Using IBM Rational DOORS Next Generation's Rich Client Interface- In this video, narrator and Rational DOORS NG technical specialist Jon Walton walks you through using IBM Rational DOORS Next Generation's Rich Client Interface. The Rich Client interface varies from the web client interface in many significant ways. Jon shows you tips and tricks to using the interface, including many of the improvements that have been made since DOORS v9.x.
Another great round of articles were recently published over on the jazz.net library. If you've not yet made your way over there, here's four great excuses to click the link and see what you've been missing!
CLM 2011 reporting workshop A major component of the CLM 2011 release is reporting. This workshop provides insight into key details of the reporting component, and helps you understand how to get started through a series of hands-on exercises.
This past weekend, IBM updated the IBM Service Request application.
Highlights of the new features deployed on October 9th:
Makes it easier to access the IBM Service Request (SR) application.
All you need is a valid IBM Customer Number (ICN) – then you’ll be let
into SR. You won't have to wait for your Primary Site Technical Contact
(PSTC) to approve you.
You’ll be let in to manage your own service requests, before you get approved by your organization's PSTC.
Your PSTC will automatically be notified that you would like access to
that ICN's SR account - which will allow you to see not just your own
service requests, but all requests submitted by your organization.
All users will get multi-ICN search capability
Previously an AVP-specific feature, now opened up to all IBM clients.
Allows SR users to search across all their organization's ICNs in order to manage more effectively their service requests.
Unread Service Request indicators
that has changed since the last time the user has read it in SR will show up with a blue dot next to it and it will be bold.
Reorganized the menus
They make more sense now.
Example: To see the current list of ICNs you have and to request access
to additional ICNs, use the My Agreements option that is new to the left
navigation. This replaces what used to be in Relationship
On the My Agreements page, you can see the status of your email address.
If it isn't validated, then you can select the "Verify your email
address" link. An email with a special link will be sent so you can
verify your email address.
The advantage of verifying your email address is that a Site Technical
Contact (STC) can set up automatic approval based on email domains for
This new verification is now required to gain access to any additional ICNs or to become a provisional caller.
Improved new product selection
When opening a new Service Request record, you can search across components and products at the same time.
The search also dynamically changes as you type and there is no longer a
limit on the number of products or components that come back
(previously it was 500)
The IBM Service Request (SR) application is used to open, update, and report on service requests (formerly called Problem Management Records, or PMRs) online.
The following list was reported as the content most referenced by our Technical Support Engineers as they worked your Rational Clear Case and Clear Quest PMRs (problem management records) over the month of September. We hope you find this list as valuable a resource to help you address these issues as our TSEs have:
We'd love your feedback via our survey found here. Read on for a bit of background and explanation.
We launched our Twitter presence in April of last year, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you; to help you be successful with IBM Rational products.
We're sharing new and popular technotes, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open-mic schedules, and interviews with some of the many interesting people that make up our Rational Client Support teams.
We've been doing this all for a bit now, and would love to hear your feedback about how we're doing, as well as what improvements you may like! To that end, we have built out a short nine question survey to help you provide some quick, anonymous feedback. This survey shouldn't take you any more than 5-10 minutes of time, depending on how thorough you wish to be if you answer the two open text questions. Of course, you can always leave comments in our blog posts here as well!
This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU see even more benefit from our social media channels!