Take a tour of IBM Education Assistant
Find more great education modules here.
mquimby 060001FAVB Tags:  ibm-education-assistant education multimedia rhapsody hot-support-content iea top-content 9,039 Views
The first IBM Education Assistant Rational demonstration of 2012 has arrived! Rational Rhapsody support would like to show you how to use the reverse engineer feature. Check it out:
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
The IBM Smart Business Development and Test on the IBM Cloud is a dynamically provisioned and scaled runtime environment that provides everything needed to develop and test application code; more importantly, it is one that highlights IBM's software offerings. This includes tools to configure and manage the dynamic execution environment, an IDE that facilitates the direct use of the execution environment and build and test tools that can exploit the execution environment. Other areas might include SaaS solutions for collaboration and governance infrastructure and resource repositories for source and reusable assets. All of this, supported by an internet based user experience that enables collaboration and reuse.
Reduce costs, improve service delivery, enable business innovation -- with easy-to-deploy cloud computing solutions from IBM.
Saurabh.Tyagi 270005CY2K Tags:  license-key-center rational products maintenance license renewals telelogic rational-client-support licensing 8,874 Views
Introduction on renewals concepts:
For products using date based licensing version, you will see both the original license order plus any renewal order for that product. The License Key Center will list the Renewal Order as a separate line in your account. To apply this to your license key, select the Renewal Order and it will give you the licenses associated to choose from. You may then add the quantity of the renewal per product and regenerate the key. Note, only registered licenses show up in the list of licenses available for upgrades using the renewal order. Important! The Original License Order and the Associated Renewal Order have to be registered on the same IBM Site ID. To be able to apply the renewal order and upgrade the license keys the orders need to reside on the same License Key Center account ID which is the same as your IBM Site ID
The license key can be used with any software version released before the end date of the in built license version (S&S end date). To be able to use any new release, the license key needs to be updated with new S&S orders for each period of renewal.
Click on "Get Keys" in the left navigation bar as shown below:
Select the Product for which maintenance or S&S renewal needs to be applied, lets say DOORS, then select the product and follow the instructions ahead.
In the "Required Information" screen, ensure you check for the correct Hostname and Host ID:
In the Version column, drop the box and select the latest version of the product and check the Original Maintenance End Date to be the current one. Please see below, Taking an example of Doors, we can choose the latest version while applying the maintenance to the license file:
In the Usage Quantity, key in the number of the licenses that needs to be upgraded to the latest maintenance.
Click on "Generate" and then download the latest license file by clicking the button "Download License Keys".
Useful Links :
Author: Saurabh Tyagi
Alex Moore 1000008GXE Tags:  power rdi system developer rdp ssl rational-client-support iseries rational 8,870 Views
Rational Developer for System i (v9.0): SSL enablement - This article details the steps needed in order to establish a successful SSL connection using RDi.
1. Logon to the Digital Certificate Manager of the iSeries.
2. Create New Certificate Store.
3. *SYSTEM, Continue.
4. No - Do not create a certificate in the certificate store, Continue.
5. Create Certificate store password, OK.
6. Click 'Select a Certificate Store', *SYSTEM, Continue & Continue.
7. On the left side of the screen select 'Create Certificate'.
9. Select 'Local Certificate Authority(CA)', Continue.
11. Select the following Applications to assign the certificate too:
12. Select 'Work with client applications' on the right side of the screen and assign the certificate to the following:
14. Select 'Copy and paste certificate'.
16. Add the newly created .cer to the studio by clicking on 'Window, Preferences, Remote Systems & SSL.
19. You should now be able to establish a SSL connection.
AcdntlPoet 2700019V2G Tags:  people innovate2010 rational speakers interview rcs ibminnovate support 1 Comment 8,805 Views
Our interview today comes from Amsterdam to highlight Bertrand Durou. As another presenter for next week's IBM Innovate2010 conference, Bertrand will be speaking on "Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest ". Plus, meet Bertrand at the Support Cafe' (agenda here) where he'll be demoing Service Request (SR) and helping clients get enabled managing PMRs on-line with SR. Check out his interview below so you'll have things to talk about when you meet him next week in Orlando at Innovate2010!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am Bertrand Durou: 39, French working in Amsterdam, living with a Spanish wife and 2 kids... The job role is KT program manager. I'm teaching and leading troubleshooting methodology. But that's really only one small aspect of what I do everyday...
How long have you been working for IBM and Rational?
10 years this year, 5 in Rational, and 5 in IBM Rational.
What are you currently working on?
Feeding this questionnaire
What project are you the most proud of?
Lately and without doubt, the implementation in MTS organization, which end up with an Award in 2009. With this implementation, the design/architecture of a "sustaining engineering" workflow based on ClearQuest, and presented at Innovate 2010
Are you a gadget person? What type of gadgets do you use?
I'm the proud owner of a Nokia 6021... I can call from anywhere in Europe and send sms
What's the coolest piece of tech news you've heard lately?
The Nanosolar Utility Panel or Thin-film solar panels .. Making a simple/cheap manufacturing process and easy to install solar technology is one way forward
What is your favorite part of working for Rational Client Support?
Working with a diverse and multi-national teams... And Clients. Totally different perspective everyday.
What are you passionate about?
Tell me about the biggest problem you've solved?
Problem with ODBC connections since upgrading to the latest OS400 release... I had no knowledge of this set of technologies, but helped out the Engineer during the training workshop to separate in 4 different distinct problems, and fix the most important one during the workshop
How do you define success?
The way the client is defining it at the beginning of the call
If you were stuck on a technology deprived island, what single technology could you not live without?
... None. Maybe a boat to go to a technology island
What is on your nightstand with regard to reading?
Magasin Géneral et Le Photographe
What has been your biggest surprise you have witnessed in the technology industry?
The Large Hadron Collider
What is your favorite technology that fizzled or failed to live up to the hype?
The Minitel Videotex online service
Any new technologies that you think are about to break into the big time?
What are you doing to make the planet smarter?
ISM-1805A : Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest
How are you using social networking today?
I deleted my facebook account summer 2007!! ... just had no time. I skype a lot instead.