kellypuffs 06000168YK Visits (2156)
Just a quick note to let you know that the 5 star rating pilot has now been expanded to include ALL Rational products.
Now you can rate any of our support documents, and let your peers know what content YOU found valuable.
You can find the Rate This Page widget at the bottom of our technical support content, right next to our Document Level Feedback. Please consider rating the content you find AND providing feedback, so that we can provide the best content possible.
Please and thank you!
AcdntlPoet 2700019V2G Visits (2153)
Our periodic roundup of tech articles from developerWorks Rational is hot off the presses again. The following articles went live over the past week and a half:
AcdntlPoet 2700019V2G Visits (2152)
When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!
kellypuffs 06000168YK Visits (2152)
Vacations. Beaches, Holidays...
One of my colleagues reports that he will be out of the office next week at the Beep Baseball World Series in Stockton, California: League games will stream live all week long. More information at: Boston Renegades.
Those of you in the Mass Lab area can catch the Renegades at the Northeast Beepball Championship in Waltham, MA on August 29.
Jin 110000QDCS Visits (2151)
The fourth day of the Innovate conference is also our Board of Advisors meeting.
When I first joined Rational, this was one thing that really impressed me. While I was familiar and had led many customer advisory boards before, I was surprised in a positive way to recognize how much Rational and clients both invest into this. We are serious about this here! There are pre-meetings and homework. Our Board of Advisors members gather input from their organizations on strategic needs and trends ahead of time and help Rational validate our investment focus and priorities. I find the conversations direct, open and very focused. Beyond Board of Advisors meetings, I see the clients more devoted strategic partners with IBM. What a great story!
This year we get to welcome about 30 Rational Board of Advisors members and special guests joining us for a deep discussion covering Rational’s strategic focus, system-specific tactics, DevOps and many other key topics. Thank you board members for being such devoted advisor and advocates of IBM Rational!