kellypuffs 06000168YK Visits (2415)
We launched our twitter presence in April of last year with no other agenda than to share knowledge with you to help you be successful with Rational products.
We're sharing new and popular technotes, IBM Education Assistant modules, information regarding our electronic support tools and programs, and pertinent developerWorks and jazz.net articles.
How are we doing?
Are we tweeting too much? Or too little?
Too dry? Not dry enough? :-)
Would you prefer to see a separate Twitter account for each Rational product or product family?
What would you like to see more of?
What would you like to see less of?
Please post your feedback, suggestions and ideas as a comment to this blog entry. We'd love to know what you think!
Kelly Smith, Chief Twit
AcdntlPoet 2700019V2G Visits (2414)
These are the top content reused during June to help solve your Rational Team Concert issues. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
AcdntlPoet 2700019V2G Visits (2413)
This week's spotlight is shining on Ben Tran from our Sydney, Australia office . As you'll see below, Ben has his work cut out for him between his manager duties and his routine with home life and the challenges of children... He also has some valuable advice for the class to take away, in both his own words and as an example in his outlook on life for others. Read on to learn more about Ben and how a self proclaimed "not a gadget person" has much to say about the gadgets he has and what he'd like to see in the future of technology!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Ben Tran (Sydney, Australia), a front line manager in AP RCS. I manage Rational Desktop Support team with Charito Cruzado.
How long have you been working for IBM and Rational?
I have been with IBM AP RCS since August 2005.
What are you currently working on?
The never ending pursue of high performing self driven team, meeting the demands of doing business in AP.
Describe a normal day for you.
My normal day starts with work, where I do have control over the things I do... such as emails, administrative activities, monitoring, measuring, controlling, leading and be available for our clients, engineers and business. My second shift involves a small toddler and a baby with my wife at home carrying out the never ending list of chores, which is our small price we paid for the endless list of joy with the children. The toughest is the graveyard shift with baby crying throughout the night. It is the moment I look forward to do it all again the next day.
What project are you the most proud of?
My home renovation 5 years ago. We are still very proud of it and happy to call it home.
Are you a gadget person? What type of gadgets do you use?
I am not a gadget person; however I am very excited with my latest purchase, the iPad. I understand it’s not new, it’s just a bigger version of iTouch and so forth; for me it’s so practical, it is my note pad, my book, my internet, my movies, my online shopping, my games, my music, my news, my online banking etc. It's endless and has met almost all my home needs. The best is not needing to fight with my son for the TV or home computer as long as I keep him in the dark with my new found toy.
What's the coolest piece of tech news you've heard lately?
Not lately, but very cool is hydrogen powered car, zero emission.
What tip or trick would you like to share with the class?
It is what it is! Be positive, be constructive, and with time everything will fall into its rightful place.
How do you define success?
Umm… "ROI minus (Efforts plus Time)"? Lol… I think when you are happy or excited with the end results.
In your spare time, if you have any, what hobbies or activities interest you?
Remote control cars, old tube audio equipment, small figurines, comic, drawing or simply having a good long drive.
Have you worked on any projects that you feel were exceptionally exciting for you?
I was privilege enough to have built an L3 team that tripled the output of L2 team, but at only one third of its size for an infrastructure company. It was fun and exciting at the time.
Do you have any big plans for the future?
My future rests on what’s in front of me and no big plans.
If you were stuck on a technology deprived island, what single technology could you not live without?
A beam me up Scotty gadget to get me out of the island, otherwise internet access to get the gadgets I need to turn my situation around.
What has been your biggest surprise you have witnessed in the technology industry?
If we are to stop for a brief moment to appreciate all the technologies around us, there are many that could amaze us even for those that has been around for so very long time. For me, it's nuclear atomic energy: On one hand it can be very destructive and on the other it can be very beneficial if we could harness it without nuclear waste, wouldn’t that be a smarter planet?
Any new technologies that you think are about to break into the big time?
Hydrogen powered automobile.
What future technology would make your life easier?
A robot that could take care of all my household chores, including kids drop off and pick up.
What are you doing to make the planet smarter?
Start with myself, by being fully aware and conscious of my own actions.
How do you prefer to find answers to your questions?
I prefer to start with the internet, then seek help from the right sources; either from available materials or people with the knowledge.
kellypuffs 06000168YK Visits (2413)
A brief overview of software downloads, generating license keys, changing entitlements and getting support is available in a new video entitled "Rational OnDemand" (13:24). It is not intended to replace any in depth training such as the PA Online tour.
There are 5 new modules on using License Key Center (LKC):
The videos can be found on the login screen of License Key Center
For more information:
mquimby 060001FAVB Visits (2408)
There are nine new videos for Rational Developer for System z 8.5 on IBM Education Assistant for Rational. Check out the newly published categories below. Also available is an introduction and tutorial for custom actions for Rational Automation Framework.
Rational Developer for System z
Rational Automation Framework
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy. Leave comments and let us know if these demonstrations help you achieve your goals
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.