Notes from Rational Support
Determining where functionality is implemented or what existing code may be relevant for understanding and implementing a work item can be difficult using conventional search technologies. A developer may need to already be highly familiar with existing details such as code organization and naming conventions to be able to use regular expression and other wild-card style searches effectively. In large projects such searches may not be practical, and the developer instead relies on acquired insight. Context-Aware Search enables searching using natural language rather than exact patterns. This capability allows analysis of a work item for relevant keywords. Using these keywords it then locates source code that may be relevant for the work item.
Starting October 19, IBM Rational will distribute activation kits using the IBM Rational License Key Center. For example, Rational Jazz-based products such as Rational Team Concert and Rational Quality Manager customers will now go to the License Key Center to get their product activation kits instead of IBM Passport Advantage.
This change is being made to provide a consistent method for IBM Rational customers to obtain and manage their license keys and activation kits.
This change affects the following products:
IBM Rational Application Developer (RAD)
IBM Rational Business Developer (RBD)
IBM Rational Developer for System z (RDz)
IBM Rational Developer for System i (RDi)
IBM Rational Functional Tester (RFT)
IBM Rational Manual Tester (RMT)
IBM Rational Method Composer (RMC)
IBM Rational Modeling Exension (RME)
IBM Rational Performance Tester (RPT)
IBM Rational Professional Bundle (RPB)
IBM Rational Software Analyzer (RSAR)
IBM Rational Software Architect (RSA)
IBM Rational Software Modeler (RSM)
IBM Rational Quality Manager (RQM)
IBM Rational Requirements Composer (RRC)
IBM Rational Team Concert (RTC)
Click here to view a video explaining the Rational License Activation kits, featuring the dulcet tones of "Diamond" Dave Dimillo.Click here to view a video explaining the Rational License Activation kits, featuring the dulcet tones of "Diamond" Dave Dimillo.
More information in this technote: http://www-01.ibm.com/support/docview.wss?rs=2&uid=swg21406750
For more informatiion on Rational license keys, visit the Rational Support Licensing Site.
Awesome Ignite-style presentation on Knowledge-Centered Support by David Kay. He rocks.
Knowledge-Centered Support (KCS) in five minutes, using the Ignite format: 20 slides, 15 seconds each. Learn why KCS has emerged as the best practice for support knowledge, how it differs from conventional approaches, and how to get started.
AcdntlPoet 2700019V2G Marcações:  conferences rational events rational-client-support webcasts 5.280 Visualizações
Don't miss out on this! We've collected some webcast replays, blogs, videos, and articles from this week and highlighted them below... we've also highlighted the upcoming IBM conferences and events from across the globe, as well as upcoming briefings, webcasts, and seminars; you won't want to miss these!
Upcoming conferences and events: http://www-304.ibm.com/jct03001c/services/learning/ites.wss?pageType=page&c=a0000058&event
Upcoming briefings, webcasts, and seminars: http://www.ibm.com/developerworks/rational/find/events/
Finally, it's our turn to try to the new improved IBM Support Portal.
The IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. And you can now click to try the new portal from any Rational Support product support page on ibm.com.
start with the portal, select the products you are interested in and
then view resources and information about them. You can change up
your product list at any time, and the list is saved between your
sessions. If you log in, you can also rearrange the portlets on the
pages to suit your needs. Learn more about the portal by viewing
these demo videos, introducing the IBM Support Portal's capabilities
and key features:
Since the portal is a key part of our efforts to improve your online support experience, we're anxious to know if we're on the right track. You can submit feedback via the Feedback link in the portal, sending a note to email@example.com, or by posting a comment here.
What you have to say will influence Release 3, Release 4, and beyond -- making the IBM Support Portal New! and Improved! every step of the way.