Notes from Rational Support
mquimby 060001FAVB Etiquetas:  eclipse hot-support-content top-content designer education youtube cq clearquest multimedia 9.276 vistas
Now available on the IBMRationalSupport YouTube channel: a series of tutorials on Rational ClearQuest Designer! You can find all ten videos, nearly an hour's worth of schema designing goodness, in this playlist:
These videos focus specifically on the ClearQuest Designer interface first introduced in ClearQuest 7.1. Here is a sample:
Saurabh.Tyagi 270005CY2K Etiquetas:  license-key-center rational maintenance products license renewals telelogic rational-client-support licensing 9.249 vistas
Introduction on renewals concepts:
For products using date based licensing version, you will see both the original license order plus any renewal order for that product. The License Key Center will list the Renewal Order as a separate line in your account. To apply this to your license key, select the Renewal Order and it will give you the licenses associated to choose from. You may then add the quantity of the renewal per product and regenerate the key. Note, only registered licenses show up in the list of licenses available for upgrades using the renewal order. Important! The Original License Order and the Associated Renewal Order have to be registered on the same IBM Site ID. To be able to apply the renewal order and upgrade the license keys the orders need to reside on the same License Key Center account ID which is the same as your IBM Site ID
The license key can be used with any software version released before the end date of the in built license version (S&S end date). To be able to use any new release, the license key needs to be updated with new S&S orders for each period of renewal.
Click on "Get Keys" in the left navigation bar as shown below:
Select the Product for which maintenance or S&S renewal needs to be applied, lets say DOORS, then select the product and follow the instructions ahead.
In the "Required Information" screen, ensure you check for the correct Hostname and Host ID:
In the Version column, drop the box and select the latest version of the product and check the Original Maintenance End Date to be the current one. Please see below, Taking an example of Doors, we can choose the latest version while applying the maintenance to the license file:
In the Usage Quantity, key in the number of the licenses that needs to be upgraded to the latest maintenance.
Click on "Generate" and then download the latest license file by clicking the button "Download License Keys".
Useful Links :
Author: Saurabh Tyagi
Avinash S 270001HXUA Etiquetas:  rational-clearcase linux rational downgrade nfs rational-client-support 9.247 vistas
I have just been working on couple of IBM Rational ClearCase issues where a downgrade of the nfs version from nfs 4 was needed on their RHEL machines. So, I am sharing the info about the steps to downgrade the nfs version so that it can be handy if any of you also come across the same issues.
I hope this helps any of you who are also in need of downgrading to nfs 3.
KushagraSharma(Kush) 270002FD5Y Etiquetas:  rational-client-support tips rational license-key-center tricks licensing access license 9.245 vistas
Once you have access to the IBM Rational License Key Center Website (as described in our prior blog post here) and if you are looking at activating your Rational Product you are required to generate a license from the License Key Center Website.
Now let us explore the steps to generate the Floating license keys:
5. Select the type of license key that you need to generate from the list displayed
14. Click Generate
16. Transfer the license key to the system where it needs to be imported to the License Key Server
Reference today's prior blog post for information on "How to get access to the Rational License Key Center Website to obtain Rational"
Author: Kushagra Sharma
Simplify analysis on software problems and accelerate the time to resolution with IBM Support Assistant v4.1 ... with even more components and tools to find solutions faster. Some of these tools include Log Analyzer, IBM Dump Analyzer for Java and Visual Configuration Explorer.
And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!
IBM Support Assistant is a complimentary software offering which provides clients with a workbench to help clients with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, clients will be prepared for self-analysis and diagnosis on a wide variety of software problems.
The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.
Some of the new and expanded features include:
You can get more release information and technical details at the following resource: http://www.ibm.com/support/docview.wss?rcss=rtlblog&rs=3455&uid=swg21386791