- IBM Support Portal Overview: This video provides an overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support resources.
Getting started with IBM Support Portal using Quick Start: The IBM Support Portal is your one stop spot for technical support resources. It gives you a unified, centralized view of all technical support tools and information for all IBM systems, software, and services worldwide. This video demonstrates how to get started with this website.
Managing Your Product List in the IBM Support Portal: This video demonstrates how to create a product list in the IBM Support Portal and use it to find technical support resources on the IBM support website.
Advanced Management of your IBM Support Portal Product List: This video demonstrates how to perform more complex management of your product list in the IBM Support Portal.
Finding downloads, fixes, and device drivers in the IBM Support Portal: This video demonstrates how to quickly find software downloads, including product fixes, device drivers, firmware, and other downloadable code for IBM products.
Finding warranty information for your IBM systems: This video demonstrates how to find warranty information related to your IBM system. Using the IBM Support Portal, you can look up one or many systems to see which ones are under the base warranty or covered by an extended service agreement.
Accelerated Value Program features of the IBM Support Portal: This video demonstrates the added benefits that IBM Accelerated Value Program clients receive from the IBM Support Portal.
How IBM Uses Knowledge Centered Support (KCS): This video explains the process that goes into mining data to create technical content for IBM clients.
And as a special bonus, here's two new videos from our friends at Jazz.net:
- Explorer Viewpoints in Design Management 3.5 M3: This brief video demonstrates using viewpoints in Design Management 3.5 M3.
Using the Quality Dashboard in Rational Quality Manager: Rational Quality Manager's default quality dashboards provide an intuitive, customizable way to access QM projects.
Did you find these videos helpful? Want more or less of this type of content? Let us know in our survey at:
Notes from Rational Support
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IBM Electronic Support has been busy producing and posting a series of videos designed to help you gain even more benefits from IBM as it relates to using the Support Portal to find support solutions and information:
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You may have noticed that IBM Rational recently launched a space within LinkedIn. Our goal is to ensure that anyone looking for an official IBM Rational space within the LinkedIn community will be able to find one; a way to make ourselves more available to you all!
Our efforts within the LinkedIn community, however, won't be focused wholly or specifically on just this new community. The nature of LinkedIn lends itself to be more effective when people from organizations are participating in conversations across LinkedIn groups; not specifically or solely in the Rational Software space.
And since everyone loves action items: we're encouraging you to do two things...
As clients, IBMers, and business partners, we all have specific expertise and focus to provide to the Rational Software LinkedIn group, as well as all the other groups in the space. Using LinkedIn is a benefit to us all through knowledge sharing in the places where you play!
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From our friends at IBMRationalUE comes this new video highlighting requirements project administration in DOORS Next Generation... IBM Rational DOORS Next Generation v4.0.1: Requirements project administration- In this video we present some common administrative tasks that one may need to perform as they are getting started with an IBM Rational DOORS Next Generation requirements project. Rational DOORS Next Generation project page on jazz.net (https://jazz.net/products/rational-doors/)
IBM Rational DOORS Next Generation v4.0.1: Requirements project administration- In this video we present some common administrative tasks that one may need to perform as they are getting started with an IBM Rational DOORS Next Generation requirements project.
Rational DOORS Next Generation project page on jazz.net (https://jazz.net/products/rational-doors/)
The magnolia tree outside the Lexington lab bloomed over the weekend. :-)
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You will want to know what Engine Room data means for a load test using Rational Performance Tester (RPT) and here I will explain how to capture the engine room data for data analysis or troubleshooting RPT agent related issues:
RPT Engine Room data
You can monitor the "RPT Engine Room" periodically on the agent locations to make sure that no unusual conditions are occurring in the location.
The Engine Room data is most useful if you have several samples as the workload increases. Like capture the data in regular intervals , for example for a 500 user load, you can capture the data for 100, 150 , 200, 250 users in HTML format. You can use the RPT agent "Engine Room" to try and deduce what is happening in cases where agents get struck or hung state or fails with driver failed error or when the majordomo service get terminated unexpectedly.
1.Collect the Engine Room data as follows:
You can reach the Engine Room from the RPT workbench by accessing the URL "http://<agentname>:<port>/" Where ,
Your RPT schedule can have one or more agent location's. The first location started on a computer will use port 1903; the subsequent locations will use dynamically generated port numbers which you can find in the rptport.dat file in each location's deployment directory. (the deployment directory can be obtained from the Performance Schedule>Schedule element details from the RPT workbench from the controller machine. In the below screenshot, you can see the deployment root directory for the respective agent location is C:\temp
2.How to capture :
Once the schedule starts, bring up a browser on both/all of the agents systems and point to "http://<agentname>:<port>/" you can get information about the current number of users. It also shows the state of engine threads -- they should be OK, WORKING or IDLE.
The data is displayed in four sections
Users are able to collect information about the current number of user?s and the state of engine threads (The state should be in the OK, WORKING or IDLE state). Deadlocked threads can be a the underlying problem for agents stopping in mid run. The current state of all active actions are also displayed.For larger
runs, users can focus on one of the user's and track any type of unexpected behavior.
Apart from the engine room log (*.html file) you can always zip the 'deployment_root' directory from the agent machine and share it with IBM Support team for any troubleshooting discussions via a PMR. This will help with analysis data for what happens during a agent run.