AcdntlPoet 2700019V2G Visits (2542)
In IBM we know you likely have products across our expansive portfolio... and while we may be focused on Rational Support specifically here, we also recognize that you may also benefit from some of our counterparts across IBM support. To help you identify, follow, and engage with support across IBM, here are a few accounts you may not have known about:
And how about Facebook:
Let's not forget Youtube:
And of course, the blogs!
kellypuffs 06000168YK Visits (2541)
He ain't got no distractions
Can't hear those buzzers and bells
Don't see lights a-flashin'
Plays by sense of smell
Ah, the life of a knowledge worker. Particularly a knowledge worker in the proactive support space.
If you are a Technical Support Engineer handling support cases on the phone and on the web, you know exactly if you were able to help a client with their issue. We have no shortage of data letting us know how long that case was open, how long it took to resolve, and your satisfaction level with that case.
Measurements, metrics and transactional ROI …. we've got it down to a science.
For those of us playing in the proactive knowledge-sharing space, however, ROI is almost a dirty word.
do you measure something that doesn't happen?
is to make you successful without having to call in a support case.
Providing you the information you need, when you need it. We target
our activity using all data available to us … support call data,
web accesses of content, etc., but we really have no idea if we are
hitting the mark ….
until and unless YOU tell us!
view a piece of content, please rate that content and let us know if
it was useful for you. You can leave feedback on tech notes, IBM Education Assistant Modules, you name it.
look at that, every single month, and drive improvements in our
programs based on that input as well as internal data we are able to
AcdntlPoet 2700019V2G Visits (2540)
kellypuffs 06000168YK Visits (2537)
kellypuffs 06000168YK Visits (2536)
Pleased to announce the publication of a new IBM Redbook: Rational Application Developer V7.5 Programming Guide.
This book is a collaboration of several Rational Application Developer subject matter experts, including Rational Client Support's own Lara Ziosi and Henry Cui.
This IBM Redbooks™ publication is a programming guide that highlights the features and tooling included with Rational Application Developer v7.5. Many of the chapters provide working examples that demonstrate how to use the tooling to develop applications, as well as achieve the benefits of visual and rapid application development
Table of Contents:
Part 1. Introduction to Rational Application Developer