kellypuffs 06000168YK Visits (2286)
Vacations. Beaches, Holidays...
One of my colleagues reports that he will be out of the office next week at the Beep Baseball World Series in Stockton, California: League games will stream live all week long. More information at: Boston Renegades.
Those of you in the Mass Lab area can catch the Renegades at the Northeast Beepball Championship in Waltham, MA on August 29.
mquimby 060001FAVB Visits (2282)
There are many new videos available on IBM Education Assistant for Rational. New content covering topics for Rational Team Concert, ClearCase, Rational Application Developer, and DOORS. Check them out today!
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy. Leave comments and let us know if these demonstrations help you achieve your goals
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
AcdntlPoet 2700019V2G Visits (2281)
When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!
kellypuffs 06000168YK Visits (2281)
A good message always bears repeating ...
Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys:
Are you new to Rational?
Activation Kit Video New
The new Downloading Activation Kits video steps you through downloading your activation kit for RTC, RQM, RAD, RSA and other Rational products (9:27)
Basic Training Videos
Getting Started with Licensing and PA Guide The new Getting Started Guide (.pdf) covers the most basic of licensing questions to advanced topics for power users. Our goal is to help you efficiently deploy your Rational tools.
Rational Downloads Visit IBM Passport Advantage Online for product downloads and for ordering media.
Rational License Servers The license server manages your floating license keys. Visit this technote to learn about compatibility and where you can get the server.
kellypuffs 06000168YK Visits (2280)
1. Client Connections Lounge - Europe 2 - Dolphin Hotel - Lobby Level
Monday, June 6 - Wednesday, June 8 - 8:00am - 5:00pm
Join us in the Client Connections Lounge! Open to all Rational client and Business Partner references, as well as our Global Rational User Community, this lounge is a welcome retreat during your busy days ahead. Stop by and network with other clients and User Group members. Take a break, and enjoy a snack book a meeting, check your email, or just put your feet up and rest.
2. Birds of a Feather "Rational User Group" - Australia 3
Tuesday, June 7 - 7:00pm - 8:30pm
Birds of a Feather Sessions are back! Hear from key members of our GRUG Council as we talk about what the community is all about! Join us for an evening of networking as we announce the results from our latest GRUG Council elections.
3. GRUG Pedestal - Exhibit Floor
Monday, June 6 - Wednesday June 8 - Exhibit Floor Hours
The GRUG community will also have a pedestal in the IBM booth on the exhibit floor. Be sure to stop by and say hello to fellow GRUG leaders and members or bring by coworkers to sign up for the community.