mquimby 060001FAVB Visits (3405)
A new white paper is available that covers security testing for your Rational Application Developer applications!
Abstract: This white paper focuses on the integration of IBM Rational Application Developer (RAD) and IBM Security AppScan Source Edition with Developer plug-in. The article provides insight on Rational Application Developer, Security AppScan Source, and the integration. The article covers how install the Security AppScan Source Developer plug-in and use the integration with Rational Application Developer.
Released: July 19, 2012
kellypuffs 06000168YK Visits (3400)
What's February 17th?
Our CCRC Open Mic Call, that's what!
A new thread has been opened on the ClearCase developerWorks forum, where we are soliciting your input ... please feel free to post your questions on the thread, and be sure to join us on February 17th at 1pm EST to talk with some of our resident CCRC 7.0.1/7.1 experts.
Hope to "see" you there!
AcdntlPoet 2700019V2G Visits (3386)
Today we bring you an interview with Anthony Cooray. As a manager from our Melbourne, Australia office, Anthony leads the team of technical support engineers for the Japanese region. With a self-confessed passion for software, he stays busy working with teams all across the organization to improve the products as well as support. Of course he's as "driven" in his spare-time as he is on the clock, as you'll see below. And don't forget to check out some of our previous interviews too!
I am the Technical Support Manager for Japan. In this role I have the responsibility of ensuring the efficient and effective delivery of support to our client base in Japan. Support is provided with the help of a number of support and development teams located around the world. I work with all these teams.
When did I join:
I joined IBM Rational in 2006
Before moving to the current role, I was the Asia-Pacific Support Manager for Rational Clearcase and Clearquest.
What I am working on:
There are 2 areas that I am focusing on: One is on creating more technical content in local language, the second is to provide more effective support when a large number of IBM products are involved in a solution.
I usually start around 7:30AM and check my emails from the previous night and do any needed meetings with my colleagues in the US. Then, I go for a swim or walk and restart around 10AM. Most of my day will be occupied with emails and calls with clients, TSE's, peer managers, Sales and Tech Reps, other IBM support teams, development teams etc. I stop at around 6PM but work for 1-2 hours later in the night to take care of any issues that come late.
Project I am proud of:
When I came into this role, one of my major focus areas was to reduce our average time to solution given by support. Over the past 2 years we have to managed to reduce this time by nearly half. That is very satisfying.
Biggest Problem Solved:
In a support role we only have a few hours to solve a given problem and we handle hundreds of such problems. During my days as a support engineer, I used to support a product family that had 10 support staff in America, 8 in Europe and only myself in Asia. For over 3 years I handled all severity 1 issues from all over the world all on my own during my work hours. There was a lot of pressure to recover the systems fast and I had no one next to my desk to pull some ideas. However, it was also a great experience talking to clients from all over the world.
Biggest Problem ahead:
We have a lot of new and exciting products both created in-house and acquired. I am sure there will be many more to come. As the number of products and technology layers increase, we need to keep discovering new ways to effectively support those.
Are you a gadget person:
I would not say that I am a gadget person as such, but my Blackberry is great!
What types of gadgets do you use:
Not sure if it can be called a gadget, but I have built a Home Cinema, and watching sports and movies in large screen with surround sound at home has been a lot of fun. I watched the Soccer world cup final and it was great in High Definition on a big screen.
Gadgets that I cannot live without:
Blackberry perhaps is the gadget that I will miss although I have now come to take it for granted.
Coolest piece of tech news:
The recent story about IBM Jeopardy machine was very interesting. The way Statistics are used to arrive at the answers was very cool.
Recent Technologies that interest me:
I have always had an interest in man-machine interaction I am looking forward to the day when I can get rid of my mouse and do everything by touch and voice or anything else that will be more natural. It is good to see touch devices become popular and getting into the mainstream.
Technology that should get more attention:
Voice Recognition has become really good recently. I can use Dragon to do Sametime chats when working at home.
If you were stuck in technology deprived island:
Nothing that I currently own. I have for the most part stayed away from the Apple bandwagon so far although I get to play with them since both my son and daughter use nothing but Apple.. I am planning to buy an iPad soon mostly due to the new UI and having all my books, magazines, movies etc., in one gadget and operating them by touch should keep me happy in the island.
Biggest surprise in the technology industry:
The speed at which Virtualisation has spread even to the middle and lower end of the market has surprised me.
What is on your nightstand for reading:
A New Kind of Science by Stephen Wolfram ........We have gone past 500 years with the current method of building knowledge.
Whenever I get a long holiday, I like driving very long distances. In January this year I had 3 weeks off and drove 8000km's from Eastern Australia to Western Australia and back. I am still not sure why I like this when air travel is so cheap. I was born in a small island country and that may give a clue.. Also in summer I do kayaking in the weekends. In winter I do a bit of hiking on mountain trails with my wife.
Use of Social Networking:
I am not an active user but it has helped me get back in touch with a lot of people I had lost touch with. They are in many corners of the world. In fact I was quite active in during the text only internet days.
Do you have any big plans for the future:
Nothing that big but one dream left is to write a book. I have the outline in my head and don't want to go into detail here and it's not going to happen anytime soon either..
What am I doing to make the Planet Smarter:
In an indirect way, help clients build great applications that make the world more intelligent. Sometime in the future I wish I can make a more direct contribution via analytics and leverage my past investments in learning statistics..
Publications Websites frequented:
The Economist is one thing I have been reading for nearly 2 decades. It is not a pure economics magazine and has insightful articles on many general topics. I also browse a couple of websites regularly to keep updated on what is happening in our industry.
Getting answers to my questions:
These days, first thing that come into the mind is Google. . I keep trying other engines but amazed at how Google returns exactly what I am looking for at the top. How do they read my mind? When I need more authoritative sources, I go to a number of academic databases available online.
What inspires me to work at Rational:
The world is increasingly dependent on software. To make even a small contribution to advance the world by helping build better software is a worthy cause.
Software has been although more from a social perspective than a pure technology perspective. After all, software can bring a lot of change to humans and society and it is my belief that a platform such as Jazz was inspired by the desire to improve productivity through better ways of human interaction.
In personal life it is Inner Happiness. At work it is satisfied clients who make the best use of our products and solutions and grow with us.
kellypuffs 06000168YK Visits (3379)
The On-Demand Demo Guy has a new YouTube video: Project Portfolio Management with Rational Focal Point
Learn how IBM Rational Focal Point helps organizations achieve their overall company goals. Project portfolio management can be described as methods for analyzing and collectively managing a group of current or proposed projects based on numerous key characteristics. This demo explains how Rational Focal Point provides visibility into each project's total expected cost, consumption of resources, expectedtimeline, benefits to be realized, and relationship or inter-dependencies with other projects in the portfolio.
AcdntlPoet 2700019V2G Visits (3377)
This week we have the pleasure of spotlighting Annie Cheng. Annie is a Software Service Analyst for RCS specific to the XL C++ and Fortran Compilers space and has some great insights to share about debuggers and what she sees as vital skills to success. Plus, don't miss some of her favourite websites as well; you may find them quite useful and enlightening in your own space! And, of course, check out our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am a Software Service Analyst for IBM Rational XL C/C++ and Fortran Compilers Support team located in Toronto, Canada. Our team help clients around the world to resolve complex compilation technology problems ranging from language standards, coding problems, compiler defects, linking, debugging, parallelism, optimization to questions and best practices on various platforms such as AIX, Linux, BlueGene and z/OS. We collaborate with clients and various system components across IBM to get to the root cause and solution. We also contribute in product release life cycle, product features, testing, documentation and process improvements.
Before joining IBM Canada, I worked in Silicon Valley as a developer on emerging mobile technologies after my graduate school study. I currently live in Vancouver, Canada with my husband and 4-year-old daughter.
How long have you been working for IBM and Rational?
I joined the IBM Rational Compiler team in Toronto in November, 2005.
Describe a normal day for you.
I live on the West Coast, my teams are mostly on the East Coast and my clients are worldwide. To get the most overlap, I start early. The morning is usually packed with meetings and discussions with clients and development teams all around the world for problem analysis, brainstorming, collaboration and issue tracking. After a late lunch, I turn to individual investigation and a lot of the heavy work such as emails, mining data, gathering information for knowledge sharing, etc. I also check emails at night sometimes.
What is your favorite part of working for Rational Client Support?
Overseeing our clients to succeed and realize their technical investment from using our products is my favorite part. Understanding client's pain points built my knowledge about their diverse industries. The complex nature of our client's problems makes everyday challenging and fulfilling. Working with a global team with incredible talent is also very rewarding.
What inspires you in your work?
The problems we face everyday and the people around us. I am learning something new everyday.
What are you passionate about?
I am passionate about helping clients to succeed and realize their technical investments.
In your spare time, if you have any, what hobbies or activities interest you?
I love running. In summer, I run outside in the neighborhood or in the parks; and in the winter, on the treadmill. I participate in local fund-raising running events. I also enjoy hiking and skiing in the mountains.
What type of gadgets do you use?
I am not a gadget person. My cell phone is 8 years old! But I love Amazon Kindle. When we moved from Toronto to Vancouver, we donated a lot of books. I now keep many titles and PDF files in the Kindle. My home is a lot cleaner now! No more half opened books scattered around and the space for the bookcases was replaced with a treadmill which I also love so much!
When did you first become interested in technology?
Maybe at 6 years old, when my 12-year-old brother was building a model ship with remote control circuit boards from scratch. I helped by passing him the tube-like transistors (It was more than 20 years ago and those things are still very bulky!). I sorted them by shapes and colors. I was scorched by the welder and I still have a scar on my wrist. But it was so cool to see the little ship sail in the pond with the remote control later!
What tools / skills have you acquired that you feel are vital to your success in this field?
Problem solving, thinking out of the box and maintaining a high level of curiosity are important in technical fields. However, communication, interpersonal skills, business skills (aka, soft skills) are the ones that make the difference in the long run.
What is on your nightstand with regard to reading?
In my Kindle, I am currently reading "Delivering Happiness" by Zappos's CEO Tony Hsieh. Tony has given some interesting insights about exceptional customer service.
What are you doing to make the planet smarter?
I work from home and do not commute.
How are you using social networking today?
I use Facebook to connect with friends, families and colleagues. I use LinkedIn to connect with colleagues and clients and share product and support news. I also contribute to our C/C++ Cafe blogs for proactive support and knowledge sharing with clients. I am starting to use Twitter to follow interesting people that I could learn from.
What are some of your favorite webs
There are too many to name. I found a lot of the IBM Lotus Connections blogs interesting! Among them are C/C++ Cafe and Notes from Rational Support, of course. And outside of work, I like watching minimalist chef Mark Bitman's cooking videos on NYTimes, and reading on marketing guru Seth Godin's blogs.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
Many people may not know that the C/C++ compiler for AIX also ships a GUI debugger called IBM Debugger for AIX. It's a great tool for your debugging needs! And with Rational Developer for Power, it combines the whole edit-compile-debug experience together!
Also, I work remotely, so I don't get to see many of my colleagues face-to-face, so don't be afraid to call and don't be surprised if I call you to catch up!
AcdntlPoet 2700019V2G Visits (3374)
We are neck deep into "that time of year"; holiday preparations and festivities are in full swing, vacations are in effect, and those of us working this week have been wrapping up our projects before we wrap up our gifts.
With the year coming to a close, I thought it'd be nice to highlight some of our top visited posts from 2010. Take a moment and review some of the posts which made Notes from Rational Support valuable to you this past year...
Your humble blog authors will be on hiatus for the next week, so you'll likely not see many posts from us until after the new year; but we do have some exciting new programs starting up soon... Of course, you'll have to wait until well after Christmas and New Years before opening those presents!
Until then, from all of us in Rational Client Support, have a safe and happy holiday season and a wonderful New Year!
photo credit: (cc) flikr user jreed
kellypuffs 06000168YK Visits (3353)
It is with great pleasure we announce that Rational Client Support's own David Sampson and Jasper Chui have been accepted into the IBM Corporate Service Corps program.
The IBM Corporate Service Corps is a leadership development program and focuses on economic, social and environmental challenges in emerging countries. It is often referred to as IBM's version of the Peace Corps.
The Corporate Service Corps (CSC) exposes high performance IBM employees to the 21st century context for doing business --- emerging markets, global teaming, diverse cultures, working outside the traditional office, and increased societal expectations for more responsible and sustainable business practices. CSC participants perform community-driven economic development projects in Africa, Asia, Eastern Europe and Latin America, working at the intersection of business, technology and society.
application process is highly competitive and it is an honor to be
Congratulations to David and Jasper on their selection for this program, and we look forward to hearing about their adventures!
KiranChikkanna 270005HX17 Visits (3348)
Rational Solution for Collaborative LifeCycle Management 2012(CLM 2012) was released in June 2012.
In this post, I have tried to capture the changes in CLM 2012 from a licensing perspective. I have outlined the licensing requirements for the clustering requirements and covered the implementation changes in the Jazz token licensing for CLM 2012. Also, there is a small section answering the most frequent questions asked in the context of deployment of CLM 2012 licenses under “FAQ section”. So watch out for those tips!
Ok, lets get started now. To begin with let me broadly list the changes which have been brought in CLM 2012 from the licensing perspective.
What's New in Licensing for CLM 2012:
Licensing in High avai
There are 2 types of HA/Clustering available with CLM 4.0:
Both the setups do not require extra CAL ( Client Access Licenses ) for the applications hosted on the JTS, Since there will be only one repository. Both the setups do not require the extra server licenses as well ( JTS ). They need the WAS and freely available key file from support to activate capability, which is not a license file and customers need to contact the product support in order to obtain the same.
Design Management Licensing
Design Management is a collaborative web-based tool that enables a broad set of stakeholders to contribute to and influence the design of products, software, and systems. Rational Software Architect Design Manager ([Beta] and Rational Rhapsody Design Manager [Beta] use the Design Management (DM) application, which includes the Design Management capability.
Important: The integration with Design Management is considered beta functionality and is for evaluation purposes only.
There are no extra licenses available as of now for the Design Management tools. As of now the following client license types: Contributor (RTC, RQM, RRC), Developer (RTC), Quality Professional (RQM), and Analyst (RRC) have been provided with only the Read-access capabilities to Design Management [Beta]
License Compatibility with 3.0.x appl
The 4.0 licenses work with 3.0.x applications but 3.0 licenses do not work with 4.0 applications. This compatibility allows for a topology where not all applications have to be upgraded to v4.0 at the same time.
You can upgrade JTS and one of the applications and continue to work with the other applications at the 3.0.x level. You can upgrade Jazz Team Server and support both RTC 3.0.1 and RTC 3.Next clients. You can upgrade one CLM application at a time (rather than having to do all at once). Allows RTC, RQM, RRC to upgrade incrementally. 4.0 CALs would require the JTS version to be at 4.0. However 3.0 CALs can be imported into JTS 4.0 without any problem.
When Jazz Tokens are used as licenses instead of CAL's and when the version of CLM is upgraded to 4.0, we have incompatibility issues with the Jazz Tokens.
In order to resolve the reported error apply the steps below:
All products previously known as Telelogic, are now known under the IBM Rational brand name.
On June 2, 2009, all 18 "Telelogic" products were renamed to "IBM Rational". You will see this change reflected on the various product support pages and in DCF. Please note the URLs have remained the same, so you can still obtain the support you need from the same locations on ibm.com.
IBM Rational Telelogic product-specific support pages on ibm.com
Visit our Telelogic support overview site - http
AcdntlPoet 2700019V2G Visits (3343)
This issue is being investigated by IBM Rational as a high priority and a fix for the Java we ship for our products will be made available. Updates will be made to this alert as new information becomes available.
kellypuffs 06000168YK Visits (3343)
IBMRationalSupport YouTube channel:
This video demonstrates the installation and application of the SAP Business Objects Crystal Reports Report Design Component. This is used to run data-push reports in the local clients for IBM Rational ClearQuest 7.1.x.
For more component and download information, refer to this ClearQuest Information Center topic:
Designing, editing and running traditional data-push reports
AcdntlPoet 2700019V2G Visits (3340)
Here's a brand spankin' new 4 part video series on using IBM Rational Reporting for Development Intelligence (RRDI). The videos are available in HD and full screen!
The RRDI YouTube playlist can also be found here: http
The videos in this playlist series: ?
What is the IBM Support Portal Adviser? The IBM Support Portal Adviser (ISPA) is a new, truly interactive way to search IBM support content. It provides a more human-like interaction, with more information and guidance throughout the problem description process plus enhanced search capabilities. And now, all IBM Software products are now added and available in the IBM Support Portal Adviser Beta...
To try the IBM Support Portal Adviser, please follow these steps:
Click on "IBM Support Portal Adviser beta" to begin your trial of this application.
Submit your feedback to IBM!
As this is a beta that will be running through the end of May 2012, it is very important that you provide feedback so that we can make this application as helpful as possible.
How to submit specific feedback directly to the IBM Support Portal Adviser team:
For even more complete details on this beta, please visit IBM Electronic Supp
kellypuffs 06000168YK Visits (3332)
Join us for a live webcast on 15 September.
Shijesh Velayudhan 270004VGUQ Visits (3331)
License Usage Order
IBM Rational products requests licenses in a specific order. In an organization we may have combination of authorized user, floating, suite, point-product licenses in the environment, it is essential that we understand the license usage order.
Now let’s try to understand the license usage order. An IBM Rational product that users IBM Rational Common Licensing will request the license in the following order.
For version 7.0 of IBM Rational products, the license key usage order has changed. In releases before 7.0, when a Suite product was being installed, the Rational License Key Administrator (LKAD) application would first try to find a license key corresponding to the Suite. If the Suite key was not available, LKAD would then look for a key corresponding to the product that was running.
The table below describes the license usage order for each IBM Rational Product that uses IBM Rational Common Licensing.
Now let’s check how to change the license usage order. Any changes made in the license usage order can be reversed to previous setting by clicking the "Restore to Defaults" in the license usage mapping window.
To change the license usage order:
The license usage order that you set on your computer is tied to your user ID. If different users log in to your computer with their own user IDs, the license usage order that you may have changed resets to the default order. The new users can set the license usage order for their user IDs. Their settings do not affect your settings.
kellypuffs 06000168YK Visits (3320)
Abstract: The purpose of this document is to describe the integration between Rhapsody and Workbench. The document explains the concepts used in setting up the integration including step by step guidance in installation of Workbench, rebuilding Rhapsody framework, followed by a small “Stopwatch” example.Many thanks to Manish Kumar and Bill Penny.
Jazz.net is live with a completely reworked and improved website
The new Jazz.net site includes the addition of Rational Requirements Composer, Quality Manager, and Focal Point for Project Management. We have done what you asked for and made much more of our Jazz Development open and transparent. Now clients and community members will be able to enjoy the benefits of transparent development but no longer just for Rational Team Concert. Now you can participate with us in shaping plans, prioritizing fixes, and interacting directly with our expanding Jazz Development Team for three new Jazz Products. See http://jazz.net/ for the complete details
eGuide now on Jazz.net
IBM Rational support has taken all the best links from our RSDC eGuide mini-CD and posted them online at http
Check it out!
AcdntlPoet 2700019V2G Visits (3305)
Yup, it is that time of year... the IBM Innovate 2012 Call for Papers is now open!
If you're a client or business partner, don't miss this unique opportunity!
Innovate 2012, sponsored by IBM Rational, is the event that recognizes, celebrates, and enables the development and delivery of software and systems. You are invited to share your stories and best practices, and to tell the world how solutions from IBM Rational have helped you innovate and transform your software and systems delivery processes.
Why should you be interested?
*IBM employees may also submit speaker applications.
But wait, before submitting to the Call for Papers, take a moment to review this year's streams, tracks and suggested speaker topics. The Innovate agenda will feature over 400 technical sessions in 24 tracks. Innovate 2012 is shaping up to be our very best event yet, so mark your calendars and tell your colleagues!
Improve the chances that your paper will be accepted! Here's 5 ways to increase your odds:
At Innovate 2012, you can share your stories and best practices and tell the world how IBM solutions have helped you innovate, transform, and produce better business outcomes. The Call for Papers ends January 9, 2012. Submit your pape
Need more reasons to act now? If you register before March 14, 2012 you can take advantage of our Early Bird Discount where you can save $200 on conference registration fees.
And lastly, let us know how we're doing with this blog and our other social business efforts here: http
Saurabh.Tyagi 270005CY2K Visits (3297)
All about Rational Developer Licensing
Rational Developer is a batch offering from IBM which has unique functionalities than a normal IDE available. Let’s get introduced to the Rational Developer versions available for usage.
I welcome you to get an in depth understanding about the Rational Developer licensing.
What you should know about Rational Developer Licensing?
There are four broad categories of licenses for Rational Developer, viz.
IBM Rational Developer for AIX and Linux has these subset of licenses which can be used:
Rational Developer for System i licenses are imported only on Windows PCs, where System i and System z are the iSeries and zOS hosts that the client is connecting to. IBM Rational Developer for i has these subset of licenses which can be used:
IBM Rational Developer for Power Systems Software C/C++ Dev Studio for AIX v7.6
Rational Developer for Power Systems Software includes four separately licensed features:
Rational Developer for System z licenses are imported on Windows PCs, where System z are the zOS hosts that the client is connecting to for development purpose. IBM Rational Developer for z has these subset of licenses which are highlighted below:
IBM Rational Developer for System Z V7.1 Activation Kit
IBM Rational Developer with Java v8.0 Floating License Key
IBM Rational Developer for AIX and Linux version 8 are not displayed in the license key center list as v8.5 was called Rational Developer for Power systems and from v9.0, it is addressed Rational Developer for System i.
Versions of IBM Rational Developer for SOA Construction include 7.5, 8 and 8.5 versions, though license key center does have only versions 7.1 and 7.5. Variants of licenses include :
SOA (Service Oriented Architecture) v7.5 and below was a bundle of products and not just one product, which included licenses of RDp (Rational Developer for Power Systems), HATS (Host Access Transformation Services), and RBD (Rational Business Developer).
SOA v8 and above is split into individual products RDp, HATS, and RBD (Rational Business Developer) to be individually licensed.
Why is the Rational Developer with EGL v8.5 not available to be generated on license key center, though our account is under maintenance?
Do I have a chance to try out a trial before a license purchase?
I have a Rational Developer for I RPG and COBOL and modernization tools license. However I get a “No license available” for RPG and COBOL plug in on the software. How do you explain that?
How does RPG and COBOL development plugin license requirement in Rational Developer for Power Systems?
See you folks. Let’s get together with my next blog.
kellypuffs 06000168YK Visits (3297)
duplicate absolute number defect.
You can download it from Fix Central.
Select the following options...
Product Group: Rational
Product: IBM Rational DOORS
Installed Version: 9.2
On the next page, check "Browse for fixes" and then click "Continue"
You should then see...
1. fix pack: 9.2.