We are here to get some insight about the origin, functionalities and the licensing aspects of the Rational Integration Tester. As most of us are aware, Green Hat is now an IBM Company. With the legacy products of Green Hat now integrated with the Rational brand, a new tool by name, Rational Integration Tester has its presence felt in the IBM Product list. Green Hat portfolio’s new addition adds a whole new advantage to IBM Rational QM Portfolio: IBM Rational Test Workbench (RTW/RIT) IBM Rational Performance Test Server (RPTS) IBM Rational... [More]

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IBM Rational DOORS Next Gen is supported on Jazz platform helping you to collaborate with other Jazz platform tools like Rational Team Concert and Rational Quality Manager in your environment. IBM Rational DOORS Next Generation provides additional features like: Enhanced collaborative environment for requirements management in support of engineering practices and project collaboration for complex and embedded systems; interoperability between versions of IBM Rational DOORS. Advanced web support for rich text formatting, diagrams and graphics... [More]

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  ... to do the same.       Problem: Ineffectual meetings. Meetings that take longer than they should. Too many meetings. Meetings that consistently sound like this five minute video... " The Conference Call " by David Grady.      Solution(s):   Don't go . No, really... hear me out on this. If meetings are ineffectual, then no one will look at you poorly for bowing out. I can assure you, if you think the meeting is ineffectual, your colleagues likely do too. Now, I don't mean "just don't go" (this isn't "Office... [More]

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 You heard me ... a BAZILLION. Or at least... quite a few! I thought WE had been busy with all our new video technotes on the IBMRationalSupport  YouTube channel, but our friends at IBMJazz  have been even busier. Here's a sneak peek ... to see many, many, MANY more Rational Asset Manager videos (and more), visit the IBMJazz YouTube channel.

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  A week and a half ago, we talked about how IBM PureSystems is a game changer. Today we'll show you four more articles and a demo specific to IBM PureApplication, a workload optimized integrated hardware and software appliance, to help you see how much of a game changer this really is and how you can take advantage of the great new tech called PureSystems .   Preparing for IBM PureApplication System, Part 1: Onboarding applications overview : This article series helps you understand how to prepare for and maximize the value of IBM... [More]

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 In case you haven't been following the news over on Twitter (@ RationalSupport ), I wanted to share the news here as well. Happy to announce that  ClearCase 7.1.2 is now available for download  ... and  support for Ubuntu  8.0.4 LTS Desktop and Ubuntu 8.0.4 LTS Server have been added for the native ClearCase 7.1.2 client. This expands the scope of the previous support which only included IBM Rational ClearCase Remote Client (CCRC) 7.1 as a plug-in to Eclipse. Refer to the following technotes for further details regarding supported version... [More]

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    You know the pain: You're on a team, likely in a support role covering the phones on shift work taking calls from clients. Or, perhaps you're on a project team, covering some critical piece of the puzzle, or waiting on a colleague to close out their piece so you can move forward... And your inboxes are bulging at the seams with both critical information as well as those "nice to know" status updates. In so many cases, we all find ourselves under this barrage of status update emails, FYIs, and other important, yet immediately... [More]

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   Announcing the General Availability of Rational License Key Server version 8.1.2. This release extends the "Borrow" capability to Rational products so that you can 'borrow' a license for an extended period of time and continue working while disconnected from the network. Please refer to the Rational Common Licensing Information Center for more information on Borrow and how to use it on different platforms. In addition, this release focused on defect and APAR fixes.                                                      You can... [More]

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  It's always good to have options!      Let's discuss the options a license administrator has to use for a license. The options file is a plain text file that allows a floating license administrator to control user access to specific features or versions of licensed software. Users are identified by their username, hostname, IP address, or project.      For concurrent (floating) licenses, the license administrator can: Allow the use of feature/increments Deny the use of feature/increments Reserve license ( restrict the number of license... [More]

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There are two kinds of knowledge - tacit and explicit. Tacit knowledge is the knowledge in your head. Knowledge you haven't shared. Explicit knowledge is knowledge written down and shared. Tacit knowledge is good, but explicit knowledge is better, particularly in a technical support context. In Rational Client Support, we've built a robust knowledge management program, based on knowledge-centered support best practices, aimed to equip the organization to capture knowledge effectively for reuse, not only internally, but outside the firewall as... [More]

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  As they say "Deploy enterprise apps at the speed of a startup". Business needs, market trends, and customer demands are forcing IT teams to deploy applications at a rapid rate. The frequency of the deployments can invoke human errors, failed deployments, and outages !! Is there a way to save time lost during failed deployments, outages, etc. Yes there is... IBM UrbanCode manages the release of complex interdependent applications, infrastructure changes and simultaneous deployments of multiple applications. This software enables... [More]

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Using Maven Integration Tools in IBM Rational Application Developer, Part 1 - This presentation introduces Rational Application Developer and WebSphere Application Server developer tools for Eclipse support for Maven Development. Using Maven Integration Tools in IBM Rational Application Developer, Part 2 - This presentation introduces Rational Application Developer and WebSphere Application Server developer tools for Eclipse support for Maven Development. Here we cover project conversion, project configuration, defining dependencies, and... [More]

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        Licenses and their types: What Is a License? A software license (or software licence in normal English & Commonwealth usage) is a legal instrument (usually by way of contract law) governing the usage or redistribution of software. All software is copyright protected, except material in the public domain. Contractual confidentiality is another way of protecting software. A typical software license grants an end-user permission to use one or more copies of software in ways where such a use would otherwise potentially constitute... [More]

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   Two years ago we announced that Software Product Compatibility Reports were launched and available to all clients. Today we are proud to say we've updated the look and feel of the reports to better match our support portal experience. Along with the updated look and feel, we have a slightly updated URL as well: http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html If you've not previously used the compatibility reports, today is as good a day as any to create reports about a product's compatibility with operating systems,... [More]

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Sometimes in our days as technical support we find the need to validate what type of OS install is on a machine as a way to identify the environment in which a product may be encountering difficulties.   To help with that discovery, here are two commands we have found to check if an Ubuntu OS install is a server version or desktop setup:   Command 1:    root@ubuntu:/etc# dpkg -l ubuntu-desktop Desired=Unknown/Install/Remove/Purge/Hold |... [More]

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Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening ! What wonderful serendipity for both to occur on the same day!   Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've... [More]

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Lets discuss a dynamic software analysis tool which is designed to help the developers write more reliable code: IBM Rational Purify Plus. It is now known as an advanced memory error detection tool that helps you accurately find hard-to-debug memory corruption errors. You need to fine-tune your application by using Purify, and when you run the tuned application, Purify scrutinizes every memory access and reports any corruption error before it occurs. Purify is a very useful tool throughout the software development lifecycle. Developers can use... [More]

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     In case you missed it last month, here's another quick nudge to go check out IBM eSupport's  blog post about Software compatibility reports . It seems that this may be one of our best kept secrets; a secret which we don't want to keep!                                                  The  Software Product Compatibility Reports site  is an innovative tool, launched earlier in 2011, designed to allow YOU, IBM clients, to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product... [More]

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Jazz team server has a detailed reporting mechanism for the floating license usage and these reports can be very helpful in managing the available floating licenses effectively. The reports give a picture of license consumption in a given time frame. This not only helps you to manage your licenses but also provides a big picture about your license requirements for a project. There are two ways to collect data about the license usage on a license server: * Historic usage snapshots - Data that tracks how many of each CAL were used concurrently... [More]

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This video provides information about ClearCase evil twin elements. It will step you through some examples of how to identify evil twin elements and how to recover once they are located. References: About Evil Twins The rmname command The mv command The lshistory command Many thanks to Denise McKinnon for this material!

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Did you know? There are so many people in IBM and Rational dedicated to helping you be successful with your Rational products. Rational Software Architect 8.0 contains an outstanding Integrated Self-Paced Training (ISPT) course within the product itself, which is a first for our product releases.  The Integrated Self-Paced Training (ISPT): Essentials of modeling with RSA   contains 17 modules (with labs and demos) that introduce the RSA modeling capabilities. Each module, which is a separate topic in the RSA IC, provide links to... [More]

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  One of the users using IBM Rational Team Concert (RTC) 4.0.1 were planning to move some work items to a different repository. To do this, they were considering the following options along with some requirements:   a. Move the work items, preserving workitem ID and if possible history also. b. Export workitems to CSV file and then import it into other repository.   Here is the information that should help users with similar queries:  One can move the work items to a different project area, only in the same... [More]

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 Over the past week, and particularly this past weekend, a few new downloads made their way through our tweet stream and Facebook wall . Seeing as these were posted during typically 'off' hours for most of us, we thought it would be of some benefit to highlight those recent releases here, to raise visibility in the case that you may have missed and need one or more of these downloads:                                               IBM Rational Application Developer Standard Edition for WebSphere Software, Version 8.0.3 http://ow.ly/1djSf7 IBM... [More]

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  In the ClearQuest 7.1.2 and DOORS 9.3 releases earlier this year, the initial support of the Open Services Lifecycle Collaboration (OSLC) based integration between the two products was released. Using the GA versions of these products, users can create links between a requirement in DOORS and a change request in ClearQuest to enable traceability between the two records. Two new ClearQuest packages are now available:             ClearQuest RequirementsChangeRequest version 1.0            ClearQuest OSLCLinks version 1.1 By... [More]

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 Are you ever confused by some acronyms or IBM-isms which you may come across on the web, in support calls, or discussions with colleagues? Here's a tip I stumbled upon which has helped me substantially in my day-to-day business which I am now sharing with you in the hopes you'll find it helpful as well!                                                            This post explains the IBM V.R.M.F - Maintenance Delivery Vehicle (MDV) terminology used by Rational products. V.R.M.F is the product release numbering format that is being implemented... [More]

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   Rational Test Workbench Licensing Overview   Now that Big Blue has worn a Green Hat and the products from Green Hat are now rolled into IBM's Rational division, let's take a deeper dive into the world of licensing concepts for a new origin product called Rational Test Workbench (RTW). RTW is a desktop solution that combines Rational’s automation capability for functional, performance and integration testing which is a great collaborative platform.  　　 Before we roll out the red carpet for RTW licensing let us know the inclusions of the... [More]

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IBM Rational Rhapsody family provides a collaborative design, development and test environment for systems engineers and software engineers. It uses Systems Modeling Language (SysML) and Unified Modeling Language (UML) to enable rapid requirements analysis and visual, model-based design. The UML diagrams are views into the underlying semantic system model; each kind of diagram emphasizes some aspect of the model. Example - Dynamic aspects is represented by behavior diagram - State chart. Statecharts define the behavior of objects by specifying... [More]

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  Jazz LICENSING : Exploring Rational Team Concert Rational Team Concert has a simple set of defined roles to enable key solutions for your organization. With Rational Team Concert you simply acquire licenses to support the roles and solutions that you are interested in. This provides you with an unprecedented level of flexibility and cost efficiency to choose and use only what you are interested in to support your needs. Rational Team Concert allows you to implement individual components of RTC now and others later simply through licensing -... [More]

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   Yes, you. Ok, ok , ok.... *maybe* you aren't, but I have a feeling that you probably are even if you don't think so. Hang in here with me for a bit as I explain why I'm nearly certain you actually *are* a community manager. It isn't JUST you, of course; we are all   community managers if we're playing in social spaces. What I am specifically referring to is the idea that we each own responsibility for the content we post in social spaces, and in turn we own responsibility for the comments generated by and added to those posts. As active... [More]

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