kellypuffs 06000168YK Visits (2312)
For those of us in the Electronic Support arena, getting good actionable feedback in order to steer or improve our offerings is more rare than I would like.
So we were thrilled to death to get the following piece of feedback from a client on one of our IBM Education Assistant Modules (our UCM/ClearQuest IEA module) recently:
"In general, an AWESOME resource! This presentation, had I known about it, could have accelerated my learning nine months ago.
Hooray! EXACTLY what we hope to accomplish with these education modules.
We get two pieces of very important information from this feedback: 1) the content is relevant and good for our clients, and 2) there is an opportunity here to see what we can do to reduce the time to discovery.
We have numerous ways you can help us do a better job providing you the information you need to be sucessful with your products.
When you search for and find relevant content on our support pages, take a moment to Rate This Page. Did it give you the information you were looking for? Why or why not? Did it help you solve your issue? These are all important points we consider in determining the effectiveness of our support content.
Continue to leave comments on the IEA modules you view and let us know if they were helpful and/or how we could improve.
We ARE listening for your feedback.
(And of course, feel free to engage with us here, or on twitter (@rationalsupport))
And thank you!
Photo credit: (cc) Tomas Sobek
kellypuffs 06000168YK Visits (2312)
Yup, no longer do you get wonderful hard-copy manuals when you purchase IBM Rational software.
Printed manuals are SO last century.... out-dated from the moment they are printed. They did look ever so nice on my bookshelf, however.
Now we have InfoCenters. All the information you knew and loved in your manuals is available on-line.
"ButbutbutBUT," you say, "what if I want something to carry into the server room with me?"
You can create PDF files and print out your own copies. Click on the link above (to the ClearCase 7.1 Infocenter) and scroll down to the bottom.
Under the Help System Overview section are links for creating your own PDFs or printing out topics. (If I can ever figure out why my screenshots are broken, I'll update this post with them.)
Hope this helps.
NEW OpenMic session on configuring, administering, and troubleshooting access to Rational product help
AcdntlPoet 2700019V2G Visits (2310)
The IBM Rational Client Success Team is holding an Open Mic session covering access to the Rational product Help content. This session is essential to anyone in need of web based help delivery or secured environment help content delivery alike. Add this session to your calendar today so you don't miss this important topic.
Hosted and presented by:
Overview: Rational products support web-based delivery of help which provides options for delivering product help content to users. By default, users access product help content from an IBM server hosted on the internet. If internet access is not available due to security or environmental issues, Rational product users and administrators also have options to download the help for local use or set up an intranet server to host and deliver the help content. Join us to learn more about the help delivery options, how to determine the best option for your environment, and get tips on configuring, administering, and troubleshooting Rational product help content.
For more information on these and other sessions, see the
kellypuffs 06000168YK Visits (2310)
Performance test results for scalability of Rational System Architect 11.4, by Kevin P Calandrella and Ryan R. Schmitz
kellypuffs 06000168YK Visits (2307)