Open Mic: Managing Rational Performance Tester (RPT) and Rational Functional Tester (RFT) test assets through Rational Quality Manager (RQM)
Please join our Bangalore support team on Tuesday, May 25th, 3-4pm IST, for an informative open mic on Managing Rational Performance Tester and Rational Functional Tester test assets in Rational Quality Manager.
Briefing for the Topic
We will start the session with a brief discussion on RFT, RPT and RQM tools and the main course covering the integrations
of RFT; RPT with RQM and then list out the benefits, value addition this integration provides to customers. We will also have a demo towards the end of the discussion and a summary on the concepts discussed.
About Rational Quaiity Manager
IBM® Rational® Quality Manager is collaborative, Web-based, quality management software for comprehensive test planning and test asset management throughout the software life cycle. Built on the Jazz™ platform, it is for test teams of all sizes and supports a variety of user roles, such as test manager, test architect, test lead, tester, and lab manager, as well as roles outside of the test organization.
Rational Quality Manager enables users to manage and run automated test scripts created with other test tools by integrating RQM with the testing tools. You can create test scripts in RQM that refer to existing tests that were created with IBM® Rational® Functional Tester, Rational Performance Tester, Rational Service Tester, Rational Robot, and Rational AppScan Tester Edition.
IBM® Rational® Functional Tester (RFT), IBM® Rational® Performance Tester (RPT), IBM® Rational® Quality Manager (RQM) customers and IBM internal contacts.
For more information, please see Rational Support Technical Exchange Open Mic & Webcasts
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ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Very pleased to see Rooney making a cameo appearance.
Today we speak with Masami Yamaguchi, one of Rational Client Support's newest Knowledge Managers, and Client Satisfaction Project Office (CSPO) reps in the Asia Pacific (AP) region based in the Sydney, Australia office. As a self admitted private person, we are elated to have a rare glimpse into Masami's life here! Of course, you can also still glimpse into the lives of other people within RCS using the 'interview' tag!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Masami. I was born in Japan and migrated to Australia in 2001. I joined Rational in 2002 as a Technical Support Engineer for PurifyPlus, RoseRT and TestRT. It was just a few months before being acquired by IBM. Since last year, I have been working in the Client Satisfaction Project Office (CSPO) and Knowledge Management (KM).
How long have you been working for IBM and Rational?
Close to 8 years.
Have you had any other roles in Rational?
I worked as a TSE until last November.
What are you currently working on?
Many CMT situations as Resolution Team Lead and KCS promotion in AP.
What project are you the most proud of?
I ran Retain and PMR process training for Technical Support Engineers (TSEs) in India in 2008 and 2009. I went to the Bangalore office twice and trained 100 TSEs. For my first visit, somehow I forgot to pack my underwear for the first time in my life, so the first thing I did there was shopping. My second visit was suppose to be a week, but ended up a month. Still, I managed to survive. So, this is the project I am proud of.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
I am interested to know what a day for Sam Palmisano is like.
Are you a gadget person? What type of gadgets do you use?
No, I am not a gadget person. Even my TV does not have a remote control!
What gadget, which you currently own, can you not live without?
I use a Macbook at home. I download a lot of music and save photos. I can live without it, but I do not want it to crash just yet as I have not had any backups.
What's the coolest piece of tech news you've heard lately?
Gene patch - A patch to fill in for faulty genes, which helps to correct genetic mistakes. Cancer, asthma, Alzheimer’s, diabetes can be fixed by installing a patch in the near future. Would it not be wonderful?
What is your favorite part of working for Rational Client Support?
My colleagues (managers inclusive ). People surrounding me are always helpful and friendly.
What are you passionate about?
I like biography. Anyone's life has something.
Tell me about the biggest problem you've solved?
Finding a job in RCS... After migrating to Australia, I changed my job (and company) 3 times within a year. I got lucky the 4th time and landed in RCS.
Tell me about the biggest problem ahead for you?
The battle against aging!
In your spare time, if you have any, what hobbies or activities interest you?
I like music, films, a little of reading, and shopping. I rotate those to entertain myself. Yes, I am in-door person; I moved to a wrong country.
What specifically drew your interest to become involved with music?
I was learning piano when I was a child. I felt like learning it again a few years ago, but there was no space for a piano in my flat, so I started with violin instead.
What is on your nightstand with regard to reading?
I am reading Catch-22 now. My reading speed is VERY slow, so I will likely finish it by 2012.
What has been your biggest surprise you have witnessed in the technology industry?
Google... well, I mean Internet search engine.
What are you doing to make the planet smarter?
I try not to use paper towels. Paper towels are recyclable/recycled products, but recycling stuff still consumes tons of water.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
No. Perhaps, I am too private person, but I do not understand why there are so many people sharing their everything with anybody. Does anyone keep anything secret in these days?
On January 6th, 2010, all Rational Support web traffic will be redirected into the IBM Support Portal!
The "Click to Try" banner on all our support pages will be updated weekly as we count down to January 6th.
For more information, stay tuned to Rational's support site, support blog, Twitter and now Facebook (htt
Need more information?
Here are some helpful resources that should answer many of your IBM Support Portal questions:
Try out the IBM Support Portal (htt View the Portal Demo Videos (htt Visit the IBM Electronic Support Community blog (htt Visit the IBM Support Portal News and Alerts blog (htt
View the Portal Demo Videos (htt Visit the IBM Electronic Support Community blog (htt Visit the IBM Support Portal News and Alerts blog (htt
Visit the IBM Electronic Support Community blog (htt Visit the IBM Support Portal News and Alerts blog (htt
You can follow Rational Support on Twitter - http And now Rational Support has a Facebook page! - http Finally, if you have feedback or questions about the portal, you can submit feedback via the Feedback link in the portal, send email to both email@example.com & firstname.lastname@example.org, or post a comment in one of the 3 blogs listed above.
And now Rational Support has a Facebook page! - http Finally, if you have feedback or questions about the portal, you can submit feedback via the Feedback link in the portal, send email to both email@example.com & firstname.lastname@example.org, or post a comment in one of the 3 blogs listed above.
Finally, if you have feedback or questions about the portal, you can submit feedback via the Feedback link in the portal, send email to both email@example.com & firstname.lastname@example.org, or post a comment in one of the 3 blogs listed above.