kellypuffs 06000168YK Visits (2079)
At Innovate 2010, right next door to the Rational Support Café (Europe 4) is the Users First Lounge (Europe 3).
The Users First Lounge is your place to share your thoughts and influence the design of Rational software. Meet one-on-one with technical personnel from the Rational User Experience Team - discuss user interface designs, try some user tasks, ask questions, and give feedback. Meet folks from Rational System Testing Team - review system test scenarios to see how well they represent your environment and usage.
Drop by for a few minutes or a few hours,. Have some fun coloring your own lounge lizard for a chance to win a stuffed lizard to take home with you.
If you need further enticement, they have candy.
AcdntlPoet 2700019V2G Visits (2077)
Last month developerWorks moved an unprecedented amount of data and community assets through an upgrade to Connections v4 and to a new hosting environment.
As might be expected with a project of this size, there were a few bumps along the way. To help navigate these changes, following are answers to some of the more commonly asked forum questions since our go-live on April 15. From the FAQs about the upgrade found here, below are some of the items which may help you find your favourites forums once again:
While all forums can be found in the Forum Directory, most of them are actually housed under the Communities category. As noted above though, all the Rational product specific forums you desire to follow can be found under the Forum Dire
For the Rational Cafes, however, check out the Rational Cafe Categories below:
AcdntlPoet 2700019V2G Visits (2076)
We are excited to find Cleber Neumann Ribeiro, our latest Peeps of Rational Support interview, in Sao Paulo, Brazil. As you read on, you'll learn that Cleber is heavily involved with building the Latin America Rational Client Support organization, and still balances family life to find his definition of success...
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am 27 years old, married and have a baby. I am the LA (Latin America) RCS Manager and very excited with the new horizons.
How long have you been working for IBM and Rational?
I have been working for IBM / Rational since 2003.
Have you had any other roles in Rational?
Yes. I entered the Rational Customer Support team as an Intern, when the team reported to the GTS Organization. Then I became a TSE, a Team Leader, and when RCS moved to SW Group structure last January, I became the manager.
What are you currently working on?
I am working in LA RCS hiring, besides running the daily operation of this team
Describe a normal day for you.
A normal day for me, I wake up at 6am, commute to the office (sometimes, I take my soon to the school before that. It depends on the negotiation with my wife).
Arriving at the office, I have a scrum meeting with all the TSEs of my team where we share our daily tasks and provide insights to our colleagues. I am included in the discussion and I also let them know what I am doing.
For the rest of the day, I am involved in LA Hiring Process and in meetings, with NA RCS due to the hiring processes, enablement and other alignment tasks, and in meetings with Brazil SW Lab, the structure I report to locally.
What project are you the most proud of?
The one I am part right now - Create / Expand the LA RCS team
Are you a gadget person? What type of gadgets do you use?
Definitely. I love all kind of gadgets. The one I use the most is my Smartphone. I can use it to take pictures, read e-books, play games, access the internet, etc.
The gadgets that most call my attention are the ones where many technologies converge.
What inspires you in your work?
The idea I may positively impact customers, my colleagues and IBM
What are you passionate about?
Try new ways to do things, and discover new gadgets.
How do you define success?
Be at peace with yourself and the ones that surrounds you.
In your spare time, if you have any, what hobbies or activities interest you?
Listen / download music from the internet, play PS3, have lunch / dinner with my family, drop by to visit with relatives.
If you were stuck on a technology deprived island, what single technology could you not live without?
The Internet; to keep me connected to the World.
Is there any technology that you think should get more respect and adoption but does not?
Yes, Green Energy. The planet started to provide us some clues of what may happen if we keep on doing things as we have done up to now. The longer we take to change some habits / technologies, the worse for us and for the planet.
What future technology would make your life easier?
Some kind of computer with no interface barriers. Why use the keyboard if you could just think of a note and send it?
How do you prefer to find answers to your questions?
Talk to as many people as possible that may have answers to my question. If that is not possible, Google the questions in search of answers.
IBM will soon announce a Beta Program around IBM Rational Application Developer for WebSphere Software 9.5
AcdntlPoet 2700019V2G Visits (2075)
IBM Rational IDE customers please take note:
In coming weeks IBM will commence an open beta program for IBM Rational Application Developer for WebSphere Software. This program will afford you the opportunity to see how the product is implementing tool support for Java 8 and JEE7. It will also afford the opportunity to experience a new capability for optimizing test coverage and utilization. This experimental test optimization technology will be made available for use not only with IBM Rational Application Developer for WebSphere Software, but also with IBM Rational Developer for System z and IBM Rational Developer for i.
By participating in the beta program you can
To read more details please visit (and bookmark) http
Our goal is to start the beta program in late February, 2015. So stay tuned!
Barry-CCM 06000008QU Visits (2075)
The customer is always right, but making customers successful is challenging especially when it comes to troubleshooting issues in a complex environment. As our clients evolve to mobile, social, cloud environments our jobs have become more demanding. When we look at all the topologies our large clients use, there are some 3M variables that can impact the performance users experience. IBM Rational has client support teams in 18 locations around the world working to reduce this complexity.
Our Client Success team is dedicated to solving your problems 24/7/365. As business becomes more social our goal is to quickly and easily connect customers to the subject matter experts you need in order to efficiently resolve your concerns. We are one global team for a globally distributed marketplace, partnering with professional services and AVP.
In a social world people do business with people. Stop by the Integrated Services Delivery Zone and meet the people committed to your success.
Author: Mary Barry