Jennifer Moore (Rational's Go-to-market Manager for CLM) recently recorded a podcast on what to expect from Lifecycle Solutions track at Innovate 2012. This is a quick ten minute chat that goes over exactly what to expect form the Lifecycle Solutions Track at Innovate 2012; Jennifer even goes as far as calling out a few specific session numbers (pay attention!) that will provide deep value from the CLM perspectives...
Keep your competitive edge! Be more innovative, faster and better.
Speaker: Jennifer Moore - IBM Rational Go-to-market Manager, CLM
Be innovative and be fast or watch your competition announce that next great product of service ahead of you! And do it while managing the high costs of disconnected software development.
The combination of innovation and speed can help organizations stay competitive and decreases the opportunity for competition to announce that next great product or service ahead of you. At Innovate 2012, our Lifecycle Solution track will talk about how your organization can keep that competitive edge with IBM Rational's Collaborative Lifecycle Management (CLM) solution so that you can be more innovative, faster and better. In this track you will not only learn what is new in CLM but also how forward thinking organizations are reducing costs and optimizing productivity with better collaboration across teams and multi-platforms with effective Application Lifecycle Management capabilities built on the unifying, open, extensible Jazz platform.
In addition to IBM experts speaking at the event, you will also have many customer speakers sharing their stories as well. To know what more is in store at the Lifecycle Solution track at Innovate 2012, listen to the podcast here.
But don't stop there, check out all the awesome Innovate 2012 podcasts available via the links above!
influence: (ˈɪnflʊəns) — n. An effect of one person or thing on another resulting from ability, wealth, position, etc.
Here in Rational Support, we understand the deep value of influence and thought leadership. We work hard to make sure our experiences across the organization are captured and shared out to help all of our clients and other IBMers alike reuse and benefit from our collective knowledge. One of these ways is through our periodic "Top Content" posts which highlight the most reused support content in the prior month.
Identifying and quantifying the value of what we do, however, isn't quite as easy. This is something that we've touched on before, and something which is a huge trend in the 'social' industry today: measuring value. Recently I ran across this article from Wired Magazine discussing one of these ranking systems: Klout. In the closing of this article the author, Seth Stevenson, posits that while this tool is becoming more of a pivotal piece in the social spaces it is likely missing a key factor (or more) to really crack the nut of measuring influence and subsequently value. Seth makes an important note on his own anxieties and calling out what he has seen in terms of who the biggest score holders are: big names that appear caught in an echo chamber, versus those he finds truly interesting who tend to have lower scores across the board.
In Rational Support, we believe we've stayed away from that echo chamber effect in our social spaces, instead focusing in on the information that is critical and necessary for you, our clients, to be successful in your businesses. Sure, we may watch our Klout score with a little interest, but we don't let that drive how we do our jobs. Our core beliefs remain squarely client-first; even if that means our content isn't "viral", or provocative, or witty enough to catapult us into internet fame... we remain focused on you and getting the right information to you when you need it.
Given that influence is comprised of so many differing variables, both observable and intuitive, how would YOU quantify your influence? What are those key factors or variables that are important to you, which do you look for to identify the influencers in your networks? Let us know in the comments below!
image credit: (cc) Some rights reserved by acdntlpoet
IBM has recently expanded the IBM Support Portal Adviser Beta to all IBM Software products!
What is the IBM Support Portal Adviser? The IBM Support Portal Adviser (ISPA) is a new, truly interactive way to search IBM support content. It provides a more human-like interaction, with more information and guidance throughout the problem description process plus enhanced search capabilities. And now, all IBM Software products are now added and available in the IBM Support Portal Adviser Beta...
To try the IBM Support Portal Adviser, please follow these steps:
Select any IBM product from the list above:
If it is your first time to the IBM Support Portal, you will be presented with a "Quick Start" page. Choose at least one IBM product from the list above and click "Continue."
If you are returning to the IBM Support Portal, make sure that you have an IBM product from the list above already active. To check, look for a "check mark" next to your products in the left side's "Choose a product" module. You may use the left side's "Quick find" search to add the needed product(s) to your active list.
Once an IBM product that is part of this beta is active, a new "IBM Support Portal Adviser beta" module will automatically appear on the "Support home" page in the center left column, 4 to 5 modules down, depending on which products you have active.
The "IBM Support Portal Adviser beta" module will also be visible on the "Troubleshoot" page, in the center right column, 4 to 5 modules down.
(Click on the image to the left for a full-size version of a screen capture highlighting the location of the IBM Support Portal beta module.)
Click on "IBM Support Portal Adviser beta" to begin your trial of this application.
Submit your feedback to IBM!
As this is a beta that will be running through the end of May 2012, it is very important that you provide feedback so that we can make this application as helpful as possible.
How to submit specific feedback directly to the IBM Support Portal Adviser team:
Click on the link "Help us improve IBM Support Portal Adviser" in the "Support feedback" module on the right side of the IBM Support Portal Adviser's pages.
Please fill out this survey form as completely as possible.
Note: The Beta team is looking to conduct follow on phone interviews with users of this beta application. Please fill in field #13 with your name, phone and additional contact information if you are interested in providing direct feedback to IBM regarding this beta.
For even more complete details on this beta, please visit IBM Electronic Support's earlier blog article: "IBM Support Portal Advisor Beta - recently released for a limited set of IBM products"
And please, remember to visit the IBM Support Portal - http://ibm.com/support, try the IBM Support Portal Adviser Beta, then send us feedback. We'll be your best friend, ever!
It doesn't have anything to do with Rational Support, but it's a important day today, at least in MY neck of the woods....
Opening Day of the baseball season for the Boston Red Sox!
Home opener at Fenway is Friday, April 13.
Many of you (our CLM and Insight clients) have requested this information and we are now pleased to announce the CLM jazz.net Information Center contains great detailed information about the Reporting Data Dictionaries data model, thanks to great collaborative efforts between our clients, support, development, and information developers! So, today we can announce that we've published the first iteration of these documentation improvements at:
Here's a quick excerpt to really whet your appetite....
Reporting data dictionaries
"Report authors can access the Collaborative Lifecycle Management (CLM) data warehouse via a Framework Manager (FM) model or access live data from the applications using reportable REST APIs. The application-based data dictionaries in this section show how elements in the FM model and in the REST API map to artifacts in CLM.
CLM includes a data warehouse, to which each of the CLM applications contribute data. The data dictionary topics in this section detail the relationship between application-specific data (physical data related to artifacts and other elements in CLM applications) and the related queries that need to be incorporated into a report so that the desired application data appears in the report ouput. When authoring reports, you can reference these mappings to determine which queries to use."
And while you're at it, don't miss Seth Packham's blog post covering "More CLM 2012 beta videos: Clustering, installation, scriptable setup, express setup, process editing and more" on the Jazz.net blog!