AcdntlPoet 2700019V2G Visits (2392)
Customer Service Week is a Global event to celebrate our customer service teams and recognize their dedication to every customer's success. In 1992, the U.S. Congress proclaimed the first full week of October "Customer Service Week" to recognize the importance of customer service, and honor those who serve and support customers.
At IBM, Customer Service Week has grown into a global event* to thank our dedicated staff for serving and supporting our clients. We'd like to take the opportunity to honor and recognize ALL of the individuals across the world-wide Rational Client Support organization who are dedicated to your success every day.
Each lab / cluster will be bringing their employees together to celebrate the great Customer Service we provide and celebrating with a little light refreshments and some fun activities.
In addition to all the various social events to celebrate the week, IBM is also hosting other internal Customer Service Events during the week for our diverse staff to dig deeper and learn more. Covering a broad scope of topics like "Customer Facing Skills education" and trac
IBMers the world over pride themselves on delivering tremendous value to you, our clients, by delivering innovative products and outstanding customer service. That single-minded commitment to clients is reflected in Customer Service Week and it's theme for 2011, "A century of outstanding customer service. " IBMers have focused on satisfying your needs for the past 100 years. As we mark our centennial, we remain fully committed to you and will continue to make your satisfaction our number one priority. Here's to our next 100 years of outstanding customer service!
*Note that because of national holidays, Customer Service Week will be observed the week of October 24-28 in China and November 7-11 in India.
AcdntlPoet 2700019V2G Visits (2390)
Using scrum methods with Rational Team Concert Version 4: Part 1. Set up the project, team area, and Product Backlog
Summary: Starting with Version 1.0, IBM® Rational Team Concert has supported the scrum project management approach. Over the years since, both this collaborative software and its support for scrum and agile teams have improved dramatically. This article, updated for Version 4.0.1, replaces previous articles and explains how to use RTC effectively within a scrum team. Part 1 walks you through setting up your project and team and filling your first product backlog.
Summary: Starting with Version 1.0, IBM® Rational Team Concert has supported the scrum project management approach. Over the years since, both this collaborative software and its support for scrum and agile teams have improved dramatically. This article, updated for Version 4.0.1, replaces previous articles and explains how to use Rational Team Concert effectively within a scrum team. Part 2 uses a hands-on example to explain how to plan and run your first sprint.
About the author:
About the author:
AcdntlPoet 2700019V2G Visits (2389)
Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. Hot off the presses is the top content reused during November to help solve your Rational Focal Point, Rational Change, or Rational Quality Manager issues. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
Have you found a technote that helped you solve an issue without having to open a PMR? Let us know by rating and leaving feedback on that content using the "Rate this page" stars on the top right of the content or the box of the same name at the bottom of each technote! Your feedback is highly valuable to us as we work to improve the quality of solutions and help you sole issues more effectively and efficiently.
IBM Rational Quality Manager
IBM Rational Focal Point
IBM Rational Change
kellypuffs 06000168YK Visits (2387)
In this week's Meet the Peeps installation, we are off to Canada for an interview with Brennan Brazeau, technical support engineer and knowledge worker, who also has some intriguing ideas for future technology.
Don't forget to check out some of our
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Brennan Brazeau, and I work in IBM Canada as a Technical Support Representative in the security space of Rational.
How long have you been working for IBM and Rational?
I have been working with IBM for last 3 ½ years ever since the company I was working at, Watchfire, was acquired. Prior to that, I had been working for Watchfire for a whole 3 ½ weeks before the company was acquired!
Have you had any other roles in Rational?
I am a Knowledge Champion (KC) for my team.
What are you currently working on?
I am currently working towards becoming a Knowledge Centered Support coach (KCS coach).
Describe a normal day for you.
A normal day consists of working on issues customers log with us in regard to our products, editing DCF documentation and playing the occasional ping pong game in the lunchroom.
Are you a gadget person? What type of gadgets do you use?
For being a techie person, not really. My cellphone is over 3 years old!
What is your favorite part of working for Rational Client Support?
Solving problems. On our team, we encounter a wide variety of issues and we always come across something different.
What inspires you in your work?
The clients. During conversations the most interesting stories come out. Such as the time a client almost punched Bill Gates in the face. By accident, of course.
In your spare time, if you have any, what hobbies or activities interest you?
Painting. It started off as a way to fill my blank walls, but I’ve continued on and have been creating some pieces for friends.
What is on your nightstand with regard to reading?
I always have 3 or 4 books on the go, but right now I’m reading How to Lose a War by Bill Fawcett, Son of Holmes by John Lescroart and Scott Pilgrim Vol 6 (Excitement level regarding upcoming movie - High)
What has been your biggest surprise you have witnessed in the technology industry?
That Facebook is still worth a kajillion dollars
Any new technologies that you think are about to break into the big time?
Database architecture and categorization. There’s an ever increasing amount of data being created and it needs to be sorted and stored somehow so it’s easy to get to.
What future technology would make your life easier?
Three words – Robot monkey butler.
What publications / websites do you read / visi
AcdntlPoet 2700019V2G Visits (2385)
Here's another combination of two of our recurring series type posts to get you the right information you need, just in time...
Following are the latest Rational Downloads posted since Feb 24th:
The following item also went live on developerWorks Rational Tuesday:
Create customized Rational Team Concert reports of multiple project areas This week we are also highlighting the following items on the developerWorks Rational home page and product pages that you may find of interest:
This week we are also highlighting the following items on the developerWorks Rational home page and product pages that you may find of interest: