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Creating reports about software service requests with Service Request (SR)
Creating reports about software service requests with Service Request (SR) - This video demonstrates how to use IBM Service Request (or SR) to search and create historical reports of software problems submitted. Visit Service Request at: http://ibm.co/SRfromYT
Etiquetas:  sr esr youtube videos rational-client-support service_request rational |
New look for Q&A on Rational SaaS and Bluemix
October 29 marks a new look for questions and answers about IBM Bluemix and the Rational SaaS services, on the dW Answer forum . The underlying software steps up from OSQA (open-source question & answer) to AnswerHub, a full-featured commercial version of the same platform. Both OSQA and AnswerHub are developed by DZone, so the change is more upgrade than migration. The dW Answer team worked hard to make the new platform look and feel familiar to existing users, with extensive input from Rational Support and other... [More]
Etiquetas:  rational-client-support rational rational-client-success forums dw-answers |
How to access the IBM Rational License Key Center
How to access the IBM Rational License Key Center - This is a quick under 2-minute demonstration of how to access the IBM Rational License Key Center tool. Log in to the Rational License Key Center here: https://licensing.subscribenet.com/control/ibmr/login More licensing resources can be found at: http://www.ibm.com/software/rational/support/licensing/index.html
Etiquetas:  videos license-key-center rational youtube rational-client-support licensing |
Rational Client Support Social Networking Resources
Rational Client Support Social Networking Resources - This is an overview of the several social networking channels available from Rational Client Support. Check out the links to these channels to subscribe/follow/like! You can find us here, on Notes from Rational Support: https://www.ibm.com/developerworks/co... As well as on: Twitter: https://twitter.com/rationalsupport Facebook: https://www.facebook.com/RationalSupport Google+: https://plus.google.com/1097248098367... Tumblr: ... [More]
Etiquetas:  social-media resources rational rational-client-support social-business |
How many interops are recommended in Rational DOORS Web Access for use with Rational Quality Manager?
The interop process (doors.exe) serves multiple users. However it is a single threaded process - it can only do one thing at a time for which it will attach to one CPU core. So if it is busy with a large operation for one user (for example, a GET on 1000 requirements in IBM Rational DOORS), the other users are hung. This 'large operation' is not typically seen if you are only using DWA. But it is when IBM Rational Quality Manager (RQM) is involved. The RQM Reconcile feature can be used to run very large GETs and PUTs from/to... [More]
Etiquetas:  hang configuration rqm rational-client-support interop login dwa doors rational dwa.start.bat |
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