AcdntlPoet 2700019V2G Visits (3914)
Last week Lifehacker shared out this blog post by Jesse Stormier: "Put Your Inbox in the Upstairs Bathroom". And it immediately clicked for me: living inside the inbox is just too easy. This, of course, makes the shift to living outside the inbox even more difficult, as people don't change until the pain of staying the same outweighs the pain of change.
This really can come down to a chicken or egg issue: is our addiction to email fueled by the ease of use, or is the ease of use driven by our addiction? In either case the solution, in part, is just as easy. In Jesse's post he notes how he switched from a slick GUI client and push notifications to using a command line email client, akin to putting his inbox as far away from him as his upstairs bathroom. Now, for a Unix guru that's a rather elegantly simple solution, as he is more than comfortable with the command line I'm sure. I'm even guessing it would work for a number of you reading this post here on developerWorks as well, knowing your technical excellence often has you playing on the command line.
Me? I'm lazy. While putting my inbox in the upstairs bathroom is a grand idea (my home office is upstairs, so it really isn't much of a trip at all), going as far as using Mutt on the CLI to access it is more akin to putting my inbox in my backyard, or for other people it may even be closer to their postal box down the street. Making email hard to use isn't really the point of "working outside of the inbox". Rather, the intent is to improve our collaborative efforts using tools better suited to the tasks and not automatically default to using email unless it really is the right tool for the job. So, let's make it easy!
Ok, but where's the solution? What's the recommendation? Two simple parts come to mind here:
With these two easy bits covered, my last recommendation will be to schedule specific and focused time in your day to address your inbox messages, freeing you from the shackles of your inbox the rest of the day! I know a few people around here only deal with email first thing in the morning when they arrive to work, and last thing before they leave (in between, of course, is when real work is being done and collaboration occurring all across the organization in the right tools for the jobs at hand). Or perhaps scheduling three times to check: on arrival, right after lunch, and again before leaving for the day.
Regardless of how you go about it, finding what works for you is the key to enjoying a life outside of your inbox. I assure you, it is absolutely worth the mild pain of change!
KushagraSharma(Kush) 270002FD5Y Visits (3905)
New to your enterprise, want to get accustomed to the Rational Portfolio that your enterprise uses but you do not know how to start?
Who is a Site Technical Contact?
In simple words they are the designated Special Point of Contacts (SPOCs) for your respective organization(s).
3. Enter your contact information and the IBM Site Number. Also, enter the Sales order number if you have it. The Primary Site Technical Contact has this information in the IBM Proof of Entitlement (PoE) certificate.
a) Submitting without a Sales order number will invoke an authorization process for your account. The email response from the Licensing Key Center might not be immediate.
And don't miss the companion post here covering how to generate license keys using the License Key Center.
Author: Kushagra Sharma
Today we bring the spotlight to Ben Rubinger. Ben is one of our 'behind the scene' guys in Rational Client Support as a tools developer. Having been a support engineer himself, he has special insight into changes and features to internal tools which are needed on the front lines of support, and is busy making life for the TSEs easier one feature set at a time. But life isn't all coding for Ben, he's also active outside of work as you'll find below.
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I'm Ben Rubinger, and my role in RCS is to find ways to help make TSE's work lives easier through building efficiencies (like EPS Sender, DCF Kickstart, etc.)
How long have you been working for IBM and Rational?
I've been with IBM 6 years, and in this job role 2 years.
Have you had any other roles in Rational?
I was a TSE supporting PurifyPlus for 4 years
What project are you the most proud of?
Probably EPS Sender. It's my first really impactful software development project, and it makes me feel really good when I walk around and see it on someone's screen. Plus, when it first came up, someone came up to me and thanked me for helping to ease his carpel tunnel syndrome!
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
I've always been really impressed with how Chris Flynn knows and connects with EVERYONE. I'm a firm believer that personal skills are just as important as technical skills.
Are you a gadget person? What type of gadgets do you use?
I'm really not a gadget person. I'm pretty outdoorsey, and so if I'm not in the office or at home, I probably don't need to be staring at yet another screen. I think that not saturating myself in technology is a big reason why I continue to love working with it.
What's the coolest piece of tech news you've heard lately?
There is a new 128GB blu ray disc coming out. That's a lot of storage on a disc!
What is your favorite part of working for Rational Client Support?
The people. I love how much interaction I get with people who use software I build. Good people make a job really fun. Plus, it's always great talking with people from all over SWG (Software Group) and talking to them about what they do.
What inspires you in your work?
I love solving problems. I never know what challenges I'll deal with on a day-to-day basis which constantly makes my job interesting and varied. That variety keeps me inspired and motivated.
In your spare time, if you have any, what hobbies or activities interest you?
In my spare time (when I have some), I love to be active and outdoors. I feel like it's important to balance out the time you spend at your desk. I love volleyball (I played both sand and indoor while I was living in California), swimming (the pool at UCSB was beautiful!), running (I ran cross country all four years while I was doing my undergraduate work at Clark University), yoga, weight lifting, and biking. Beyond that, I love listening to music, and I'm starting to do more cooking.
What tools / skills have you acquired that you feel are vital to your success in this field?
Communication is really important. You have to be able to listen to what people want and need or they'll be stuck with something they won't use. Of course, technical skills are core to my job since I'm working deep in code every day. At the end of the day, I need to be able to take ideas and turn them into reality via code.
How do you define success?
Feeling happy with who you are, what you're doing and where you're going in life.
Describe a normal day for you.
Well, that changed dramatically. If you asked me that two months ago, I'd describe my life as a full time student living in Santa Barbara, California. Now, my days are really varied. For a good chunk of my day, my emails lead me. I never know who has a question about a tool I wrote or needs my help with some new feature request. For the other part of my day, I work through a list of features I'm in the process of implementing in various tools, or work building new ones. I also spend a chunk of my time interfacing with my stakeholders (often TSEs in Rational, AIM, IM, or Tivoli).
What is on your nightstand with regard to reading?
In grad school, I had to read super dense technical papers, so I haven't done a lot of leisure reading recently. The last book I read for pleasure was probably Ken Follett's "A Dangerous Fortune."
What are you doing to make the planet smarter?
I'm giving IBMers their time back. By ensuring that computers do as much work as possible for people, we remove burden from people's shoulders so they can use their time better and ultimately be more effective in work and life.
How do you grow your technical skills?
I'm always reading. I read lots of technical journals and technical blogs. I also play with lots of code, and I'm often disassembling things.
How do you prefer to find answers to your questions?
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
When I was working in Lexington, I would bike 13 miles a day each way to get to work in the summertime. I'm going to see if I can bike once a week to work in Littleton from Cambridge! Wish me luck...
Kartik_Chandrasekhar 2700060SE1 Visits (3887)
Sometimes in our days as technical support we find the need to validate what type of OS install is on a machine as a way to identify the environment in which a product may be encountering difficulties.
To help with that discovery, here are two commands we have found to check if an Ubuntu OS install is a server version or desktop setup: