This video demonstrates how to configure Jazz Team Server (JTS) with the applications Requirements Management (RM), Change and Configuration Management (CCM), and Quality Management (QM) using the 3.0 Beta 2 version of the code. Notable in this demo is the updated JTS Setup Wizard, which now unifies setup across the JTS and the three applications.

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Meet the Peeps is back and better than ever after a nice respite! This week, we we have the pleasure of speaking with Kim Ruggari. Kim is another one of RCS' many passion driven people, intent on improving every aspect of the business as she can manage. As the Asia Pacific GEO Executive for RCS, she gets to do just that! Read on to see just how diverse her background is as well as her passions and interest outside of work. Plus, if this is your first time reading this blog, be sure to check out our past interviews here . Tell us a little about... [More]

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   One of the major initiatives many customers are pursuing is the widespread implementation of virtualization. Whether they are using virtualization purely to cut costs or whether it is part of their “green” agenda, this initiative will drive an increase in the average utilization of their servers. As part of the evolution of virtualization technologies, workloads are able to be moved dynamically between physical servers in order to balance workloads and to address backup recovery situations. This of course has an impact on... [More]

Tags:  and audit rational reports the ibm ilmt d561hll. tool services unit number a value licensing rational-client-support in part metric sub-capacity license pvu processor environment

   For some reason I am not as yet able to identify, there has been a great amount of increased chatter across the internet surrounding Google's 20% time concept . Perhaps it is the ever growing need for us to filter through all the information flooding us every day and take time to focus on the things that make us happiest. While Google has formalized the idea into more structured policy, here in IBM Rational we've been doing the same kind of thing for quite a while now, albeit in a more unstructured way; a bit looser to help the creativity... [More]

Tags:  thought-leadership rational innovation rational-client-support op-ed think-friday hackday creativity

Today we are delighted to spotlight Wendy Toh. Wendy is RCS's new Vice President responsible for managing the worldwide client support organization for the Rational division in Software group.  Born in Malaysia, Wendy moved to the United States in the early 1980s, graduated from the University of Florida with a BS in Mathematics and Computer Science, and subsequently started her career with IBM. She has some serious and long work days in her role as VP, but gets through them all successfully by following her personal mottos, as you'll find out... [More]

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Introduction to Rational Team Concert v4.x Source Control Management - Murad Korejo covers such basics as Rational Team Concert projects, streams, components, workspaces, snapshots, version control, source control, and how they all fit into the paradigm of Application Lifecycle Management.    

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     Let's understand the concept of Telelogic based products licensing concepts.    Telelogic Products: Focal Point - System for management of product and project portfolios. DOORS - Requirements tracking tool. System Architect - Enterprise Architecture and Business Architecture modeling tool. Tau - SDL and UML modeling tool. Synergy - Task-based version control and configuration management system. Rhapsody - Systems engineering and executable UML modeling tool. Doc Express - Technical documentation tool,... [More]

Tags:  architect tool uml licensing point synergy tau doors system sdl focal modeling rational-client-support telelogic rational rhapsody

Over on the Jazz.net library, I recently found this great tutorial walking you through how to integrate a Microsoft Excel spreadsheet as a live data source into your IBM Rational Insight installation. Read on for an extensive 'how to' using scenario examples and detailed step-by-step instructions . In the example provided, we use Excel 2007 and Windows 2003 Server. Also note: There is no official Microsoft Excel ODBC driver for Linux platforms. For even more great content from the Jazz crew, hop on over to https://jazz.net/library/ You can even... [More]

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A new video is available on the Rational Support YouTube channel . This video is a demonstration of creating custom code in Rational Performance Tester recorded during an Open Mic session. A link and preview of the video are below.   Subscribe to the channel to keep updated on the latest videos. Did the information in a video help you achieve your goal? Use the YouTube like or dislike buttons to let us know; We appreciate your feedback! Rational Performance Tester   Creating custom code with Rational Performance Tester

Tags:  rational top-content education quality tester youtube rpt performance hot-support-content multimedia

   Quick! Click here:   http://www.surveymonkey.com/s/G8SFMY6   You, yes YOU can help! By taking our quick 6 question survey , you can provide us the valuable feedback needed to improve our channels and improve the value you see by following us!  As you may recall from earlier this year, these surveys are specific to the work Rational Support has been doing within the social business spaces. Specifically this means here on our blog, through our Twitter feed, and of course on our Facebook page. By providing your brief feedback surrounding these... [More]

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               There have been a few queries asking why organizations should use at least one Team Area   with all same members as in a Project, using IBM Rational Team Concert (RTC). The requirement for end users maybe something similar: We have small projects only about 20 members per each and we don't need separate project members into teams. Is there any reason why we should use at least one team with all same members as is in project? Or can we just use... [More]

Tags:  project rtc; rational-team-concert rational-client-support technicalsupport team-area team rational

Rational Developer for System z & i (v9.0): Default font change - This article details the steps needed in order to successfully change fonts within the RSE view. By default eclipse uses the O.S. default font, therefore the windows default font has to be changed to the desired font which will result in the eclipse fonts being updated. To change the Windows default font follow the steps below. 1.  On the Windows 7 O.S. click on 'Start, type 'Color scheme' and select Change window colors and metrics. 2.  Window Color and... [More]

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                As a support organization, we know how important it is to get you the right answers at the right time. Today we'd like to highlight one of our many tools in our bag of tricks to help you... As a user of the IBM Support Assistant (ISA) V4 workbench you're already familiar with its suite of powerful problem determination tools for the desktop. The latest release, ISA V5, is now server based, so many of those tools have evolved for the cloud. In this post on IBM Electronic Support's blog , Russell Wright takes a look at the... [More]

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  Last week Lifehacker shared out this blog post by Jesse Stormier : " Put Your Inbox in the Upstairs Bathroom ". And it immediately clicked for me: living inside the inbox is just too easy . This, of course, makes the shift to living outside the inbox even more difficult, as people don't change until the pain of staying the same outweighs the pain of change. This really can come down to a chicken or egg issue: is our addiction to email fueled by the ease of use, or is the ease of use driven by our addiction? In either case the... [More]

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Well, your intrepid adventurers have 3 days of Working Outside the Inbox under our belts and I thought this a would be a good time to discuss in a little more depth about how we are doing this.      Lets start with Step 1: Stop replying to email. This step would really be more accurately described as Mindful Processing of Email but that doesn't sound nearly as provocative and attention-grabbing, and wouldn't make nearly so many people's heads explode, which wouldn't be nearly as much fun.       So listen: this is what we are really... [More]

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Please join our Bangalore support team on Tuesday, May 25th, 3-4pm IST, for an informative open mic on Managing Rational Performance Tester and Rational Functional Tester test assets in Rational Quality Manager. Briefing for the Topic We will start the session with a brief discussion on RFT, RPT and RQM tools and the main course covering the integrations of RFT; RPT with RQM and then list out the benefits, value addition this integration provides to customers.  We will also have a demo towards the end of the discussion and a summary on the... [More]

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   License Usage Order IBM Rational products requests licenses in a specific order. In an organization we may have combination of authorized user, floating, suite, point-product licenses in the environment, it is essential that we understand the license usage order.       Now let’s try to understand the license usage order. An IBM Rational product that users IBM Rational Common Licensing will request the license in the following order. Authorized user license before floating license.  An IBM... [More]

Tags:  mapper rational-common-licensing settings lum usage rational administrator license lkad how-to key rational-client-support order licensing

In lieu of a "Meet the Peeps" post this week (due to vacations, holidays, etcetera) I thought I may wax philosophic for a moment about "community"and building connections. Within Rational Client Support, we have been driving various efforts to help build our network of communities both internally and externally facing. Some of these initiatives have been more successful than others, but in every instance I have found some level of personal and professional growth because of the people I have connected with as a result of my... [More]

Tags:  people social connections networking rcs

On 12 August 2014, IBM announced the support withdrawal of Rational Robot.  The name Robot goes back to the year 1999. What happened before? The early days   1992, January 31: The United States Patent and Trademark Office marks this day of the first use in commerce, under the name SQA Robot .   1995, November 14: SQA, Inc. files a US federal trademark for SQA Robot as part of the SQA Suite in Woburn Massachusetts (MA)... [More]

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Are you following us on your preferred social channel? Did you know we've recently launched a GooglePlus and Tumblr blog ? While no channel is meant to be a catch-all, we want to get you the information you want and need in the channels you are most comfortable with. Do you find twitter is the best place to find our content and engage with us? Follow us there! Twitter not your style but rather you prefer Facebook ? We're posting there as well to help you find the right information at the right time! Check out our news document... [More]

Tags:  forums blog social-support googleplus social-business youtube tumblr rational facebook rational-client-support social-media twitter

Now available in the open beta for ClearQuest 8.0.1 is the improved ability to update multiple records in the ClearQuest Web client. ClearQuest development has recorded a demonstration of the changes and would like your feedback! In ClearQuest Web 7.1 and 8.0, it was only possible to perform simple modifications to multiple records. The feature now has several improvements, including the ability to perform state transitions on multiple records. You can find the demonstration of these changes in the download list for the ClearQuest Open Beta .... [More]

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   License Borrow: Borrow If you need one, and return back at your convenience. What do we understand when we talk about borrowing a license? Lets talk about borrowing. In arithmetic, when a digit become smaller than limit and the deficiency is taken from the next digit to the left in order to serve the need. So the word Borrow or borrowing can mean: to receive (something) from somebody temporarily, expecting to return it. Lets see the similarity between the above mentioned definition in terms of licenses: License Borrowing feature allows... [More]

Tags:  early-return utility rational-client-support rational-license-key-serv... borrow license rational

   Homo Sapiens are not the only intelligent ones.. IBM Rational Rhapsody seems to be enhancing its ‘thinking’ capabilities with the introduction of version 8.0.5. Let us consider you are connecting two ‘actions’ in an Activity diagram with an ObjectFlow. Until the release of 8.0.5, performing the same erroneous step would result in the following error message:     Now in IBM Rational Rhapsody 8.0.5, it automatically understands the error and intention and corrects it by converting the link to a... [More]

Tags:  rational rational-rhapsody controlflow rational-client-support

     Recycle, reuse, and most importantly... Share!  Following are the top ten technotes our TSEs shared with you over April to help resolve your Focal Point, Change, and Quality Manager PMRs. Are you running into any of the same issues as well? If so, check out these technotes and let us know if they helped solve your issues too!        Rational Change Top 10 4031500 Rational Change Fix Pack 6 (5.2.0.6) for 5.2  1324472 Configuring Change to use the hostname instead of the IP address  1325152 Diagnosing IBM Rational Change Errors  7021552 Fix... [More]

Tags:  rational rational-client-support top-content rational-focalpoint rational-quality-manager top-support-content rational-change

If you encounter the NT LAN Manager version 2 (NTLM v2) "Authentication failed" error in IBM Rational Performance Tester, you can follow the steps in the below technote to set up NTLM v2 in RPT: http://www.ibm.com/support/docview.wss?uid=swg27036836 Along with the steps in the technote above, also make sure that the 'Host' field contains the System name and the 'Doman' field contains the domain name, as seen in the attached screen-shot -

Tags:  how-to rational-client-support technotes rational-performance-test... rational

  Here is an example requirement that one of my clients was looking for in IBM Rational Team Concert who asked: " Is it possible to select an enumeration value for an attribute and this in-turn based on the value selected, display text area in RTC? " There is an attribute named 'Location' and the enumeration values for this attribute are 'USA, UK, India'. Now if the users select any of these enumeration values, say 'USA', they should get a field next to this selected enumeration value displaying a text,... [More]

Tags:  rtc rational-team-concert worki attribute enumeration item dependant rational rational-client-support

    i nfluence:   (ˈɪnflʊəns) — n. An effect of one person or thing on another resulting from ability, wealth, position, etc.  　                  Here in Rational Support, we understand the deep value of influence and thought leadership. We work hard to make sure our experiences across the organization are captured and shared out to help all of our clients and other IBMers alike reuse and benefit from our collective knowledge. One of these ways is through our periodic " Top Content " posts which highlight the most reused support... [More]

Tags:  rational acdntlpoet rational-client-support op-ed influence think-friday

  Theory of PVU Licenses : Did you know : about a unit of measure defined by IBM to streamline their licensing policies and contracts, IBM define a processor (for the purposes of PVU licensing) as each core on a socket. Specific processor families carry individual weights per core - E.G. a single core Intel or AMD CPU is assigned a weight of 50, while a small Power 7 processor is assigned a weight of 70. As an example, a quad core Power7 chip on a PS700 blade server would constitute 4 x 70 PVU's. The Licensee can deploy software either... [More]

Tags:  processors vmware pvu virtualized (sub-capacity) capacity deploy core rational-client-support processor licensing licenses value environment managed tips virtualization rational unit urbancode

Drum roll, please.... The Top Ten Most Viewed ClearCase Technotes: Available iFixes and Fix Packs for ClearCase Family 7.x System Requirements for ClearCase 7.0.x.x Rational ClearCase SCM Adapter (For Eclipse), Version 7.0.0.2 System Requirements for the ClearCase Remote Client Rational ClearCase SCM Adapter (For Eclipse), Version 7.5.0.0 Integrate ClearCase, CCRC and ClearQuest 7.0.1 with Visual Studio 2008 Rational ClearCase Remote Client Command Line Interface (CCRC CLI) Additional examples of the cleartool find command TOC:... [More]

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    I have been asked by a couple of customers using IBM Rational Team Concert (RTC) to see if there is a way to make 'Links' as a required attribute with regards to RTC Work Items. A sample scenario they've noted, where having 'Links' as required attribute being useful, is something like this: A user creates a Work Item, say a defect, in RTC and the work flow demands that any newly created defect be linked to a requirement artifact.  In such case, having 'Links' as required attribute will... [More]

Tags:  field; ibm required rtc; enhancement jazz.net rational-client-support rational-team-concert rational links;

Today we spotlight Laurel Dickson-Bull. As a certified Project Management Professional, Laurel has her hands in a number of different programs at the leadership level, as you'll find below. But don't be fooled, she also has her hands in numerous hobbies and projects outside of work as well! Read on to learn more about Laurel's work and interests, and maybe you'll have something to chat about when you run into her during her numerous VoiCE events or other program collaborations! Tell us a little about yourself: who are you, what is your role in... [More]

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Deliver better software with a comprehensive lifecycle management solution: IBM Rational ClearQuest is application lifecycle management (ALM) software that provides flexible change and defect tracking, customizable processes, real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle. This solution provides scalable, multiplatform support to any size organization, so you can continue to use your customized processes as your organization’s needs evolve. Rational ClearQuest... [More]

Tags:  rational client manager ports rational-clearquest rational-client-support clearquest request licensing

  Building jQuery Mobile Web Applications in Rational Application Developer - This video shows step by step how to build a complete jQuery mobile application using the Rich Page Editor. You will see examples of how to graphically build, navigate through and link multiple application screens. The video includes JavaScript source editing samples that show how information can be exchanged between the mobile application and a back-end service. You will also learn about a feature called "Smart Highlight" which graphically displays jQuery... [More]

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  Watch Steve Speicher describe the planning and tasks involved in integrating software with Open Services for Lifecycle Collaboration (OSLC) specifications.  Getting started with OSLC  is an enhanced version of a video we previously posted (here: https://www.youtube.com/watch?v=S4sNvW5ozcE ). Learn more at  http://open-services.net References: 1:02  OSLC Change Management 2.0 specification:  http://open-services.net/bin/view/Main/CmHome?sortcol=table;up=#2_0_Finalized Bugzilla:  http://www.bugzilla.org/ Rational Team Concert: ... [More]

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The On-Demand Demo Guy has been busy!     This demonstration provides an overview of Rational Rhapsody Design Manager's capabilities to help teams collaborate, share, review and manage their Rational Rhapsody system engineering or embedded software design information within the overall product lifecycle. It shows how design information can be centrally located and accessed using a web client by the extended team or by a Rational Rhapsody client for system engineers and developers using Rational Rhapsody. A central location... [More]

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We work with the coolest people. You have no idea.   This week at lunch, thanks to the good offices of the IBM Green Team, we got a chance to check out the handiwork of one of our colleagues, who has converted his car to run on vegetable oil.   Just because he could. SO cool. Here is Byron Garcia's story, in his own words:   "Back in 2002, I was looking for a vehicle with superb gas mileage and I found the Golf TDI. I read all about it, researched mileage, and was mightily impressed with the mileage these little cars could achieve... [More]

Tags:  cool-peeps smart ibmers-rock greasecar green geek

Starting Sept 1, 2009, the preferred method for IBM Rational Software clients interested in entering new Requests for Enhancements (RFEs) for a majority of Rational Software products will be through the Rational® Software RFE Community. What is the Rational RFE Community? The Rational® RFE Community is a place where you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs). The community acts as a... [More]

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  Ralph Schoon has posted a great reference, tutorial, and code on his personal blog which provides for A Rational Team Concert WorkItem Command Line ! He provides code for a simple Work Item Command Line Client and explains the usage in a detailed but easily understood manner. Of course, noting that the post contains published code derived from examples from  Jazz.net  as well as the RTC SDK, we need to state that the usage of code from that example source code is  governed by this license and as stated in the disclaimer,... [More]

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    Now that we are back from "rainy" Orlando, Fla. and a great VoiCE and Innovate, have you had further thoughts about the soon to release, Rational License Key Administration and Reporting Tool? It was wonderful to meet so many of you in person at VoiCE and Innovate, and to hear your enthusiasm for this new licence feature. And, rest assured, the important feedback and suggestions you gave at VoiCE and Innovate have already been heard by our development teams. So, keep it coming! If you walked away with further... [More]

Tags:  ibm-innovate rational-client-support rational voice licensing

This video demonstrates the usage of the installutil commands "unlockschemarepo" and "unlockuserdb" in IBM Rational ClearQuest. The commands unlock your databases in the event that a logical database lock exists. Referenced technote: http://www.ibm.com/support/docview.wss?uid=swg21133810

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   Over on my personal blog, I posted last week about Building a better business: Hiring ducks and eagles for the right jobs. In that post, I explored the personal experience and positive results of team hiring practices that focused on finding the right person for the right job. The net conclusion of that post being: "Hire to your needs, but also to the candidate’s strengths and abilities. It isn’t easy, but the rewards and your future success depend upon it." But, I'd like to take that conclusion a step further now, since... [More]

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IBM Education Assistant is a series of educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs. New IEA modules published in April:  Rational ClearCase   Global Monitor Installation  (published 4/30/2010) How to install and configure ClearCase Multisite Global Monitor Installation and configuration of Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Server, and Tivoli Enterprise Portal desktop  Installation and configuration of remote... [More]

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   This is a re-print from the original post by Jason O'Donnell on www.waywardcelt.com which ran on August 20th:   The number one barrier that prevents people from engaging in social business is their fear of saying the wrong thing. Addressing that issue has proven difficult as it involves so many variables and is deeply rooted in the individual’s own psychology. It is a myriad of obstacles that get in the way of engagement here, any one of which can be the one issue that prevents someone from playing in social... [More]

Tags:  op-ed rational-client-support rational thought-leadership community-management social-support social-business social-computing-guidelin...

  IBM Rational IDE customers please take note: The IBM Rational Application Developer for WebSphere Software 9.5 Beta Program is now live ! As of today, IBM has commenced an open beta program for IBM Rational Application Developer for WebSphere Software. This program will afford you the opportunity to see how the product is implementing tool support for Java 8 and JEE7. It will also afford the opportunity to experience a new capability for optimizing test coverage and utilization. This experimental test optimization technology is made... [More]

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Wordle is a nifty visualization tool created by someone in IBM research, and publicly available. Geeks rule! Rational Software Conference 2009

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Troubleshoot the error "no remote agents in contact" in Rational Performance Tester 8.5 - This is a troubleshooting video that covers the error "There are no remote agents in contact with this workbench" in IBM Rational Performance Tester 8.5. Additional resources... - Tips for using the Load Generation Agent in performance testing: http://ibm.co/1lLJmLF - Working with agents:  http://ibm.co/1qwBlSy      

Tags:  error-message agents rational rational-client-support videos youtube rational-performance-test...

Rational Common licensing (RCL) v 8.1.3 has been released on July the 2nd 2012 The highlights of this release are Enhanced serviceability,  Support for early return of borrowed licenses and  IM based Rational License Key Server (RLKS) installation on UNIX platforms. It is compatible with earlier versions of the client products that use RCL from earlier releases. The daemon versions for this release are: lmgrd 11.10 ibmratl 11.10 The advantages of moving to Rational License Key Server (RLKS 8.1.3) (11.10) server is Security and Performance;... [More]

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The OnDemandDemoGuy has a new YouTube video. Enjoy! Caffeine alone won't get your Android applications to market faster. You need to arm your developers with the right tools. See how IBM Rational can automate collaboration, team coordination,change management and status visibility with IBM Rational Team Concert while you visually design, develop, and debug an Android applications with IBM Rational Rhapsody.  

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Rational takes client input seriously. We stage events throughout the year to hear from you our clients, elicit feedback, and influence product direction! What does VoiCE stand for? It's shorthand for VoiCE of the Client Events. What is it? VoiCE is a series of 1-day or 2-day confidential conferences held in conjunction with Rational software conferences (Innovate) world-wide. VoiCE is also held at six-month intervals before/after Innovate in some geographies. Organized around product or solution-related tracks, VoiCE is attended by... [More]

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