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IBM has significantly updated the IBM Service Request application this week, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests.
Check out the complete details at the IBM Electronic Support Blog.
AcdntlPoet 2700019V2G Visits (2130)
In this week's downloads post we're shuffling up the format a bit to try and provide even more useful info surrounding the recent releases. Let us know in the comments if you prefer this new format or if you like the older listings style with a single link to the downloads available...
IBM Rational DOORS Requirements Management Framework Add On 18.104.22.168 is now available:
Rational Asset Manager (RAM) 7.5.1 is now available:
And, in conjunction with the new release of RAM, here's the "Top Requested RAM resources" for you to bookmark:
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Get it on your calendars! Coming, March 30th, at 2pm-3pm JP time:
This upcoming session will be presented in Japanese and at a region appropriate time. For more session details, check out our new Japanese OpenMic landing page. To tantalize you into joining, just look at all the great stuff slated to be discussed in this upcoming session: Topic: Tips for Rhapsody for Intermediate users As a client within the region, you won't want to miss this session presented for you in Japanese. For connection and dial-in details head over to the Japanese OpenMic landing page. This page highlights the next session's details scheduled on March 30th 14:00 to 15:00 JP time. Put it on your calendar!
Topic: Tips for Rhapsody for Intermediate users
As a client within the region, you won't want to miss this session presented for you in Japanese. For connection and dial-in details head over to the Japanese OpenMic landing page. This page highlights the next session's details scheduled on March 30th 14:00 to 15:00 JP time. Put it on your calendar!
AcdntlPoet 2700019V2G Visits (2126)
Below you will find links to the seven new downloads posted between April 24th, 2012 and today... don't forget to check out the 'tags' above to find other downloads you may have missed. You'll also find a nice bonus video exemplifying the benefits of signing into Support Portal!
The Benefits of Signing In to the IBM Support Portal- This quick tip video demonstrates the advantages of signing in to the IBM Support Portal, rather than using Support Portal anonymously. Visit the IBM Support Portal at:
NEW OpenMic session on configuring, administering, and troubleshooting access to Rational product help
AcdntlPoet 2700019V2G Visits (2124)
The IBM Rational Client Success Team is holding an Open Mic session covering access to the Rational product Help content. This session is essential to anyone in need of web based help delivery or secured environment help content delivery alike. Add this session to your calendar today so you don't miss this important topic.
Hosted and presented by:
Overview: Rational products support web-based delivery of help which provides options for delivering product help content to users. By default, users access product help content from an IBM server hosted on the internet. If internet access is not available due to security or environmental issues, Rational product users and administrators also have options to download the help for local use or set up an intranet server to host and deliver the help content. Join us to learn more about the help delivery options, how to determine the best option for your environment, and get tips on configuring, administering, and troubleshooting Rational product help content.
For more information on these and other sessions, see the