance Tester, you can follow the steps in the below technote to set up NTLM v2 in RPT: http://www.ibm.com/support/docview.wss?uid=swg27036836 Along with the steps in the technote above, also make sure that the 'Host' field contains the System name and the 'Doman' field contains the domain name, as seen in the attached screen-shot -

Tags:  how-to rational-client-support technotes rational-performance-test... rational

   License Borrow: Borrow If you need one, and return back at your convenience. What do we understand when we talk about borrowing a license? Lets talk about borrowing. In arithmetic, when a digit become smaller than limit and the deficiency is taken from the next digit to the left in order to serve the need. So the word Borrow or borrowing can mean: to receive (something) from somebody temporarily, expecting to return it. Lets see the similarity between the above mentioned definition in terms of licenses: License Borrowing feature allows... [More]

Tags:  early-return rational-client-support utility rational-license-key-serv... borrow license rational

               There have been a few queries asking why organizations should use at least one Team Area   with all same members as in a Project, using IBM Rational Team Concert (RTC). The requirement for end users maybe something similar: We have small projects only about 20 members per each and we don't need separate project members into teams. Is there any reason why we should use at least one team with all same members as is in project? Or can we just use... [More]

Tags:  project rtc; rational-team-concert rational-client-support technicalsupport team-area team rational

Rational Team Concert 3.0: In addition to the web and Eclipse clients, we now offer an ISPF client for those users familiar with TSO/ISPF green screen interfaces. This client has a subset of the Eclipse client function (just as the web client does) tailored to SCM interaction. This video tells you more...

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Rational Common licensing (RCL) v 8.1.3 has been released on July the 2nd 2012 The highlights of this release are Enhanced serviceability,  Support for early return of borrowed licenses and  IM based Rational License Key Server (RLKS) installation on UNIX platforms. It is compatible with earlier versions of the client products that use RCL from earlier releases. The daemon versions for this release are: lmgrd 11.10 ibmratl 11.10 The advantages of moving to Rational License Key Server (RLKS 8.1.3) (11.10) server is Security and Performance;... [More]

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