kellypuffs 06000168YK Visits (2083)
JUST in case you were lying awake at night, wondering which of Rational's IEA modules were most viewed in September … and I KNOW you were .... wonder no longer!
Education Assistant is a collection of multimedia educational
modules designed to help you gain a better understanding of IBM
software products and use them more effectively to meet your business
kellypuffs 06000168YK Visits (2083)
For those of us in the Electronic Support arena, getting good actionable feedback in order to steer or improve our offerings is more rare than I would like.
So we were thrilled to death to get the following piece of feedback from a client on one of our IBM Education Assistant Modules (our UCM/ClearQuest IEA module) recently:
"In general, an AWESOME resource! This presentation, had I known about it, could have accelerated my learning nine months ago.
Hooray! EXACTLY what we hope to accomplish with these education modules.
We get two pieces of very important information from this feedback: 1) the content is relevant and good for our clients, and 2) there is an opportunity here to see what we can do to reduce the time to discovery.
We have numerous ways you can help us do a better job providing you the information you need to be sucessful with your products.
When you search for and find relevant content on our support pages, take a moment to Rate This Page. Did it give you the information you were looking for? Why or why not? Did it help you solve your issue? These are all important points we consider in determining the effectiveness of our support content.
Continue to leave comments on the IEA modules you view and let us know if they were helpful and/or how we could improve.
We ARE listening for your feedback.
(And of course, feel free to engage with us here, or on twitter (@rationalsupport))
And thank you!
Photo credit: (cc) Tomas Sobek
kellypuffs 06000168YK Visits (2081)
We finally got some rain here in New England over the past couple of days .... some much-needed rain.
It's been so dry here that my backyard stream, usually burbling with snow melt, and filled with a chorus of spring peepers at this time of year, has been bone dry.
Until yesterday, when I gleefully snapped this shot of the stream running once again.
And my good friend and colleague Ben Hardill asked if I had recorded it for Creek Watch.
What is Creek Watch? Another wonderful, geeky, crowd-sourcing mobile solution from our friends at IBM Research.
Creek Watch is an iPhone application that enables you to help monitor the health of your local watershed. Whenever you pass by a waterway, spend a few seconds using the Creek Watch application to snap a picture and report how much water and trash you see. We aggregate the data and share it with water control boards to help them track pollution and manage water resources.
Honestly, how cool is that?
And it's FREE!
AcdntlPoet 2700019V2G Visits (2079)
Paul Gorans has written a great article outlining the Three deadly pitfalls to avoid on agile implementations and how to avoid them. And Paul would know... he is the global leader of the Accelerated Solution Delivery practice for IBM Global Business Services. He and his team support "agile with discipline" services, work with other IBM groups to integrate agile practices into services and product implementation engagements, and provide agile training to IBM Global Business Services professionals. So head on over to the Rational Technical Library and check out his skilled and experienced advice on how you too can avoid these pitfalls:
Three deadly pitfalls to avoid on agile implementations
AcdntlPoet 2700019V2G Visits (2077)
Okay, "Jazz it up" may indeed be a kitschy play on words here, but you get our meaning... Check out these two demonstration videos from our Jazz team covering IBM i projects in Rational Team Concert. Good stuff here!
Rational Team Concert: Creating an IBM i Project, build engine and build definition: This video demonstrates how to import an i Project, create a build engine and build definition, and run a build on IBM i. Rational Team Concert: Understanding Build Specifications and Impact Analysis on IBM i: This video demonstrates how to create and configure IBM i build specifications and use the Enterprise Extensions impact analysis feature.
Rational Team Concert: Understanding Build Specifications and Impact Analysis on IBM i: This video demonstrates how to create and configure IBM i build specifications and use the Enterprise Extensions impact analysis feature.