At IBM, Customer Service Week has grown into a global event* to thank our dedicated staff for serving and supporting our clients. We'd like to take the opportunity to honor and recognize ALL of the individuals across the world-wide Rational Client Support organization who are dedicated to your success every day.
Did you know? They aren't just on the phone or responding to emails. They are writing technotes, whitepapers, and redbooks. They are contributing to user groups, communities, and social media outlets. They are speaking at conferences. They are conducting early client programs. They are a tireless bunch, maniacally devoted to solving issues and helping wherever they are able.
Each lab / cluster will be bringing their employees together to celebrate the great Customer Service we provide and celebrating with a little light refreshments and some fun activities.
In addition to all the various social events to celebrate the week, IBM is also hosting other internal Customer Service Events during the week for our diverse staff to dig deeper and learn more. Covering a broad scope of topics like "Customer Facing Skills education" and tracing/dump/debugging analysis, these job focused events will help them become even better in their roles as they provide some of the best-in-breed service in the industry!
IBMers the world over pride themselves on delivering tremendous value to you, our clients, by delivering innovative products and outstanding customer service. That single-minded commitment to clients is reflected in Customer Service Week and it's theme for 2011, "A century of outstanding customer service. " IBMers have focused on satisfying your needs for the past 100 years. As we mark our centennial, we remain fully committed to you and will continue to make your satisfaction our number one priority. Here's to our next 100 years of outstanding customer service!
*Note that because of national holidays, Customer Service Week will be observed the week of October 24-28 in China and November 7-11 in India.