Notes from Rational Support
We'd love your feedback via our survey found here. Read on for a bit of background and explanation.
We launched our Twitter presence in April of last year, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you; to help you be successful with IBM Rational products.
We're sharing new and popular technotes, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open-mic schedules, and interviews with some of the many interesting people that make up our Rational Client Support teams.
We've been doing this all for a bit now, and would love to hear your feedback about how we're doing, as well as what improvements you may like! To that end, we have built out a short nine question survey to help you provide some quick, anonymous feedback. This survey shouldn't take you any more than 5-10 minutes of time, depending on how thorough you wish to be if you answer the two open text questions. Of course, you can always leave comments in our blog posts here as well!
This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU see even more benefit from our social media channels!
Quick! Take our survey here: http://ow.ly/1R9G7
AcdntlPoet 2700019V2G Tags:  innovate rational conferences rational-client-support registration innovate2012 5,521 Views
Register before March 14 to save!
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CQAdmin 270006DKV2 Tags:  rational apis technotes rational-client-support rational-clearquest 5,518 Views
Following is a list of the recently published Tech Notes on ClearQuest APIs. These Tech Notes are really useful for ClearQuest Admins specially when designing the schema.
Don't miss our prev
AcdntlPoet 2700019V2G Tags:  rational top-support-content rational-team-concert top-content rational-client-support 5,518 Views
Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. These are the top content reused during May to help solve your Rational Team Concert issues. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
Have you found a technote that helped you solve an issue without having to open a PMR? Let us know by rating and leaving feedback on that content using the "Rate this page" stars on the top right of the content or the box of the same name at the bottom of each technote! Your feedback is highly valuable to us as we work to improve the quality of solutions and help you solve issues more effectively and efficiently.
mquimby 060001FAVB Tags:  whitepaper hot-support-content rational-client-support licensing top-content article 5,514 Views
Check out the newest white paper from Rational Client Support, a licensing paper by support engineer Karthik!
Abstract: This white paper paper describes the different type of licenses for IBM Rational products and effective ways of managing license files for these products.
Released: June 7th, 2013
Authors: Karthik M
Publisher: Matthew Quimby