IBM's Service Request has been updated based on your feedback!
IBM has significantly updated the IBM Service Request application
this week, with improvements to make this worldwide, consolidated
system for submitting technical support requests for all IBM software
products even more efficient and useful for our clients. Some changes
are refinements our clients have requested, others are new features to
improve the efficiency and speed with which IBM resolves support
requests.
Highlights include: Expanded Technical Support Chat (TSC) 2 new user types: New... [More]
Tags:  ibm-electronic-support service_request feedback sr |
A three part series on Getting Started with IBM Rational Functional Tester 8.3
IBM Rational Functional Tester v8.3: Getting Started - This 3-part video demonstration series explains how to get up and running quickly with Rational Functional Tester. Part 1 of the series explains how install the product and activate licenses. Rational Functional Tester Information Center for 8.3 releases: http://pic.dhe.ibm.com/infocenter/rfthelp/v8r3/index.jsp Part 2 of the series explains how to record a simple functional test script, play it back and view the playback logs: Part 3 explains other non-mandatory but useful tasks... [More]
Tags:  how-to videos youtube rational-functional-teste... rational rational-client-support |
Meet Dale Hobill
Our next lucky victim interviewee, this week is Dale Hobill. Over the years, Dale has worked in a number of roles within Rational Client Support , bringing with him a great focus and drive to each one. I'll let you try and guess what theme has sprouted most consistently in his work. Here's a hint, his answers below will tell you exactly what that theme is! As always, check out our previous interviews too! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Dale Hobill and I am a member of the... [More]
Tags:  rational support rcs people interview |
Live on developerWorks Rational in the past month
We're always working to bring you deeper value to the products you use. From our support perspective, this doesn't just mean troubleshooting tips or solutions to errors. It also means larger implementation content and best practices! Helping you avoid issues by highlighting best practices before trouble is seen is just another of those ways we help make sure you are as successful with these products as you need to be! That's exactly why we bring you this periodic series of roll-ups from our developerWorks Rational community... [More]
Tags:  developerworks rational devops rational-client-support clm dw |
AVAILABLE: bunches of new RSx/RAD stuff!
The links below will take you to the Support pages for downloads,
features, APAR listings, information centers, recommended fixes. Enjoy! Rational Software Architect for WebSphere Software Release information http://www.ibm.com/support/docview.wss?uid=swg27019674 New Features and Enhancements http://www.ibm.com/support/docview.wss?uid=swg27014043 Fixed Apar List http://www.ibm.com/support/docview.wss?uid=swg27013418 DCF Download doc http://www.ibm.com/support/docview.wss?uid=swg24027843 InfoCenter... [More]
Tags:  rsx rad release |
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