You asked for it, and here it is... more great info on our Service Request processes and how to subscribe to MyNotifications:                                  IBM Service Request streamlined problem submission process:  This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. Access SR through the IBM Support Portal at:  http://ibm.co/IBMPortalYouTube If you are not a registered SR user, first complete the tasks described in the quick start guide: ... [More]

Tags:  service_request mynotifications youtube rational videos rational-client-support

           We've been talking about KCS (Knowledge Centered Support) for quite a while now. In the past we've shown you the top reused docs for various products in the month prior. In the spirit of the end of year wrap-ups, however, today we provide you with the top reused docs of 2011 across all product sets. These are the docs which were used most often to helped solve your reported cases (PMRs) over the year. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use... [More]

Tags:  rational top-content rational-client-support top-support-content

Ever since the release of Rational Rhapsody 8.0.6, the ability to format code generation has just become BIGGER and BETTER. Take a look at the list of properties that could be used to format the code as you want. Every element like Class, Operation, Attribute and other model elements has its own property. The list is quite huge. These properties can be modified at the element level or its owner level. Even the specification and the implementation files have their own set of properties. As can be seen from the screenshot above, Rhapsody has... [More]

Tags:  rhapsody rational-rhapsody rational-client-support rational property writertemplates

Mark your calendars!       Please join us on Tuesday, September 6th , 2011, at 3pm IST as the Bangalore Rational Support Team leads a discussion around "RPT demo on custom coding and mitigating common recording and playback errors"     Description:      RPT load testing activities primarily involves Recording, Playback of scripts, Resource Monitoring which are dependent on the host / agent environment to work effectively. Many of the errors encountered during Recording, Playback or scripting in general can be root caused to the... [More]

Tags:  technical-exchange openmic open-mic