PUBLISHED: ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
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Happy to announce the availability of a new whitepaper:
ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
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Our friends in IBM Electronic Support have been hard at work lately producing some great videos to help walk through various support tasks on IBM.com. In the three videos below, you will find them focused on specific scenarios with finding and downloading fixes using the IBM Fix Central facility:
Fix Central Shortcut Features- This quick tip video demonstrates how to take advantage of the shortcut features available on the IBM Fix Central website. Visit Fix Central at:http://ibm.co/FixCentralfromYT How to download a virtual I/O Server fix from Fix Central- This video demonstrates how to download a PowerVM Virtual I/O Server fix using the IBM Support Portal and Fix Central. Visit the IBM Support Portal at:http://ibm.co/SupportPortalfromYT
How to download a virtual I/O Server fix from Fix Central- This video demonstrates how to download a PowerVM Virtual I/O Server fix using the IBM Support Portal and Fix Central. Visit the IBM Support Portal at:http://ibm.co/SupportPortalfromYT
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When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!
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I suspect I could get DOORS Web Access (DWA) installed and running on Windows in 5 minutes. But I hear grumbling about it so I am sharing and timing a DWA 188.8.131.52 install in a rush. I’m usually in a rush.
[Start the stopwatch]
It is important to wait for it to start, as the first time you start it, it is uncompressing the .war files and putting them in different places - this can take minutes. If you interrupt it, you get partly deployed war files which will cause problems later.
When in the Tomcat window you see the message 'INFO: Server startup in xx ms', it should be done
[Stop the stopwatch]
24min 11sec. This included downloading and first draft of this blog. So 5 minutes is not in fact possible for me, I stand corrected. Downloading and starting are the slowest parts.
Avoid problems by having the DOORS client and DWA at the same version level and make sure that the client can start and that you don’t interrupt the tomcat start. If the database server is on the same machine, it is usually best to also upgrade it in order to avoid any DLL compatibility issues.
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What were the top 50 technotes reused in 2012? Well, I'm glad you asked!
Following are the teachnotes most used by our technical support engineers to help resolve the PMRs and issues you called in. In many cases, based on our implementation of Knowledge Centered Support (KCS) principles, these technotes were created to solve an issue from a PMR, and then reused again and again to solve the same issue for others.