ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Saurabh.Tyagi 270005CY2K Visits (4243)
IBM Rational Jazz token license configuration on Jazz team server
Token based licensing is an option, along with floating and authorized user licensing, within the Rational portfolio. Technically, the basis of token licensing is on the traditional floating license mechanism and process. However, when it comes to how the license check out (consumption) works, it has a different behavior.
In a token environment, each product consumes a predefined token value, not a predefined quantity as it does in a traditional floating licensing environment. The license key has a pool of tokens from which the license server automatically calculates the tokens being checked in and out across users and products.
Lets discuss how a token based licensing model can be implemented for Jazz-based products.
Jazz-based products use IBM Rational Common Licensing (RCL) token service provider, which is an extension of the Jazz Team Server (JTS) that forwards token requests to an IBM Rational License Key Server (RLKS). Jazz-based products and non Jazz-based products can share tokens from same pool of tokens.
How to generate Jazz tokens?
Log into the Rational license key center and follow the below steps to get the required Jazz tokens
You can also refer to the technote links below which will guide you in accomplishing this task:
To configure these Jazz based licenses, from a licensing perspective pre-requisites are:
The following picture shows a high level single server topology deployment of RTC using token licensing.
Once you have successfully configured your flexlm license server with token file, you downloaded from IBM Rational license key center (license.dat), Import the Jazz Keys (Jazz.Token.zip file) on the Jazz team server.
Post successful import of Jazz keys on the Jazz team server you will find an entry very similar to the below diagram
The above screen confirms that the Jazz tokens are successfully imported on the Jazz team server and we can now proceed to configure this Jazz Team Server to communicate with the Rational License Key Server that you installed and configured earlier.
In the Floating License Server section of the License Key Management page of your Jazz team server click the radio button next to IBM Rational Common Licensing Token Service to enable the service.
Hover over the icon in the Actions column until you see the edit hover. Click the icon to view the Server Configuration dialogs shown in following picture.
Configure the following two properties in the above dialog:
If the Jazz Team Server is able to connect to the Rational License Key Server, you'll see a green checkmark on the IBM Rational Common Licensing Token Service line as shown in following picture.
AcdntlPoet 2700019V2G Visits (4243)
In lieu of a "Meet the Peeps" post this week (due to vacations, holidays, etcetera) I thought I may wax philosophic for a moment about "community"and building connections.
mquimby 060001FAVB Visits (4231)
The first IBM Education Assistant Rational demonstration of 2012 has arrived! Rational Rhapsody support would like to show you how to use the reverse engineer feature. Check it out:
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
AcdntlPoet 2700019V2G Visits (4222)
In this six part demo series on developerWorks, we show you the ins and outs of IBM Rational Solution for Systems and Software Engineering. All six of the articles below will take you to pages on developerWorks from which you can either click to view the demo, or download the video and transcripts for review later or in secure environments.
IBM Rational Solution for Systems and Software Engineering Demo Part 1: Collaboration, Planning and Change Management- In this first demonstration in the lifecycle walkthrough we will show you how to use work item management, project dashboards and lifecycle traceability to deliver greater team collaboration, transparency and improved project over sight.
IBM Rational Solution for Systems and Software Engineering Demo Part 2: Requirements Management- In this demonstration, we will update and test a popular software library downloaded from the internet.
IBM Rational Solution for Systems and Software Engineering Demo Part 3: Quality Management- In this demonstration in the lifecycle walk-through we will show you how to use requirements and model driven quality management to validate system behaviour and verify compliance as early as possible in the lifecycle.
IBM Rational Solution for Systems and Software Engineering Demo Part 4: Architecture Management- In this demonstration in the life cycle walk through we will show you the use of standards based modeling techniques to capture, analyze and design complex systems.
IBM Rational Solution for Systems and Software Engineering Demo Part 5: Embedded Software Development- In this demonstration, we will update and test a popular software library downloaded from the internet.
IBM Rational Solution for Systems and Software Engineering Demo Part 6: Visualise, Analyse and Organise Lifecycle Data (RELM)- We will start inside Rational Team Concert as Susan, our lead systems engineer, and we're working inside the project for the Automated Meter Reader System.