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These are the top 20 technotes across all Rational products that were reused during August to help solve your PMRs. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
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What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
kellypuffs 06000168YK Visits (2086)
Announcement courtesy of Jason O'Donnell, Rational Client Support, Telelogic Knowledge Management & eSupport
Today, August 4th, the Telelogic-Rational Support Integration Team released an update to the Telelogic Support web browser Toolbar which will auto-update the currently installed toolbar. The full new toolbar install is also available at:
This Support Toolbar update addresses the newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default; if your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update released on August 4th has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have also added a "Try the Support Portal" button, and set the “Communications” button for direct access to the Telelogic Support Overview page on ibm.com where the latest Support Transition Communication can be found along with transition FAQs.
We’ve also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Electronic Service Requests (ESR), large file transfers (EcuRep), and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven’t done so yet, download the full toolbar install today from:
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support users through the transition to IBM Rational Software Support. As a Support Client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool, is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
kellypuffs 06000168YK Visits (2085)
AcdntlPoet 2700019V2G Visits (2082)
Heading out to Innovate 2012? Got questions?
Want to share your feedback with our Technical Support management and executives?
Need to learn how to best interact with your IBM Support teams and expedite your issues and concerns?
Looking to discover the latest IBM improvements to our support website and knowledge-base?
Well look no further! Come talk to Rational Client Support in the Support Café!
Drop by and enjoy some refreshments and discuss your Support needs when YOUR schedule permits.
We are here to assist you. Stop by and visit us!
Monday, Tuesday, Wednesday
9:45AM – 1:00PM, 3:00PM – 5:00PM
Want to find us in the exhibit hall as well? We've got a map for that too! Swing by and say hi!