kellypuffs 06000168YK Visits (2844)
Now THAT'S a smarter planet!
Automatic Proactive Troubleshooting with IBM Rational Build Forge
Many thanks to authors Spencer Murata and Will Frontiero!
AcdntlPoet 2700019V2G Visits (2842)
Another brief video will show you how you can use the drop downs menus in the navigation bar to create resources or access existing resources, search for resources with quick search, track resources available from the drop down menus and the mini dashboard, and use the Home menu to switch between projects within the same or different applications.
AcdntlPoet 2700019V2G Visits (2841)
Integrating IBM Rational Team Concert and HP ALM with Rational Lifecycle Integration Adapters- How to integrate IBM Rational Team Concert with HP ALM by using the Rational Adapter for HP ALM. See how the development lead, developer, test lead and tester can work in their own lifecycle tool and link data across tools in traceable meaningful ways. Using the HP Adapter with RTC:
AcdntlPoet 2700019V2G Visits (2841)
There's no doubt that "social" is the new web. Over the past two years we saw businesses adopt social networking at an unprecedented pace. But what will this year bring in the social spaces? More particular, what role will social business play in software support in 2011? We posed that very question to Rational Client Support and found a myriad of ideas and opinions.
From one of our Rational System Architect and Modeling TSEs, Pritesh Patel, we get the high level view of social business: "The information highway has become a social gathering place where more and more people using it are being seduced by digital media. You no longer have to invite someone for a cuppa tea to have a chinwag and gossip. In support, we have a huge bucket full of data (gossip) that we share. We can now reach out to our clients and provide them with necessary information, which can then reverberate across our various social-business channels. All major organizations are using these tools to create a buzz and that's what we're doing also. We promote support and build a different kind of rapport with our clients."
Sumant Renukarya, a Rational Synergy and Change TSE follows on Pritesh's view with: "We already see a major shift in the way the information is spread, thanks to social networking. At support, the following points play a major role with social networking: social business provides quick access to the required information like specific product related installers, fixpacks, readmes, etc. Promoting events and hence better attendance. And it adds a personal touch with clients, developers, and support personnel."
One of RCS' Knowledge Managers, Phil Wall, points out that: "Social Media in 2011 needs to be more interactive. We have been serving up information, videos and education through our Notes From Rational Support, Twitter, and Facebook channels almost like how a Newspaper reports the news to subscribers. What will make our social business channels more interesting to our community in between relevant information sharing?"
And that, dear readers, is a great question. What will make our presence more interesting? I'll leave you with these two additional questions in hopes of finding out:
What do you think 2011 will hold for software support in social business? What would you like to see from us in these spaces?
image obtained from: flickr user Rosaura Ochoa, illustration by Gerardo Obieta
kellypuffs 06000168YK Visits (2840)
IBM Rational Client Support and Development is interested in your feedback on the IBM RFE Community.
We are actively seeking input from our RFE Community users to
evaluate current satisfaction levels and help
us develop future direction & plans - this is your opportunity to chime in and provide
To participate, please click on the attached link and fill out the short survey questionnaire. We appreciate what you have told us in the past and we need your continued input so we can continue to improve the RFE Community.
The survey is available by
clicking this link, and will be available on the RFE Community until January 3, 2011.
Thanks in advance!