Notes from Rational Support
Determining where functionality is implemented or what existing code may be relevant for understanding and implementing a work item can be difficult using conventional search technologies. A developer may need to already be highly familiar with existing details such as code organization and naming conventions to be able to use regular expression and other wild-card style searches effectively. In large projects such searches may not be practical, and the developer instead relies on acquired insight. Context-Aware Search enables searching using natural language rather than exact patterns. This capability allows analysis of a work item for relevant keywords. Using these keywords it then locates source code that may be relevant for the work item.
IBM Education Assistant Roundup: New videos for Rational Directory Server, ClearCase, ClearQuest, and Change
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There are new videos available on IBM Education Assistant for Rational. Included is an installation video for Rational Directory Server, and new videos covering how to upgrade ClearCase and ClearQuest in order to utilize WebSphere Application Server v8.0. Check out videos below.
Rational Directory Server
Rational ClearCase and Rational ClearQuest
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy. Leave comments and let us know if these demonstrations help you achieve your goals.
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Rational Synergy for Asia V7.1a was released for download via Passport Advantage on November 6, 2009.
This release is functionally equivalent to Rational Synergy 7.1 and supports Unicode character sets. Rational Synergy 7.1a is targeted for any customers who require Unicode Multilingual and Multiplatform support. This release can be used by any country requiring a unicode character set, for example: Japan, Russia, China, Taiwan, and Korea.
You can obtain this release through Passport Advantage Online (Passport Advantage and Passport Advantage Express customers are required to sign in to access the actual files.) If you or your organization did not purchase your software and support through Passport Advantage or Passport Advantage Express, you are required to sign in to the new IBM Software Group OEM Portal to access the actual files. This includes customers with Flexible Contract Type (FCT) license purchases and IBM Business Partners. For assistance with the IBM Software Group OEM Portal, please visit eCustomer care.
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Customer Service Week is a Global event to celebrate our customer service teams and recognize their dedication to every customer's success. In 1992, the U.S. Congress proclaimed the first full week of October "Customer Service Week" to recognize the importance of customer service, and honor those who serve and support customers.
At IBM, Customer Service Week has grown into a global event* to thank our dedicated staff for serving and supporting our clients. We'd like to take the opportunity to honor and recognize ALL of the individuals across the world-wide Rational Client Support organization who are dedicated to your success every day.
Each lab / cluster will be bringing their employees together to celebrate the great Customer Service we provide and celebrating with a little light refreshments and some fun activities.
In addition to all the various social events to celebrate the week, IBM is also hosting other internal Customer Service Events during the week for our diverse staff to dig deeper and learn more. Covering a broad scope of topics like "Customer Facing Skills education" and tracing/dump/debugging analysis, these job focused events will help them become even better in their roles as they provide some of the best-in-breed service in the industry!
IBMers the world over pride themselves on delivering tremendous value to you, our clients, by delivering innovative products and outstanding customer service. That single-minded commitment to clients is reflected in Customer Service Week and it's theme for 2011, "A century of outstanding customer service. " IBMers have focused on satisfying your needs for the past 100 years. As we mark our centennial, we remain fully committed to you and will continue to make your satisfaction our number one priority. Here's to our next 100 years of outstanding customer service!
*Note that because of national holidays, Customer Service Week will be observed the week of October 24-28 in China and November 7-11 in India.