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Notes from Rational Support
Notes from Rational Support: IBM Rational Client Support content delivery coordinated by Naomi Guerrero. We follow the IBM Social Computing Guidelines.
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    AVAILABLE: Rational DOORS 9.3.0.4

    kellypuffs 06000168YK | | Visits (6414)

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    I am very pleased to announce that the fix pack 9.3.0.4 for DOORS is now available! You can download DOORS 9.3.0.4 from the download page here: https://www.ibm.com/support/docview.wss?uid=swg24030148 New: DOORS 9.3.0.4 allows concurrent integration between DOORS and RTC and RQM DOORS 9.3.0.4 also introduces support for MS Office 2010 A complete list of what's fixed is available here: https://www.ibm.com/support/docview.wss?rs=4024&uid=swg27019741#5

    Tags:  rqm rational release rtc doors

    New white paper released: How to fine-tune your Rational Performance Tester playback

    AcdntlPoet 2700019V2G | | Visits (6413)

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            Check it out... This week we have published the following new whitepaper for IBM Rational Performance Tester:           Title:    How to fine-tune your Rational Performance Tester playback Abstract:   What parameters are available to override default playback settings of an IBM Rational Performance Tester script? What are the available values and what effect do they have? This document details how you can influence the following settings and behaviors. The POST content size in the Test Log. The time measurement accuracy. The Java... [More]

    Tags:  rational rational-client-support whitepapers rational-performance-test...

    Think Friday: Asking for feedback

    AcdntlPoet 2700019V2G | | Visits (6410)

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       No, this isn't an opinion missive or thought leadership article on how to ask for feedback. No, today is all about transparency and clarity. I'd like to take this Think Friday opportunity to beg, grovel, and blatantly outright ask for your input. We've been running the Rational Support social spaces for well into three years now, gaining on four in some spaces. All our efforts are of course focused on providing you, our clients, with higher value and better ways of finding solutions. Over this time we've sent out a few surveys to get a sense... [More]

    Tags:  rational-client-support rational social-business feedback survey community

    Rational Asset Manager 7.5 M3 - Lotus Connections

    kellypuffs 06000168YK | | Visits (6402)

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    Watch an overview demo of "What's new in Rational Asset Manager 7.5 milestone 3 - Lotus Connections" This is just one of several new Rational Asset Manager 7.5 M3 videos just posted to the IBMJazz channel on YouTube. Enjoy! Rational Asset Manager 7.5 M3 - Rational System Architect Rational Asset Manager 7.5 M3 - Artifact Links Rational Asset Manager 7.5 M3 - Social Gadgets Rational Asset Manager 7.5 M3 - Library Rational Asset Manager 7.5 M3 - Rational Insight Rational Asset Manager 7.5 M3 - Search facets

    Tags:  ram m3 rational connections lotus

    Applying Scrum Process Methods in Rational Team Concert- a two part series

    AcdntlPoet 2700019V2G | | Visits (6398)

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    Applying Scrum Process Methods in Rational Team Concert, Part 1 - Applying Scrum Process Methods in Rational Team Concert with Rational technical specialist Jeff Hanson.   Applying Scrum Process Methods in Rational Team Concert, Part 2 - The second half of the webcast on Applying Scrum Process Methods in Rational Team Concert with Rational technical specialist Jeff Hanson.   More information on this topic can be found at:  - ... [More]

    Tags:  rational-client-support scrum rtc how-to youtube rational-team-concert rational videos

    Meet Sabrina Hippert

    AcdntlPoet 2700019V2G | | Visits (6394)

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    This week we bring the spotlight to Sabrina Hippert / Wimsatt. Don't let both her names fool you, Sabrina really is just one person providing all that Accelerated Value support along with the rest of her team in RCS. You may THINK she is two people, though, as she seems to have her hands in a number of projects in addition to her role in AVP. I'm not sure where she even finds the time to travel, but she does! And while you're spending the time here, don't forget to see our previous interviews with our other busy peeps in RCS! Tell us a little... [More]

    Tags:  people rational rcs support interview

    A new 4 part video series on CLM and RRDI

    AcdntlPoet 2700019V2G | | Visits (6376)

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       The fine folks at IBM Rational User Technologies have been busy with new uploads to the TheOnDemandDemoGuy YouTube channel... check out this great series which covers report building for CLM in Rational Reporting for Development Intelligence:                        Collaborative Lifecycle Management and IBM Rational Reporting for Development Intelligence, Part 1 - Introduction to RRDI report authoring. This demo gives an introduction to report authoring for Collaborative Lifecycle Management (CLM) users using IBM Rational Reporting for... [More]

    Tags:  rational youtube rrdi videos rational-clm rational-client-support clm rational-reporting

    IEA: Learn about Rational Developer for System z v8.0.1

    kellypuffs 06000168YK | | Visits (6365)

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     Wanted to let you know about several new Rational Developer for System z IEA (IBM Education Assistant) modules that have just been published: PL/I editor (Flash) This demonstration covers this topic: Rational Developer for System z V8.0.1 - An overview of the new PL/I editor that is based on the Eclipse text editor framework, and how it can be customized per user preferences (Adobe Flash format) Integration with CA Endevor Software Change Manager - Enhancements in v8.0.1 (Flash) This demonstration covers this topic: Rational... [More]

    Tags:  rdz education iea

    Handling Data correlation errors in IBM Rational Performance Tester (RPT)

    Soumya Y Shanthimohan 270004GAQS | | Visits (6362)

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    A scenario where a web application was recorded using Rational Performance Tester (RPT).   After playback, data correlation errors were noticed in spite of manually creating the references. Upon analyzing the server responses, it was noted that some of the responses were sent in binary format.   Data correlation cannot be done on the response content if the data is in binary. The response should be in readable format to implement data correlation. The below steps were followed and the script was re-recorded: Open RPT Workbench... [More]

    Tags:  how-to rational-client-support rational-performance-test... rational

    Happy Thanksgiving to you all, in the US or elsewhere!

    AcdntlPoet 2700019V2G | | Comment (1) | Visits (6361)

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        As is the custom this time of year, those of us in the United States, and the expats living abroad are likely deep in the midsts of celebrating a day of thanks by feasting upon a traditional Turkey dinner with all the trimmings.   Of course that means the Rational Support North American crew is largely, if not entirely out of the office today and tomorrow (Nov 24th and 25th). Likewise, the blog will be quiet tomorrow as well to give us some rest from today's feasting    To our entire global audience of clients and IBMers alike, we wish you... [More]

    Tags:  holidays rational thanksgiving rational-client-support

    Looking for clarity? You need this: The Software Product Compatibility Reports tool

    AcdntlPoet 2700019V2G | | Visits (6360)

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              If you haven't yet, you need to check out this link:  http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/ What is it, you ask? Clarity comes in the form of  the Software Product Compatibility Reports tool : an innovative tool designed to allow you to easily generate custom reports about compatible IBM software combinations. Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or... [More]

    Tags:  maintenance rational reports eos compatability software rational-client-support

    Newly launched DevOps Community is reshaping the future of ALM

    AcdntlPoet 2700019V2G | | Visits (6347)

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      The ALM Community will soon be redirecting to the newly launched DevOps Community ! DevOps is reshaping the future of ALM as noted in a recently published Forrester report, Continuous Delivery is Reshaping the Future of ALM , saying "DevOps is now noisily elbowing its way into the mainstream- the revolution is just beginning, but it’s real and the time to act is now ." IBM DevOps is an essential enterprise capability for continuous delivery that enables organizations to seize market opportunities and reduce time to... [More]

    Tags:  community rational devops alm rational-client-support

    IBM Education Assistant Roundup: RDz and Rhapsody Design Manager

    mquimby 060001FAVB | | Visits (6347)

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    We have introduced Rational Rhapsody Design Manager to the IBM Education Assistant website with new tutorials. Also available are many tutorials for the newly released Rational Developer for System z V8.0.3. Rational Rhapsody Design Manager   Step by step installation procedure Server configuration with Tomcat and Derby   Rational Developer for System z   Category: Productivity enhancements Category: Editor enhancements Code review for COBOL Enhancement to simplify local developments for zComponent projects Endevor package support and other... [More]

    Tags:  education rhapsody iea manager design hot-support-content top-content dm multimedia rdz ibm-education-assistant

    Working Outside the Inbox: Let's Talk About Attachments

    kellypuffs 06000168YK | | Visits (6346)

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      When I first started writing this blog post, it was going to be about ALL the things that drive me crazy when they arrive in email. But then I realized that it was a loooong list .... a Herculean effort, especially if your inbox reminds you of the Augean Stables BEFORE the big clean-out. Unfortunately, we'll have to go about it the old-fashioned way ... one shovel-ful at a time. So, if you too want to work smarter, more openly, transparently, and effectively, you'll need to pick your battle.  One at time, look at the pain points or areas of... [More]

    Tags:  head-exploding woti attachments kellypuffs

    Video on how to use IBM Support Assistant Lite with CLM

    mquimby 060001FAVB | | Visits (6341)

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    There is a new video for the CLM products Rational Team Concert, Rational Quality Manager, and Rational Requirements Composer. The video demonstrations how you can gather and send diagnostic logs to support using IBM Support Assistent Lite. The video is available on IBM Education Assistant for Rational and the IBM Rational Support YouTube channel . Here are the links:   Rational Collaborative Lifecycle Management   Video on IBM Education Assistant with a downloadable version is  here . Video on the... [More]

    Tags:  rrc rqm isa rtc youtube clm demo iea hot-support-content top-content rational-client-support

    Integrate IBM Rational Focal Point with Rational Solution for CLM Applications

    AcdntlPoet 2700019V2G | | Visits (6341)

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         IBM Rational Education ( IBMRationalUE on YouTube) has been busy recently, building a solid five part series covering the varying aspects of integrating Rational Focal Point with Rational Solution for CLM. This five part video series shows you how to: Configure the integration between IBM Rational Focal Point and Rational Solution for Collaborative Lifecycle Management (CLM) Publish business needs to the Requirement Management and Change and Configuration Management applications Check the progress of the business needs           ... [More]

    Tags:  clm youtube videos rational-client-support rational-focalpoint rational-education rational-clm rational

    upcoming maintenance window

    kellypuffs 06000168YK | | Visits (6339)

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    Wanted to let you know that this weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time between 9:00 pm ET November 6 2010 and 7:00 am ET November 7 2010. What you can expect: The IBM Support Portal will be operational, and Site Availability and News portlet will contain information on the outage Search will provide results; but links will not reach content Our apologies for the temporary inconvenience. You can use the time to change the... [More]

    Tags:  maintenance content support

    OpenMic this Wednesday- Getting Started with Investment Analysis in Rational Focal Point

    AcdntlPoet 2700019V2G | | Visits (6338)

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       We have a great new Open Mic this week, devoted to getting started with Investment Analysis in Rational Focal Point. If your new to Focal Point, or a seasoned power user of this application, you won't want to miss this opportunity to learn or even share your own insights.                   Title: Getting Started with Investment Analysis in Rational Focal Point. Webcast Schedule: 18:00 – 19:00 (IST) 8:30am - 9:30am (EDT)  Wednesday, 31st October , 2012 for a duration of 1 hour Overview: Has there been a need to reason about where to assign... [More]

    Tags:  open-mic rational rational-client-support openmic rational-focalpoint

    Setting up email notification in Rational Change V5.3 & V5.2

    AcdntlPoet 2700019V2G | | Visits (6336)

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      Setting up email notification in Rational Change V5.3 & V5.2 - This is a demonstration of configuring email notification in IBM Rational Change using templates. This demonstration is also available on IBM Education Assistant:  http://publib.boulder.ibm.com/infocenter/ieduasst/rtnv1r0/topic/com.ibm.iea.change/change/5.3/Configuration/change_email_notify/change_email_notify.html Did this information help you to achieve your goal? Use the like or dislike buttons to let us know if it did or not. We appreciate your feedback! Subscribe to the... [More]

    Tags:  youtube videos rational-client-support rational rational-change how-to

    Rational Support Innovate Wrap-Up

    AcdntlPoet 2700019V2G | | Visits (6326)

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    Rational Support was very busy at Innovate 2011 this week ! Lots of great conversations and sessions - Take a look back at this week's blog posts from Notes from Rational Support and our friends at IBM Electronic Support for all the details!              Of course Innovate wasn't JUST for the attendees! If you weren't able to make it out to Orlando this year, you can still reap some fabulous benefits from the conference through our blog posts, but especially through the IBM Rational Livestream feeds for the conference! Take some time... [More]

    Tags:  rational conference innovate2011 wrap-up support rcs
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