Notes from Rational Support
This week's spotlight is shining on Ben Tran from our Sydney, Australia office . As you'll see below, Ben has his work cut out for him between his manager duties and his routine with home life and the challenges of children... He also has some valuable advice for the class to take away, in both his own words and as an example in his outlook on life for others. Read on to learn more about Ben and how a self proclaimed "not a gadget person" has much to say about the gadgets he has and what he'd like to see in the future of technology!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Ben Tran (Sydney, Australia), a front line manager in AP RCS. I manage Rational Desktop Support team with Charito Cruzado.
How long have you been working for IBM and Rational?
I have been with IBM AP RCS since August 2005.
What are you currently working on?
The never ending pursue of high performing self driven team, meeting the demands of doing business in AP.
Describe a normal day for you.
My normal day starts with work, where I do have control over the things I do... such as emails, administrative activities, monitoring, measuring, controlling, leading and be available for our clients, engineers and business. My second shift involves a small toddler and a baby with my wife at home carrying out the never ending list of chores, which is our small price we paid for the endless list of joy with the children. The toughest is the graveyard shift with baby crying throughout the night. It is the moment I look forward to do it all again the next day.
What project are you the most proud of?
My home renovation 5 years ago. We are still very proud of it and happy to call it home.
Are you a gadget person? What type of gadgets do you use?
I am not a gadget person; however I am very excited with my latest purchase, the iPad. I understand it’s not new, it’s just a bigger version of iTouch and so forth; for me it’s so practical, it is my note pad, my book, my internet, my movies, my online shopping, my games, my music, my news, my online banking etc. It's endless and has met almost all my home needs. The best is not needing to fight with my son for the TV or home computer as long as I keep him in the dark with my new found toy.
What's the coolest piece of tech news you've heard lately?
Not lately, but very cool is hydrogen powered car, zero emission.
What tip or trick would you like to share with the class?
It is what it is! Be positive, be constructive, and with time everything will fall into its rightful place.
How do you define success?
Umm… "ROI minus (Efforts plus Time)"? Lol… I think when you are happy or excited with the end results.
In your spare time, if you have any, what hobbies or activities interest you?
Remote control cars, old tube audio equipment, small figurines, comic, drawing or simply having a good long drive.
Have you worked on any projects that you feel were exceptionally exciting for you?
I was privilege enough to have built an L3 team that tripled the output of L2 team, but at only one third of its size for an infrastructure company. It was fun and exciting at the time.
Do you have any big plans for the future?
My future rests on what’s in front of me and no big plans.
If you were stuck on a technology deprived island, what single technology could you not live without?
A beam me up Scotty gadget to get me out of the island, otherwise internet access to get the gadgets I need to turn my situation around.
What has been your biggest surprise you have witnessed in the technology industry?
If we are to stop for a brief moment to appreciate all the technologies around us, there are many that could amaze us even for those that has been around for so very long time. For me, it's nuclear atomic energy: On one hand it can be very destructive and on the other it can be very beneficial if we could harness it without nuclear waste, wouldn’t that be a smarter planet?
Any new technologies that you think are about to break into the big time?
Hydrogen powered automobile.
What future technology would make your life easier?
A robot that could take care of all my household chores, including kids drop off and pick up.
What are you doing to make the planet smarter?
Start with myself, by being fully aware and conscious of my own actions.
How do you prefer to find answers to your questions?
I prefer to start with the internet, then seek help from the right sources; either from available materials or people with the knowledge.
SunilKumarR 270001XXSY Tags:  fiddler rational-client-support rqm rtc debug rational-client-success 5,101 Views
For web issues observed on IBM Collaborative Lifecycle Management (CLM) applications Rational Team Concert (RTC), and Rational Quality Manager (RQM) you may need to download and use Fiddler Web Debugger to capture network traffic. Find some helpful steps below that will guide you through the install and help isolate specific session information.
1. Download the recent version of Fiddler Web Debugger
2. Install it on the machine where RQM client (browser) or other clients (RQM excel importer, RQM URL Utility, RQM Copy Utility) is used
3. Enable Fiddler Options > HTTPS > Decrypt HTTPS traffic so that the recorded session data is readable
4. From the Fiddler application view choose the target process type to capture sessions
To capture network traffic from non browser processes, choose ‘Non-Browser’
If the type of process is unknown, choose ‘All Processes’
5. Enable Session Capture using option File > Capture Traffic (or keyboard short F12)
6. Replicate the behavior on RQM browser or other client applications (example: RQM excel importer, RQM URL Utility, ec), confirm Fiddler captures the sessions as shown below
7. Use in window filter option to sort session entries by RQM host [Note : Required only if Capture done for ‘All Processes’]
8. Select all sessions relevant to the RQM host and export to .saz file using File > Save
9. Provide File Name and click Save
As we wrap up 2011, I wanted to take a few minutes to reflect on the year's accomplishments. Over the past 12 months, IBM Rational has delivered a lot of new capabilities and offerings to our clients. The Rational Client Support team has spent the year helping our clients upgrade and deploy many products ranging from AppScan to Clearcase to our CLM products to Rhapsody. We also held 8 very successful Voice of the Client events worldwide to engage directly with our forward-thinking clients in getting feedback on our strategy and development plans.
If you are using RTC configured with IHS (reverse proxy) using SCM list command results in error "HTTP error 414: Request-URI Too Large."
Here is an example of what the error might look like :
To address this issue, define the below parameters in httpd.conf of IHS to a value larger than the default 8190:
For reference you can check the below link
Note the property "LimitRequestLine" must be defined within the Virtual Host directives in httpd.conf file and then restart IHS services for the changes to take effect
For example :
AcdntlPoet 2700019V2G Tags:  rational-client-support oslc youtube open-services-for-lifecyc... videos rational 5,098 Views
Introduction to Linked Data Concepts and OSLC- An introduction to linked data concepts and how they apply to Open Services for Lifecycle Collaboration (OSLC). OSLC Web Site: http://open-services.net
OSLC Web Site: http://open-services.net