AcdntlPoet 2700019V2G Visits (2408)
When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!
AcdntlPoet 2700019V2G Visits (2407)
At Innovate 2012, IBM Rational caught up with IBM Electronic Support's guru Pat O'Connor (rationalwebguy on twitter) and chatted with him about what's new... plus we caught his session on making the most out of IBM eSupport and rolled it all up in to a Youtube video. Normally I wouldn't post two Youtube videos back to back like this, preferring to vary the type of content we highlight, but we just couldn't wait to get this one out there!
What's new in IBM electronic support- We managed to catch up with Pat O'Connor at Innovate 2012 who talked us through the latest innovations helping IBM customers get product support.
AcdntlPoet 2700019V2G Visits (2406)
Don't miss out on this! We've collected some webcast replays, blogs, videos, and articles from this week and highlighted them below... we've also highlighted the upcoming IBM conferences and events from across the globe, as well as upcoming briefings, webcasts, and seminars; you won't want to miss these!
Upcoming conferences and events: http
Upcoming briefings, webcasts, and seminars: http
AcdntlPoet 2700019V2G Visits (2405)
Introduction to Linked Data Concepts and OSLC- An introduction to linked data concepts and how they apply to Open Services for Lifecycle Collaboration (OSLC). OSLC Web Site
OSLC Web Site
kellypuffs 06000168YK Visits (2405)
Webinar on: Remote Execution of Automated Scripts using RQM Adapters.
Date: October, 12th, 2011
Time: 3PM - 4PM IST
Automated test tools integrate with Rational Quality Manager through the use of adapters. Each adapter serves as a bridge between the test tool and Rational Quality Manager. This session provides an overview on managing and executing the scripts from Rational Quality Manager using the following test tools:
- Rational Functional Tester
- Rational Robot
- Rational Performance Tester
- Rational Test RealTime
Speaker Bio: Rajat Pratap Singh works as a Senior Software Engineer and is a member of Rational Client Support team for IBM India.
He works with QM team, supporting IBM clients' success with the quality management products of IBM.
LINK TO ATTEND THE WEBINAR : http
The session will be enabled with Audiocast streaming. Alternate Tele Conference Login Details available for following locations, Bangalore, New Delhi, Chennai, Hyderabad, Kolkatta, Mumbai, Pune is Dial In Number : 44088778 Meeting Id: 92005410