ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Saurabh.Tyagi 270005CY2K Visits (4149)
Introduction on renewals concepts:
For products using date based licensing version, you will see both the original license order plus any renewal order for that product. The License Key Center will list the Renewal Order as a separate line in your account. To apply this to your license key, select the Renewal Order and it will give you the licenses associated to choose from. You may then add the quantity of the renewal per product and regenerate the key. Note, only registered licenses show up in the list of licenses available for upgrades using the renewal order. Important! The Original License Order and the Associated Renewal Order have to be registered on the same IBM Site ID. To be able to apply the renewal order and upgrade the license keys the orders need to reside on the same License Key Center account ID which is the same as your IBM Site ID
The license key can be used with any software version released before the end date of the in built license version (S&S end date). To be able to use any new release, the license key needs to be updated with new S&S orders for each period of renewal.
Click on "Get Keys" in the left navigation bar as shown below:
Select the Product for which maintenance or S&S renewal needs to be applied, lets say DOORS, then select the product and follow the instructions ahead.
In the "Required Information" screen, ensure you check for the correct Hostname and Host ID:
In the Version column, drop the box and select the latest version of the product and check the Original Maintenance End Date to be the current one. Please see below, Taking an example of Doors, we can choose the latest version while applying the maintenance to the license file:
In the Usage Quantity, key in the number of the licenses that needs to be upgraded to the latest maintenance.
Click on "Generate" and then download the latest license file by clicking the button "Download License Keys".
Useful Links :
Author: Saurabh Tyagi
IBM Rational Rhapsody family provides a collaborative design, development and test environment for systems engineers and software engineers. It uses Systems Modeling Language (SysML) and Unified Modeling Language (UML) to enable rapid requirements analysis and visual, model-based design.
The UML diagrams are views into the underlying semantic system model; each kind of diagram emphasizes some aspect of the model.
Example - Dynamic aspects is represented by behavior diagram - State chart.
Statecharts define the behavior of objects by specifying how they react to events or operations. The reaction can be to perform a transition between states and possibly to execute some actions. When running in animation mode, IBM Rational Rhapsody highlights the transitions between states.
The discussion covers few modeling challenges with state chart using Rational Rhapsody and how to over come those challenges:
1) Evaluation of condition connector in state chart
A scenario where a variable (count) is decremented before the condition connector and is expected to terminate if value of variable is 9 (count==9).
However, on executing you observe that the condition doesn’t take the change in the variable on the transition. Instead it takes the initial value of the variable for comparison.
The work around here is to have an additional dummy state in between to get the desired output.
2) Multicasting with rapid ports in layered structure
Currently, the multicasts of event via rapid ports (ports that have no provided/required interfaces) are supported only from a direct invocation.
Example - One sender object and two receiver objects
Consider a scenario where the event is first sent from the Class A's object(itsA) and then it reaches the Class B's object(itsB), from where it is delegated to its 2 inner parts(itsB1 and itsB2
No multicasting is available on having multi layered structure.
The Workaround is to add an additional state chart and MULITCAST_GEN() macro in class B.
3) Working of Reaction in State
In a single state for a Reactive class, you would expect to continuously print a statement after elapse time of tm (1000). However, upon execution it prints only once instead of continuous timer.
Using a tm (1000) as a trigger for a reaction in state means that 1 second after you enter the state you'll be triggered. It's not a continuous timer.
To restart the timer you have to exit the state and re-enter it. It needs a design change as below.
4) Combining Junction Connector and Condition Connector in a state chart
You would like to have several events from a state and a condition to determine the other state.
You cannot join several transitions into a condition connector neither you can have a transition from a junction connector to a condition connector.
However, you can model to add a dummy state in between that will further evaluate for condition connector.
AcdntlPoet 2700019V2G Visits (4124)
In lieu of a "Meet the Peeps" post this week (due to vacations, holidays, etcetera) I thought I may wax philosophic for a moment about "community"and building connections.
AcdntlPoet 2700019V2G Visits (4121)
Application Lifecycle Management, also known as ALM, is not a new phrase in software development, but perhaps one with which you are still not entirely familiar. ALM can help improve lifecycle collaboration and software development efficiency. How, you may be asking? Why through diligent application of the five imperatives for ALM, of course!
CM Crossroads has just published an article featuring our Collaborative Lifecycle Management Solution, titled "Five Imperatives of ALM", written by our very own Carolyn Pampino!
Not only does the article detail the benefits of ALM in general, but it also demonstrates how IBM Rational has raised the bar for ALM solutions by articulating five imperatives backed by proof points showing how our integrated product offerings meet those imperatives.
So go on, check out Carolyn's content rich article on CM Crossroads... we hope you enjoy it as much as we have! You can find the article here:
And don't forget to check out our other C/ALM content on the Jazz.net library where we will also publish a .pdf version of Carolyn's Five Imperatives soon! Just point your browser to: http
There, you'll find more great articles like: