Read on for a quick rundown of new capabilities to look for in IBM eSupport's IBM Fix Central Release 10.2 blog article
Notes from Rational Support
AcdntlPoet 2700019V2G Tags:  update rational rational-client-support fix-central esupport 5,736 Views
In the end of May, IBM significantly updated the IBM Fix Central support site with improvements to make this worldwide, consolidated download site for all IBM product fixes even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which you access your fix downloads.
AcdntlPoet 2700019V2G Tags:  gaming ibm-coderally developer rational rational-client-support 5,735 Views
Code Rally, IBM's new racing game that exercises your brain instead of your thumbs, has been launched and is available for download. Check it out, download the game, start playing, start building your own vehicles and race against your colleagues and friends!
Ready to play? Click here to watch our getting started videos or click here to go to the downloads page Cool, but what IS it? Code Rally is a fun, social, but definitely not typical racing game. Instead, being based on concepts from artificial intelligence, Code Rally challenges your abilities to think ahead and manipulate controls on your vehicle to win the game against your fellow racers. Race on one of our cloud-hosted tracks, on your own system, or bring the game into your academic institution and host it on your own server, racing against your class. Whatever way you choose to get in the game, we know you will enjoy the experience. Want to know more? Check out these useful links:
Cool, but what IS it? Code Rally is a fun, social, but definitely not typical racing game. Instead, being based on concepts from artificial intelligence, Code Rally challenges your abilities to think ahead and manipulate controls on your vehicle to win the game against your fellow racers. Race on one of our cloud-hosted tracks, on your own system, or bring the game into your academic institution and host it on your own server, racing against your class. Whatever way you choose to get in the game, we know you will enjoy the experience.
Want to know more? Check out these useful links:
Not your typical car racing game - Code Rally challenges your mind and programming skills. Work as a team or individually. Get started at http://bit.ly/code-rally
Thanks and good racing!
AcdntlPoet 2700019V2G Tags:  rational innovate2012 sessions rational-client-support 5,735 Views
Day: Wed, Jun 6, 2012
Time: 10:00 AM - 11:00 AM EDT
Location: Northern A4 - Dolphin
Speakers: Larry Holm, Lender Processing Services; Zhe Leonard, IBM
Session Code: QM
Description: This session presents an important new manual test automation feature that helps test teams obtain greater lift and test velocity manual test automation (MTA). In IBM Rational Quality Manager 2012, this important new feature writes scripts in plain English, describing the users mouse and keyboard actions while taking screenshots of the application under test. This allows testers to fast-track legacy script conversion, plan rapid original tests, and quickly develop robust exploratory tests. Come see MTA in action, learn how to get the most lift, and find out how to influence this features design and development effectively starting at this early stage. Learn how LPS benefits from partnering with IBM through the Design Partner Program (DPP). Attendees come away with emerging best practices in MTA and learn how to use MTA to design tests and get ready for IBM Rational Quality Manager 2012.
Day: Wed, Jun 6, 2012
Time: 3:00 PM - 4:00 PM EDT
Location: Southern V – Dolphin
Speakers: Jeanette Deupree, IBM; Brianna M. Smith, IBM; Daniel T. Moul, IBM; Devang Parikh, IBM; George DeCandio, IBM; Jared Pulham, IBM; Muhtar Burak Akbulut, IBM; Robin R. Bater, IBM; Yan (Tina) Zhuo, IBM
Session Code: RDM
Description: Come and talk to the product owners, developers, and testers who work on IBM Rational Requirements Composer, as well as the consultants and services people who support the product in the field. Participants can ask questions they would not normally ask support or maybe cannot ask support. They can also ask about the roadmap, best practices, how tos, how things are done in IBM, and anything product related.
This week we bring the spotlight back into Massachusetts for Aaron Cohen. Aaron is a code-slinger by trade and works to ensure Rational Client Support has the tools necessary to effectively and efficiently get the job done, be it in a technical support role, or in client self assist initiatives. One special editor's call out here to say that Aaron's twitter account, serving as his personal "Notes to Self", proves to be as amusing as it is useful.... you'll likely want to check it out. Now, without further ado, I present Aaron Cohen:
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
As a serviceability and tool developer, I am responsible for creating/maintaining a wide variety of tools that are both internal and external to IBM.
How long have you been working for IBM and Rational?
I first joined Rational after graduating back in 2003.
Have you had any other roles in Rational?
When I first joined Rational, I worked as a software engineer supporting Rational's Testing Tools. It was an outstanding team to work with and I learned a lot about working with customers. After 2 years, I moved to our Global Support Enablement in my current role.
However about 2 years ago I took a break from my current role and worked as the Jazz Support Team lead. It was a truly unique experience. The Jazz platform was in an open beta and open to everyone's feedback on how it should be molded into a flagship product.
What are you currently working on?
I am currently working on several project but only 2 of them are externally visible at the moment. The first is The IBM Software Support Toolbar. We built this solution in order to help clients better find the information they need on IBM.COM. The second solution is the IBM Rational Web Serviceability Tool. This is a web based tool which launches autonomic computing scripts in a minimal interface.
Describe a normal day for you.
Normal? What's that?
What project are you the most proud of?
A few years ago I created a tool called RDTE (Rational Diagnostic Tool For Eclipse). It would scan the filesystem and find/diagnose Eclipse configurations that had previously been run. It was a fun project that gave me insight into the internals of how Eclipse worked.
Are you a gadget person? What type of gadgets do you use?
I am a gadget guy! There is no way I can deny it. I currently have an iPhone 4 and have been bringing myself up to speed on iPhone application development.
What is your favorite part of working for Rational Client Support?
It has to be the RCS Community. There are a lot of outstanding people who work here.
What inspires you in your work?
I am consistently, pleasantly surprised with new problems to solve.
What are you passionate about?
I enjoy working with most shiny happy technologies and solving problems.
What tip or trick would you like to share with the class?
If at any point the problem you are solving looks fuzzy, talk to the customer or your stakeholders.
In your spare time, if you have any, what hobbies or activities interest you?
In my free time I enjoy scuba diving, cycling, and hiking.
If you were stuck on a technology deprived island, what single technology could you not live without?
Too scary... not thinking about it.
How do you grow your technical skills?
I am consistently curious. This drives me to read articles, forums, and books to keep my skill sup to date. I often attend presentations and listen to how others are solving problems. Recently I have gained a lot of value out of presenting deep dives into how I solve problems and listen to feedback of how others believe I could do it better.
How do you prefer to find answers to your questions?
Google first and reach out to a community if that fails.
How are you using social networking today?
I am on twitter (@aaronmcohen).
Whoo hoo! A new whitepaper has just been published.
Now THAT'S a smarter planet!
Automatic Proactive Troubleshooting with IBM Rational Build Forge
Many thanks to authors Spencer Murata and Will Frontiero!