kellypuffs 06000168YK Visits (2062)
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support userse through the transition to IBM Rational Software Support. As a support client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
This Support Toolbar update coincides with the June 2nd releases of newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default. If your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have set the "Communications" button for direct access to the Telelogic Support Overview Page on ibm.com where the latestSupport Transition Communication can be found along with transition FAQs.
We've also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Service Requests (Sr), large file transfers (EcuRep) and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven't done so yet, downlaod the full toolbar install today.
Barry-CCM 06000008QU Visits (2061)
The customer is always right, but making customers successful is challenging especially when it comes to troubleshooting issues in a complex environment. As our clients evolve to mobile, social, cloud environments our jobs have become more demanding. When we look at all the topologies our large clients use, there are some 3M variables that can impact the performance users experience. IBM Rational has client support teams in 18 locations around the world working to reduce this complexity.
Our Client Success team is dedicated to solving your problems 24/7/365. As business becomes more social our goal is to quickly and easily connect customers to the subject matter experts you need in order to efficiently resolve your concerns. We are one global team for a globally distributed marketplace, partnering with professional services and AVP.
In a social world people do business with people. Stop by the Integrated Services Delivery Zone and meet the people committed to your success.
Author: Mary Barry
AcdntlPoet 2700019V2G Visits (2060)
From the Rational Executive Blog, The Invisible Thread, come some fantastic posts from our thought leaders across disciplines and organizations. Here's just a quick sampling of the great stuff to be found there:
But wait! There's even more good stuff to show you! Keep on reading....
* Join the IBM Mobile Blog
* Channel Insider interview: App Development: Building your practice while avoiding pitfalls
* Smarter Planet Blog
And lastly, don't miss the IBM Rational Thought Leader's Daily as presented by Rational Support here: http
image credit: All rights reserved, used with permission by Acdntlpoet
AcdntlPoet 2700019V2G Visits (2057)
Here's a two-fer on this Friday to help you get the most out of your Rational Team Concert implementations:
Rational Team Concert 2012: Application development using Rational Developer for System z and RTC- This video demonstrates improvements to the Rational Developer for System z integration feature that were introduced in Rational Team Concert version 4. And... Rational Team Concert 2012: Using the context-aware search- The context-aware search tool allows you to locate information in your code based on free searches. This video demonstrates improvements to the context-aware search capabilities that were introduced in Rational Team Concert version 4.
And... Rational Team Concert 2012: Using the context-aware search- The context-aware search tool allows you to locate information in your code based on free searches. This video demonstrates improvements to the context-aware search capabilities that were introduced in Rational Team Concert version 4.
IBM will soon announce a Beta Program around IBM Rational Application Developer for WebSphere Software 9.5
AcdntlPoet 2700019V2G Visits (2056)
IBM Rational IDE customers please take note:
In coming weeks IBM will commence an open beta program for IBM Rational Application Developer for WebSphere Software. This program will afford you the opportunity to see how the product is implementing tool support for Java 8 and JEE7. It will also afford the opportunity to experience a new capability for optimizing test coverage and utilization. This experimental test optimization technology will be made available for use not only with IBM Rational Application Developer for WebSphere Software, but also with IBM Rational Developer for System z and IBM Rational Developer for i.
By participating in the beta program you can
To read more details please visit (and bookmark) http
Our goal is to start the beta program in late February, 2015. So stay tuned!